Richer Sounds - Telesales Opiniões 

7288
TrustScore: 5 em 5

4,9

3 Stainburn Rd, Openshaw, M11 2DN Manchester, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Superb Speakers and a great purchase made all the easier by the sales assistant whose name I forget. My sincere thanks to him. This purchase replaces a pair of speakers that are over ten years old and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered my LG TV LG43QNED71B6B from Richer Sounds using their telephone order line due to having a voucher to use. The sales person was very helpful and made the ordering process seamless. The TV... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Needed a surround sound system to improve the performance of my new TV for movies so approached Richer Sounds again. Decided to use their telesales this time to save me a trip to the local store. The... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Once again RS you have excelled on price and delivery times, I ended up paying for next day delivery because we realised we would not be at home later in the week. Box arrived damaged and soon found t... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

  • 3 Stainburn Rd, Openshaw, M11 2DN, Manchester, Reino Unido

  • 0333 900 0093

4,9

Excelente

TrustScore: 5 em 5

7 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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4,9

Todas as opiniões

(7288)

24 030 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent service

Excellent service. They beat the lowest price I could find for a TV with no quibble. Communication and delivery top notch.

18 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 4 em 5 estrelas

Great TV shame about all those menus

I ordered the TV through customer sales and it was delivered within a couple of days. Process was very easy and the Tv was delivered within the time slot and into the living room. It was easy to put up, put the stand together screw it to the back of the TV and put it in place. The only setup problem I had was with WIFI as it has its own set of Location details, once entered it connected.
The picture quality was brilliant especially on Freeview SD channels. Old programs Dads Army etc. looked very good.
The remote control is taking a lot of getting used to. buttons on my old LG remote, Info, Switching input, Screen Ratio, seem to have been replaced by lots of menus and it takes a while to find them. Also I cant find how to switch from Freeview to Freesat. The obvious place for this would be the TV/Inputs screen, but I haven't found a way to add it.

14 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thank you for your feedback, I'm pleased that the sale and delivery side of things went well although sorry that you have been having some teething issues of course.

Should you still need technical assistance please feel free to contact the sales team on 03339000093 or failing that, the below e-mail address..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Excellent old fashioned personal service without the malarky.

Bought by telesales to avoid soulless online experience. Spoke to very professional and friendly salesmanager (Vic). Everything went perfectly and he arranged exact delivery schedule which was met.

17 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 4 em 5 estrelas

Transaction was smooth but web site was wrong

Transaction was smooth, delivery was quick however the product description on the web site was wrong, in two different ways. Whilst the errors (no remote included, no FM Tuner/DAB) were significant, I ended up keeping the product

15 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for the feedback, although I was sorry to hear there was an error in the web specification which I can see has now been amended. Obviously mistakes will occur from time to time but I have since had words with our head of ecommerce to ensure we do a better job of updating our website so our valued customers don’t have this kind of hassle.

Of course if you do need any further help or decide you want to return the item please get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

This is the second time I have…

This is the second time I have purchased from Richer Sounds , just a great experience so easy to order from them. Also a exceptional service and delivery from this company, I highly recommend them I will certainly be using this company in the future , just a great experience. Highly recommended

12 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Excellent service from ordering to…

Excellent service from ordering to delivery. Excellent pricing. I would highly recommend.

13 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 5 em 5 estrelas

Slick process buying over the phone…

Slick process buying over the phone with next day delivery by a two man team.
Really pleased with the product and the service, keep up the good work !

14 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

Great experience and interaction with Telesales

I had to deal with Richer Sounds Telesales to arrange a purchase because I live in a remote part of the UK. I spoke with John who was very professional and who sorted everything out for me. The Naim product arrived within 3 days which given the destination was amazing. I will definitely be using Richer Sounds again.

13 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Ordered a Hisense 32in freely TV after…

Ordered a Hisense 32in freely TV after a little research, called the sales line and spoke with a friendly sale member who price matched another store and then gave me an extra 10% TV arrived the next day and it couldn’t have been any easier to purchase a TV. Thank you very much to your friendly sales.

11 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thank you for your wonderful feedback

Classificada 3 em 5 estrelas

Product arrived safely and we like it

Product arrived safely and we like it. But it would be good to know why we cannot order it online but have to go through a convoluted albeit very polite process to make the order.

11 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thank you for your feedback, I was glad to read that the new unit you ordered arrived ok and is as expected.

This specific line is a special order item only, whereon we place a direct request with the supplier, currently this can't be done via our site. I'm sorry if for any reason this caused inconvenience, and I will certainly review the process to see where improvements can be made.

Of course if you do need any further help from us feel free to get in touch via..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Great experience

Great experience. I called and was offered advice before making my purchase. Delivery was speedy. Wpuld definitely recommend

11 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

One of the best

One of the best, I purchased a TV from Richer Sounds.
If ever you need it, hopefully not they have a great warranty on TVs and excellent customer support.
Wouldn't order a TV from anywhere else.

5 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Lived up to expectations

Ordering was easy and delivery was arrange for the day I wanted. All staff were extremely helpful.
Really pleased with the products ordered.

6 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

A fantastic experience from beginning to end.

A fantastic experience from beginning to end. The kind of old school service and care that is so hard to find today. Delivery flawless too. Buy from Richer Sounds with confidence.

8 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thank you for your 5 star review!

Classificada 5 em 5 estrelas

Excellent all round.

8 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Classificada 5 em 5 estrelas

Great service and value

Great service and value, easy to talk to.

22 de agosto de 2025
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Website didn't edit "text instructions" from county box

Went around in circles whilst online as for some reason it did not accept my address. Quick phone call placed order and paid very efficiently. Very helpful staff. Next day delivery. Great price.

7 de maio de 2026
logótipo da Richer Sounds - Telesales

Resposta da Richer Sounds - Telesales

Thanks for your kind review, we look forward to your next visit.

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