Richer Sounds - Preston Opiniões 

2835
TrustScore: 5 em 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... Ver mais

Classificada 5 em 5 estrelas

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Hobie was excellent in helping us choose a new TV and soundbar. He went above and beyond in giving us his advice and time in going through all our questions. After ordering in-store the TV and soundba... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2835)

24 963 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Family atmosphere customer service

Family atmosphere customer service,
We changed our mind on the size, and swapping the TV was no problem at all

6 de abril de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

I had no idea if a widget existed that…

I had no idea if a widget existed that could do the thing I wanted to. Online search suggested possibly and that a local company (Richer Sounds Preston) might have the kit. Checked the website and emailed the store with my non-techy langauge request. They got straight back to me with helpful info. When I finally ordered the kit and went to the store, again very helpful assistance despite me not being a classic AV techy.

28 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

I was very impressed by the service at…

I was very impressed by the service at your excellent modern shop and the high quality of the equipment.
I am very pleased with my television and the help in loading my car by enthusiastic and professional staff.

31 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thank you for your wonderful feedback

Classificada 3 em 5 estrelas

Looking for a turntable.

Looking for a turntable and hoping for a demonstration of similar priced deck's.
The store had no audio demonstration area only home theater. I decided to chose something based on reviews seen. There was no stock in shop to buy, with the unit delivered next day. I could have used on line ordering of the item I bought and saved the time and expense of the trip to Preston as I learned nothing new there.

27 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for taking the time to share your feedback. I’m sorry to hear that your visit to our Preston store didn’t go as planned, particularly after making the trip in person.

You’re quite right that the dedicated experience room in that store is currently set up for home cinema demonstrations. That said, we can absolutely put together a two‑channel hi‑fi demonstration on request for customers. Having since investigated with the store, I understand that your visit was a walk‑in and, unfortunately, the models you were interested in weren’t available at the time, which understandably made things more difficult.

I do appreciate your frustration and will certainly share your comments with the team so we can do better at setting expectations and offering suitable alternatives in these situations. In the meantime, our customer service team will also be in touch directly to ensure you’re completely happy with your purchase and to address any outstanding points.

seniorcomplaintsteam@richersounds.com

Many thanks,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Quality Company to deal with

Competitive prices, 6year product guarantee on the products they supply.
My “go to” supplier of high quality products backed by professional and dedicated staff with strong Customer focus.
Excellent in all respects.

2 de abril de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

I have used Richrt sounds many times…

I have used Richrt sounds many times before and this was no different the service was brilliant and James give me the advice l was looking for really helpful and great staff

29 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Great service

Great service, explained all options for perfect viewing of the tvs in different lighting, purchased one tv , its been two weeks and I couldn't be happier with my tv choice. Put an order in for another tv, I would definitely recommend this company. Many thanks to the staff who answered all my questions. Great service all round.

24 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

I’ve always found the staff to be…

I’ve always found the staff to be exceptional and Richer Sounds will always be my first choice for electrical entertainment products .

27 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Easy communication via phone call

Easy communication via phone call. Answered any my questions with knowledge and confidence. Very swift and prompt delivery service. Definitely recommended.

25 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

As expected - all good

Easily available by phone. Price matched. Quick delivery. No problems. Yet another purchase for the umpteenth time.

24 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Brilliant place to shop HI-FI and TV

Brilliant place to shop HI-FI and TV, very knowledgeable and friendly staff ensure that your purchase is tailored to you.

23 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

My purchase was made over the phone for…

My purchase was made over the phone for a replacement for my PVR which had given up the ghost. I made in all two phonecalls - the first gave me advice on which models to consider and the second was the purchase. The advice was given with no selling pitch which I appreciated. The purchase was handled efficiently and delivery was very quick. I installed this myself after phoning for advice on a particular connection point freely given. I was very impressed with the service given.

15 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Felt great to be kept up-to-date on…

Felt great to be kept up-to-date on receiving my product (Hisense 43" TV). When I rang up with a query the gentleman on the phone was very polite and helpful, although it would have been better if your number was freephone. (As a pensioner, having to ring you is very expensive for me). However, it will be good to be able to contact the company via email, in the future, for repairs etc. Delivery of the TV was very good and the man was very helpful by placing it inside the open door, (rather than just handing it over). Thank you

19 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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