Richer Sounds - Preston Opiniões 

2840
TrustScore: 5 em 5

4,9

10 Church Street, PR1 3BQ Preston, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Friendly and very knowledgeable service. I did my research before buying a TV. I went to the shop to buy a specific LG model but left with a better specification LG tv at a better price - delighted.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The time & attention provided b y the staff..they have expert views & offer tailored opinion to meet your expressed requirements. I strongly recommend (& commend) the 'after sales' support...sorted... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Called into my local store for advice. Chatted with the manager who very politely suggested that he didn’t want me to buy anything WITHOUT a bit more information re my current A/V setup. Once at hom... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Easy process of buying the TV. Harrison was very helpful and patient. Delivery was straightforward. The guys were helpful and pleasant. Great service, great price and great guarantee. Thanks

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(2840)

23 467 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service and advice

Great service and advice again thank u

5 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Great experience

Discount available on tele. 6 warranty. What’s not to like! Will definitely order again.

3 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Friendly professional and not trying to…

Friendly professional and not trying to push me for a sale would always recommend you

3 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

A fantastic experience from start to finish

A fantastic experience from start to finish, what a great company to shop with, the staff are a real pleasure to deal with, very knowledgable and seemed genuinely interested in what I was looking for.

1 de março de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Good price excellent support

The product is great, and the price was right. I had a small issue with delivery, but this was resolved superbly by Richer Sounds support, who couldn't have been more helpful. The reason you should shop with Richer Sounds rather than other online mega-retailers. Thank you, see you again.

23 de fevereiro de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thank you for your review, although huge apologies about the delivery issues of course. The delivery was arranged for the Saturday following, the colleague selecting a premium service completely free of charge, however due an admin error right at the end of the process, despatch was only successful on the Monday.

I've spoken to the colleague who completely held his hands up to the honest mistake and wanted me to apologise to you publicly here. Hopefully you can see that such human errors, albeit inevitable, are rare, and I'm sorry we let you down.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Service
Richer Sounds

Classificada 5 em 5 estrelas

Excellent service

Excellent service, friendly and knowledgeable staff and great value product.

27 de fevereiro de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Soundbar purchase

Very well treated by your staff.
Talked me through everything before I purchased a soundbar.
Listened to my reasons for needing one.
Very happy with the overall experience.
Big thanks.

27 de fevereiro de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Richer Sounds are my “Go To” retailer…

Richer Sounds are my “Go To” retailer for quality hi-fi components. In truth, I often check products and prices with other retailers but, I’ve found Richer Sounds are rarely beaten. The VIP club membership is a real bonus, often providing great discounts on super quality products which I always research first with What Hi-Fi etc to get the best reviews before buying. Staff are always friendly and responsive to questions and the pick up or delivery service are always excellent. I just wish Richer Sounds would expand into Spain as choice is limited there and like for like products are always much more expensive. Several times I’ve bought equipment from Richer Sounds in the UK and taken it to Spain. So come on guys…a massive expat community is waiting !! Keep up the excellent pricing, product choice and service.

26 de fevereiro de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Richer sounds. Why go anywhere else???????

The staff know what they are talking about and what I needed. I have always been very happy to shop here and I hope i will continue to do so for many years to come

26 de fevereiro de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

Richer sounds amazing. Furdeco NOT

Absolutely amazing. I went into their Preston shop and chewed the guys ear off for an hour. I left with an order for the product that suited my needs the best, not the most expensive product they could palm off on me. Maximum effort and maximum trust has been build. A great experience except from Furdeco who delivered my item. I wouldn’t pay them in washers. Time to step up and improve. I will collect my item in store before using those muppets again.

21 de fevereiro de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

service review

the level of service and is excellent and the easy to understand the way my questions were answered the friendly nature of the staff

18 de fevereiro de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Service is taken seriously at Richer Sounds.

We received great customer service to replace a purchase which had developed a fault. (Just unlucky as the product is superb, but rare issues are always going to occur with any product).
Great customer service matters so much when an issue is encountered, and Richer Sounds came through with gold standard service, making sure we were fully satisfied as customers.
That's why we will definitely return to Richer Sounds for our next audio purchases.

21 de fevereiro de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Called in when passing the shop

Called in when passing the shop. I was contemplating a new sound bar as our very old Yamaha had been damaged during a house move. The guy in the store was really helpful and gave a demo, which resulted in a sale. Really friendly and knowledgeable about what I needed, which was more than I knew myself! A much better experience than buying on line.

19 de fevereiro de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Howie and the team at Preston have just…

Howie and the team at Preston have just had some more money from me - haha!

Always a great service, assistance and advice…nothing is too much trouble to help you meet your AV needs - whether it’s buying hifi equipment, getting a DAB radio as a Christmas gift for someone, or getting a portable blue tooth speaker for my business use - all of which I have done.

Keep up the good work - a fantastic customer experience which is so key when you could just buy this same “stuff” online for a comparable price.

Their personal touch, with the knowledge, advice and experience of the Richer Sounds’ team at their fingertips is invaluable, so they’re well worth a visit. Use your high street stores and the people within - they give you so much more than purchasing everything online.

Keep it up Howie and team!

4 de fevereiro de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Bought a TV online.

Bought a TV online to be picked up from my local shop, everything on line was smooth and easy to navigate, the two gentlemen who attended to me at the shop were very friendly and polite. They got me sorted within 5 mins all done and dusted. Overall extremely satisfied with my experience .

16 de fevereiro de 2026
logótipo da Richer Sounds - Preston

Resposta da Richer Sounds - Preston

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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