Wanted to part exchange but Richer Sounds were honest about the fact they couldn't offer an attractive figure due to the age. I was offered a further discount on what was the best price around. i fina... Ver mais
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Leia as opiniões dos outros
Wonderful support from R/S Watford. Our Youth Club overhead projector had stopped working and we thought it needed replacing. (Originally bought from R/S Watford with excellent service.) Thanks to Bra... Ver mais
A empresa respondeu
Honest, informative and friendly advice. Conversation with staff was a pleasure; they wanted to make sure you got the right equipment for your needs. Reminds you why in-store experience is still the b... Ver mais
A empresa respondeu
Came into the store today with a broken B&W. Bradley was so helpful. He found out what the issue was, steered me in the right direction to source a replacement part. He could have not been more helpfu... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informações de contacto
117C St Albans Road, WD17 1RD, Watford, Reino Unido
- 0333 900 0037
4,9
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A breath of fresh air
Lloyd at the Watford store was very knowledgeable and helpful. Great customer service!
12 de junho de 2026
Resposta da Richer Sounds - Watford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good customer service appropriate…
Very good customer service appropriate information given and no sales pressure. We called in late Sunday just before closing but we were not rushed at all we returned later in the week to make the purchase and again excellent customer service.
3 de junho de 2026
Resposta da Richer Sounds - Watford
Thank you for your wonderful feedback
Hi we used Watford branch To purchase…
Hi we used Watford branch To purchase a tele spoke to very informative gentleman Sammi , good salesman,however once tele at home we had trouble connecting Sonos to tele my only gripe we rung shop for some help Chris answered said he would get sammi to call back 4 th attempt spoke to lady who put us in touch with sammi I understand the shop may be busy however I think this could improve thks
6 de junho de 2026
Resposta da Richer Sounds - Watford
Thank you for your feedback and I agree with you, it shouldn't have taken 4 attempts to get through to the colleague you needed to speak to without you receiving the help you needed.
I will of course review this with the branch manager and team, to find out why it was difficult to resolve your situation and determine how we can make improvements for the future, as well as arrange for our customer service team to get in touch with you to make sure all is now well with the system.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Helpful and knowledgeable manager…
Helpful and knowledgeable manager solved my problem.
5 de junho de 2026
Resposta da Richer Sounds - Watford
Thanks for your kind review, we look forward to your next visit.
Excellent Store
Great communication, next day delivery to the store and great follow up.
3 de junho de 2026
Resposta da Richer Sounds - Watford
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Resposta da Richer Sounds - Watford
Thanks for your kind review, we look forward to your next visit.
Resposta da Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Great customer service
Great customer service. Knowledgeable staff. Easy to deal with. They are quite happy to recommend the right deal not the most expensive one. Been a customer for over 20 years and will keep coming back.
30 de maio de 2026
Resposta da Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Superb Service!!
I telephoned to place my order as I wanted to confirm delivery date. I spoke to a lovely lady called Heather. We discussed product and price. I explained the record player was for my husbands birthday and delivery was important. She offered me named delivery which was so appreciated. The item arrived on the designated date! Thank you Heather.
26 de maio de 2026
Resposta da Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Payment portal not working
I was on the phone for 25 mins whilst the shop assistant tried to get the portal to take payment to work. Very upset to be badgered on the phone by you to amend feedback.
Yes , I did complete a purchase by card payment over the phone in the normal way. So your reply is false.
I would give no stars if I could.
26 de maio de 2026
Resposta da Richer Sounds - Watford
I was genuinely concerned to read your feedback and have since listened back to the call to understand what happened. While the secure payment link itself was only a small part of the conversation, it’s clear the call became longer than it needed to be due to how our payment options were explained.
We don’t take card payments over the phone for security reasons as a rule, to help protect both our customers and our business from fraud, but we should have explained the alternatives much more clearly. When the link wasn’t working smoothly, an alternative option such as bank transfer should also have been offered at that point.
I’ve shared my feedback with the store manager and team, and asked our Operations team to follow up with further training with the colleague involved to make sure situations like this are handled far better going forward.
I understand you were able to successfully complete your purchase in the end, and that an exception on the phone payment was made in a bid to help resolve things. We did try to follow up by phone solely to apologise and try and put things right, but completely respect your preference not to revisit things. If you would like to discuss anything further, you’re very welcome to contact me directly via the address below..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great Service as Usual
Heather as always was amazing. She and the team always offer good, practical advice and great value for money.
25 de maio de 2026
Resposta da Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
I have used R/S for many years
I have used R/S for many years, sothat means you are good trustworthy people who know about their products.
My new CD player sounds great, it is playing through a Cambridge amp and Celestion ditton speakers.
Why 4 not 5 stars? The remote seems not to work properly, it will not eject the played disc. No biggy….i press the stop button on the player itself.
22 de maio de 2026
Resposta da Richer Sounds - Watford
Thank you for taking the time to leave us a review, and for your custom over the years of course. It's good to hear the new CD player is sounding good but I'm sorry there is a problem with the remote, which I appreciate is frustrating.
I will arrange for the store team to get in touch and help resolve that aspect, and if you need any further help in the meantime do let me know..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Sami was friendly and helpful
Sami was friendly and helpful. Talked various options through and managed to get me a little discount on the web-price too. Delivery was really quick and am very happy with my new sound system. will be back soon for upgrades.
21 de maio de 2026
Resposta da Richer Sounds - Watford
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Wonderful staff and service
After my order, I was contacted by Heather at Richer Sounds who explained when I could collect my hifi components and where I could park. When in the store we had a great conversation and was directed to a loading bay in front of the store and the store manager brought the packages out and placed them in my car. What an excellent and human service!
20 de maio de 2026
Resposta da Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Excellent customer service from Anca
Excellent customer service from Anca. Friendly, professional and a joy to deal with. She actually listened to me and made the whole experience a good one. Highly recommend 👌
19 de maio de 2026
Resposta da Richer Sounds - Watford
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Resposta da Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
Efficient & Bradley was great.
19 de maio de 2026
Resposta da Richer Sounds - Watford
Thank you for your wonderful feedback
Great!
Courteous, patient, knowledgeable, likeable staff. Swift standard delivery. Great service all around and excellent prices!
18 de maio de 2026
Resposta da Richer Sounds - Watford
Thanks for your 5 star review, we look forward to seeing you again next time
Resposta da Richer Sounds - Watford
Thank you for your 5 star review, it’s lovely to read your comments.
Anca was superb
Anca was superb
Listened to me beforehand and good advice
Bought what I wanted and will be coming back soon to buy amp and speakers from Anca
Thank you
18 de maio de 2026
Resposta da Richer Sounds - Watford
Thanks for your great feedback and for supporting local business.
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