Richer Sounds - Southampton Opiniões 

2703
•
TrustScore: 5 em 5

4,9

77 London Road, SO15 2AA Southampton, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve purchased at least three high-end items from Richer Sounds and I have never once been pressured into making a decision. Always given plenty of advice and on many occasions, even had the items dem... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent range of gear is available in this Southampton branch with staff, led by a brilliant manager (Rob), having the expertise to ensure that you get the system (or part) that you require. The 'S... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I bought an expensive Arcam A15+ amplifier after over a year of research. I was shocked to unbox it and find it was VERY comprehensively faulty. The staff at Richer Sounds were very sympathetic an... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Love this company. They make it easy to speak to someone on the phone who can give you straightforward informed advice. No pressure tactics, just a nice conversation and recommendations. This makes... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. também em
  3. Loja de dispositivos electrónicos
  4. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,9

Todas as opiniões

(2703)

24 662 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Such an easy process

Such an easy process! Order online or over the phone and get next day delivery to the store or to your home.
All involved are helpful, knowlegeable and so polite.
Exceptional customer service, always at Richer Sounds.

31 de março de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Shop Local, it's always worth it.

Visited the store to check on actual definitive dimensions of an item - foot location underneath! Didn't have the right stock, but James willingly engaged in sorting out the actual unsuitability of the item. Would have stayed longer but was also playing beat-the-traffic-warden. Phoned the store the next day to order the right item but got bounced to Brighton store, becasue they were physically closed, where Rosie took my order and got it delivered to the Southampton store for me to pick up the next business day. Picked up my item after a confirmation call to say it had arrived. Fabulous.

7 de abril de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Always a good service from staff that…

Always a good service from staff that know what they’re talking about. Great quality products. I Would always recommend Richer Sounds in Southampton

6 de abril de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Great service from Tom

Great service from Tom, helped me choose cables and carried a box to
my car for me.

6 de abril de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Great staff

Rob and his staff are a credit to Richer Sounds that’s why over the years I have bought many items from the Southampton branch and continue to do so. They have a great deal of experience and knowledge and nothing ever seems too much trouble. I always feel I can pick up the phone and speak to a member of staff if I need help.

6 de abril de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

We were updating our TV

We were updating our TV, I was unsure as to which TV to purchase. I spoke with Rob who was extremely helpful and helped me decide the correct tv for us . It is perfect for our lounge, great picture and great sound.
service was first class. I would highly recommend Richer Sounds to my friends. Thank You.

21 de março de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

The Warranty is worth the paper it's written on!!

I bought my television from a different Richer sounds shop in London (my second TV from the company) but after verifying my details Ben did not hesitate to help me with replacing a faulty remote on the generous warranty offered with my TV. No fuss, no bother, on its way to me within 24 hours. I have always had good service with Richer Sounds, thank you Ben!

7 de abril de 2026
Opinião espontânea
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Top service

We always shop at Richer Sounds because their Product knowledge and experience in all audio and visual products is excellent and we always get the right product for us.
Customer service is 5 stars and brilliant warranty on all items.
Ben and Tom sorted our purchase very efficiently 5 stars

31 de março de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

First Class service

Both the online and in-store service (telephone call in this instance) was exceptional. I had a number of questions regarding the differences in my potential choice of purchase, and the people I spoke with couldn't have been more helpful.

30 de março de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Classificada 5 em 5 estrelas

Knowledgable sales staff

Knowledgable sales staff, experience and knowledge is lost on a lot of outlets these days but in Richer Sounds the purchasing experience is a pleasure.

29 de março de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Couldn't have had a better experience

Couldn't have had a better experience. Someone helped me as soon as I entered the store and took me through the different options for what I was looking for (a turntable and speakers). They did me a great deal so I could stick to my budget, and I got something much better than if I just bought a package online. Plus everything I wanted was in stock so I managed to take it home the same day. Would definitely recommend Richer Sounds.

26 de março de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Tom extremely helpful

Tom extremely helpful. He was polite and very knowledgable.
I am very grateful for his help finding the best tv for my budget and needs .

2 de abril de 2026
Opinião espontânea
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Fantastic staff at the Southampton…

Fantastic staff at the Southampton branch. Excellent product knowledge and very friendly.

23 de janeiro de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Great honest advice and options

Great honest advice and options. Easy to order and all round great friendly experience

24 de março de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

Thanks for your feedback, great to read you were happy with our service.

Classificada 4 em 5 estrelas

Good expert advice

Good expert advice
Turntable not easy to set up

24 de março de 2026
logótipo da Richer Sounds - Southampton

Resposta da Richer Sounds - Southampton

We’re really pleased to hear that you found the colleagues advice helpful but apologies the set up of your new item proved challenging. Turntables can sometimes be a little more involved, particularly for first‑time setup, so I'll check in with the store to remind them to always explain to customers in the event of a problem to call the store for help.

If you are still having issues of course please do get in touch, otherwise I hope you are happy with the quality of the system and thank you again for your custom.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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