Richer Sounds - Norwich Opiniões 

2047
TrustScore: 5 em 5

4,9

21 St Giles Street, NR2 1JL Norwich, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Purchased a pair of Wharfedale speakers efficient knowledgeable staff. Order arrived 2 days later. We were unable to set our system up, Tony from Norwich branch came round was extremely personable wit... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I somehow disconnected my Wiim mini and struggled to reconnect it. Seb at Richer Sounds, Norwich was able to talk me through the process over the phone. I’m not tech savvy but he was able to very p... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Advise. The customers best friend. Went into the shop today just purely for a chat and set up advise. This shop is great and the manager “Tony” knows his stuff always happy to help and give actua... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2047)

23 747 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great company

Great service from start to finish, would definitely recommend, staff friendly and very helpful

11 de julho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

arrived and within ten minutes my…

arrived and within ten minutes my Cambridge Audio exn was ordered and arrive the very next day, as usual staff were very friendly helpful and knowledgeable all in all great experience

9 de julho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

I have been purchasing hifi products…

I have been purchasing hifi products from Richer Sounds since Julian opened the first store at London Bridge and have always been a satisfied customer. In recent years, I have found the staff at the Norwich branch to be very helpful and knowledgeable.

9 de julho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 4 em 5 estrelas

Poor sales?

Poor sales?

5 de julho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thank you for leaving us a review, I understand from speaking to the branch manager that they have since been in touch to discuss what went wrong during your experience. Of course should you need any further help please do get in touch via..

seniorcomplaintsteam@richersounds.com

The Customer Experience team

Classificada 4 em 5 estrelas

Very helpful on the phone and always…

Very helpful on the phone and always good on price.

4 de julho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thank you for your kind comments, we look forwarding to seeing you again and hopefully next time attaining a full five star rating!

The Customer Experience team

Classificada 5 em 5 estrelas

Tv and mount in stock

Tv and mount in stock, matched John Lewis price and beat them with 6 year warranty.

3 de julho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Brilliant (even after a hiccup)

When deliveries started to awry I was beginning to be concerned, but the lengths that the Norwich team went to in resolving the issue were impressive. Good communication and made sure I left with a smile.

3 de julho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Seb made the effort to what i wanted…

Seb made the effort to what i wanted like it was his own place and gave me a lot of options to what I was looking for and wasn't pushing me to get things that wouldn't work for me and was really helpful and productive with me asking questions when he suggested things that I wanted more info on I got the best stuff that I needed and wanted from him would recommend talking to him when it comes to systems

30 de junho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Practical advice

Practical advice, good price and promt delivery

30 de junho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

The staff were helpful and friendly …

The staff were helpful and friendly Made a comment about my Richer Sounds customer number as never seen one so low. Explained I used to use the London Bridge store back in the 70's

30 de junho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

WiiM pro streamer

Needed to replace a basic streamer for realistically just for streaming radio from my iPad. The advice was as usual helpful on all options. As I already purchased a EVO 150 SE the advice was practical on what I needed nothing more nothing less price etc.
So great stuff Richer sound .top notch stuff.

27 de junho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

staff were knowledgeable and helpful

staff were knowledgeable and helpful

they sell quality goods rather than the cheap Chinese cr*p we're inundated with on other, larger retail outlets with jungle-sounding names

would recommend and visit again

22 de maio de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Tony arrived ahead of time was quick to…

Tony arrived ahead of time was quick to diagnose the problem and rectify an out of balance system with issues. Problems sorted efficiently and with a new set up easy to manage

17 de junho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Very helpful

Very helpful, understanding and knowledgeable, no hard sell at all.
We left with more than we came in for!
No1 destination.

13 de junho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Good advice matching amp to speakers and room.

I called on a Wednesday and knew more or less what I wanted for an amp but needed advice for the right speakers to go with it. Roger at the Norwich shop suggested Wharfdale Diamond speakers . The next day I called to order them and on Friday they arrived with an extra payment for next day delivery . The speakers are fantastic as is the Marantz amp.

11 de junho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

The usual caring

The usual caring, attentive and informed service from Richer Sounds. Special mention for Roger at the Norwich store for his top advice

11 de junho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

I was really surprised how richer…

I was really surprised how richer sounds seen to cover all aspects of customer service.I would certainly use them again in the future.And I will recommend my family and friends do the same.

11 de junho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Excellent service and customer care…

Excellent service and customer care from the team at RicherSounds. Purchase a Cinema surround system and with there in depth knowledge have installed and set it up with ease, it sounds amazing. Thanks team.

5 de junho de 2026
logótipo da Richer Sounds - Norwich

Resposta da Richer Sounds - Norwich

Thank you for your 5 star review!

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