RideNow Powersports Opiniões 135

We arrived at the dealership at 8:45 AM and were greeted promptly by a salesman. I explained that I was there specifically to look at—and purchase—a 2025 Kawasaki Ridge Limited I had seen listed on their website. The salesman appeared knowledgeable about the unit, and initially things seemed to be going smoothly.

That’s where it started to go downhill.

I was informed that the unit was not actually at the dealership but at a warehouse and would need to be picked up. After some back-and-forth, we were told it would arrive by noon. Based on that, we left around 10:00 AM to get lunch.

While at lunch, I received a text stating the paperwork was ready to sign. We returned, completed all the paperwork, and then waited.

By 11:30 AM, I began asking where the unit was. The salesman claimed the driver was stuck in traffic, but the story kept changing and clearly didn’t line up. At that point, it felt like we were being stalled rather than told the truth.

At 12:10 PM, I asked to speak with a manager. After about 10 minutes, the manager admitted the unit was still at the warehouse and was only being picked up at 12:20 PM. He stated it would arrive around 12:45 PM and be ready by approximately 1:10 PM—well after we were originally told it would already be there.

To his credit, the manager did offer $150 in free merchandise to help make up for the delays, which I appreciated. However, the core issue wasn’t the compensation—it was the lack of honesty and communication throughout the process.

For a major purchase, I expect straightforward answers and realistic timelines. If the unit isn’t onsite, just say so. Don’t rush customers into signing paperwork and then spend hours feeding them excuses. The machine itself may be great, but the buying experience was disorganized and unnecessarily frustrating.

I comunicated with specific people about a specific bike Prior to traveling the 3 hrs to McDonough. Told to ask for someone, whom I no longer believe exists. Passed on to someone, then passed on to a nice guy that didnt know his products or inventory, or so it seemed by his disinterest in selling me a bike. This was a basic bait and switch. I dont know anyone else’s experiences. I haven’t even read any other reviews. But I am compelled to give yall a heads up. If you go there I truly hope you have a better experience

⚠️ Beware: Ridenow is not an acredited business with the Better Business Bureau. They currently have an F rating, and for good reason.

Below this review, RidenNow will post some generic “Thank you for taking the time to share the feedback. Our manager will reach out to you to fix this.” But, it’s fake, and they won’t.

Ridenow’s 4.4 Google Maps score is manufactured. If you’re considering buying a motorcycle from Ridenow—verify against their BBB score (not acreddited, an F rating) and their TrustPilot dcore (1.6 out of 5 stars.) Past employees have spoken out online about incidences of fraud, crashing clients’ motorcycles and lying, and evading clients.

I ordered parts from their Parts department and was told I would receive a full refund if they didn’t arrive before I returned to Brazil. The parts did not arrive in time, so I canceled the order. Despite this, the order was processed anyway and I did not receive the full refund as promised. They still have the money, and the parts cannot be located.

I spent months trying to resolve this. Communication was difficult, and follow-up did not happen. A manager acknowledged the issue but it was never properly resolved.

I was also begged to leave a review immediately after purchase—without yet receiving any parts, which explains their 4.4 Google manufactured rating.

I would not touch this company again with a 10 foot stick.

Achat sur une plateforme de MarketPlace (Fnac) 1ère livraison échouée en raison de l'absence de code de la porte de l'immeuble...qui n'en comporte pas. depuis j'ai laissé des messages: AUCUNE RÉPONSE! Je vais me faire rembourser par la plate-forme mais je n'achèterai PLUS JAMAIS chez eux!

This company can be summed up as: unreliable. Twice, they were supposed to deliver my personal watercraft to a boat ramp, and the driver didn't show up and didn't even call. Avoid them at all costs. For me, it's over for good.

Absolutely the worst place I have ever in my 62 yrs dealt with. There managers lie and trust me when they say they will match price do not believe it’s a lie. Make sure you look at there reviews online before you buy from them. Do yourself a favor and call sport cycle in rockingham nc or crossroads in albemarle nc. The people are great and they blow away ride now concords prices. Trust me when I say it’s worth the drive. Stay away from this scam place.

On 01/07/2026, I purchased a Kawasaki Ultra 160 Jet Ski from RideNow in Decatur TX. Seth Miller was my sales rep, who was very nice to me at the time of purchase. The Jet Ski seat had a couple of holes in it at the time of purchase and Mr. Miller informed me that he order the seat and it would come to the store in Decatur, and he would call me when it arrives. Mr. Miller did let me keep the Jet Ski in the store in Decatur, until I was ready to pick it up, I said great. Mr. Miller also told me, to call or text him if I need anything or to check on the status of the seat he ordered and my registration for the Ski as well. I said perfect. Some weeks went by and I texted Mr. Miller if he knew the status of the seat? He informed me he would check on it, and the registration, and let me know. I never heard back from Mr. Miller after a couple of weeks. Mr. Miller called me around the end of January and asked, if I could come get the Ski because he needed the room for a mechanic’s toolbox. I said sure. The next day I went to RideNow and picked up the Ski. So, while I was there, I asked when he thought the seat was coming in? Mr. Miller said it was still on order. I said ok, just call me and I’ll come get it. Well, weeks went by and have not heard anything from Mr. Miller or RideNow. On February 16th I had texted Mr. Miller around noon time, if had any update about the seat or the registration? I was shock at his response I got from Mr. Miller! He texted me back and said, (what is it that you do not understand or comprehend or you just don’t know what I am explaining here to you). Mr. Miller cont. (I told you I don’t handed the parts or the registration and stated to me that he would not be helping me anymore about this issue). I was in complete shock that this sales rep (Miller), from RideNow. I thought Wow! Mr. Miller just basically, not to bug him. It was hateful text and degrading text. I thought Mr. Miller, and I had good working salesperson to customer relationship. It seemed to me, I guess Mr. Miller just wanted the sale and take my money, and the hell with me about my seat and registration. I really thought RideNow sale personnel were a lot better then that. To think I was going back up to Decatur to purchase an RZR form this guy. I would not and will not do business nor recommend anyone to go buy from RideNow in Decatur TX, because of some sale rep that has no set skills on how to talk to a value customer. Maybe the manager, Mr. Tripp, the manager for that location would recommend counseling to Mr. Miller in customer relations, because this guy has no business representing RideNow! Well not in sales I am a retired Vet of 22 years and retire police office. I also own a business, and I have 5 employees that work for me, if one of my employees talked or text to one of my customers like Mr. Miller did to me, they would not last long. If Mr. Miller just said, Sir, let me check with parts dept and the registration and Ill have them call you back the next day, I would have been fine with that. Look, I spent over $20000 at RideNow at the Decatur location, but never in my life, some sale person talk to me like that. It really takes a lot for anyone to get under my skin, however Mr. Miller got under my skin, and for what? A part that he ordered. Really? I really hope Mr. Tripp can get this matter cleared up. The parts dept there at the Decatur location was very helpful toward me.

Here’s the sequence of events:
1. I brought the 4 wheeler in for diagnosis.
2. Your service team called and told me the issue was the batteries and that new ones needed to be ordered.
3. I was quoted a little over $400, and I clearly said that was about the maximum I was willing to spend because the 4 wheeler itself wasn’t worth much more.
4. Months go by before I get a call saying the original quote was wrong — you actually needed double the number of batteries.
o My two options?
A) Pick up a non working 4 wheeler and still owe you $400+
B) Pay an additional $400+ to get it fixed
At that point, I was backed into a corner. My kids’ 4 wheeler still didn’t work, and I was being asked to pay double the original quote after your mistake. I still agreed and told you to order the additional batteries.
5. Then more time passes and I get another call:
o All the batteries are in, but the 4 wheeler still doesn’t work.
o Now it “might be XYZ,” and it’s another $150 to get it running.
o And if you don’t pay something today, you’re going to start incurring $20 a day storage fee
So, after multiple misquotes, delays, and unexpected charges, I’m being told this situation is just because I “didn’t like the outcome.”
Stay far away!

Found a (RN Tucson east) used bike I was interested in and received a previous internet "$12k offer" on my trade that seemed low. Was told to come in for a possible "adjustment".

The salesman (young) seemed to be talking down to me with comments like "no brainer for you to do this" meaning swap the desired used bike for a newer version that was just reduced to $19k. It's black and gray just like your clothes.

After holding on to my driver's license for an extended amount of time, he returned my license and then went MIA.

A different sales person came over and introduced himself and waived the paper numbers around and started verbally listing all the additional charges. I could have a new bike out the door for $19.9k cash which also included giving up my trade for $9k.

I don't think I will return to RN anyplace, anytime soon. I would rather take my chances with real people, real prices, real-time.

Had such a great time here!TC has such an amazing personality and such a very nice and helpful person.

These guys are the absolute worst. (The company, management, etc.) Individual people are cool, but man- this was the absolute WORST buying experience.

This company uses entirely deceptive selling practices, hidden costs and are ALL about making money- once the sale is done, you're NOTHING to them.

Stay far away. Lies and scams! Quad won’t run after 24 hours and can’t get anyone to call me back!

Like most others there isn't much to celebrate here. The price quoted, whether buying or selling, fluctuates always favoring the business. Even online when they compete to buy your used ride they leave themselves a way out (to rip you off even after they agree to pay "X" amount) by claiming the bike wasn't as pictured [or otherwise]. When they should inspect it before any offer, but why their "Clause" is designed to defeat contract law as well as the old Latin adage of Caveat Emptor, don't be fooled take down their offer and sell privately.

I was disappointed with my recent experience at RideNow Gainesville. I was quoted one price over the phone and by text, but when I arrived, the total had increased by about $5,000. The new amount wasn’t reviewed with me until I asked about it. I recommend double-checking all pricing details in writing before moving forward.

I purchased a bike from them a couple of months ago that they had listed for a very low base price, then when I found out when it was all said and done, I couldn’t believe what they charged me for freight and so-called assembly they charged me a mind-boggling approximately $1800 for shipping normally it cost like $300 to ship a bike from California to North Carolina in the crate full-size Bike and I know this cause I’ve had several of them shipped to my house over the years and then they blindsided me again with a $1180 charge to basically take a motorcycle that is 85% complete out of a crate and finish it up. Doesn’t take more than an hour or two at best and they completely ripped me off and I have documents to prove it they are a bunch of scam artist stay away from them go onto the Better Business Bureau look up RideNow Powersports, and you see they have an F rating one of the worst ratings you can get in and read all of the bad reviews and all of the complaints

I had a few issues with Ridenow Canton, but after contacting them about these problems, they went over and about to correct these issues. I would recommend this company to anyone

I bought a ducati panigale on June 11,I asked them if it had the desmo service done and Gabe said they verified that it was done.So everytime I asked for documented proof they continued to dance around the subject ,Very shady and dishonest salesman ,I didn't get the bike until almost 2 months,I verified the bike never got the desmo service, The head salesman aric stepped in and convinced me to get the bike he dropped the price 400 which I ended up putting that to the desmo service, they want another 600 from me to pay for the lie the salesman kept saying the bike had, Aric was a very nice guy but stepped in too late in the process bike finally got here 7 weeks later,the bag didn't have the mirrors in the picture advertised as promised, still no document of service, They lied about sending me a title I still don't have,already a 100 bucks in late fees and going up,we had to go above to contact az dmv,to get a title will take awhile,the bike was definitely wrecked on both sides very sad on a ducati and, rear spool broken off in swing arm took all day to fix left side broken shock cover and another piece that was a nightmare to get I spent many hours making the bike right,I will never buy a bike out of state again,this place is very dishonest Gabe and David need fired lie after lie,where very rude to my bank and me,unfortunately this nightmare isn't over,Will be a cold day in hell that I pay another 600,,I wish I would have got my money back this was definitely ridden on the track .same bike was for sale here in kc 8500 5000 miles clean,not 16,000.Lesson learned Do not do business here I read many negative reviews stating similar problems, NEVER AGAIN,NAMED THE BIKE NIGHTMARE

Spent quite a while today waiting to test drive a slingshot. Waited almost an hour, was taken thru the we need to run numbers first, then we can go for a test drive. I refused to allow my credit to be run, suddenly the manager who decides who can go on test ride, was to busy. I walked in with 5k cash and my harley info to trade in, waste of an hour. Filthy tactics. Ridenow in forney Tx

Had a bike that was in a wreak and needed an estimate for fixing it. Called RideNow North Fort Worth and was told the person I needed to talk to was busy and would call me back. After waiting 3 hours I called back and was told he never received a message to call me. Brought the bike in and explained what was needed. Called the next day to make sure they knew why it was there and was told they couldn't find the bike. It was not until the end of the day when they found it but it had no note as to why it was there. For the 5th time explained we needed an estimate for repairs. Next day got a call bike had been inspected and would get a call about the estimate. Never got a call so 45 mins before closing called and told he wanted to wait 3 days, the next business day, and go over the estimate. We told him no, we would come get the bike and estimate as we needed to get some other estimtes before deciding on repairs. Explained we would be there in 10 mins. When we arrived, were told the person who did the estimate was talking to the GM and we would have to wait. After several mins I asked if the estimate was available and he said he would check. Came back and was told person who checked the bike had it and was still unavailable. Told him we wanted the estimate now and this time he got it for us however it did not include labor cost. When I asked about this was told labor cost was not included since I didn't want them doing the repair. Given the bill for the inspection of damages and it included a $35 fee which turned out to be for towels. The bike was not taken apart. Was billed $100 more than what was quoted for the estimate. Told them I would not have them ever work on the bike and left.

I was recently pre-approved for a Polaris Slingshot and was excited to finalize everything at the dealership. However, when I arrived, I was told that the exact Slingshot I had been pre-approved for was being used for parts. This was not mentioned at all during the approval processor any of the many calls from the dealer.

Instead of honoring the original deal, they tried to put me into another Slingshot that had visible damage – the fender was messed up – but told me I could "just get it fixed." To make matters worse, both Slingshots (including the one they claimed was being parted out) are still listed for sale online, as if nothing is wrong with them. That feels very dishonest.

I came in with everything ready, expecting transparency and professionalism, but left with frustration and mistrust. If they’re willing to mislead customers about the condition and availability of vehicles, it really makes you question the rest of their business practices.