Make sure you know what you are paying for! Buyer beware!
Were told through Zoom calls that we would be given the latest and greatest of equipment with updates that included career exploration and science. We spent over $30,000 and received a router that was broken and had to be returned and headsets that were discontinued two months later. The PD we were supposed to get kept getting canceled, and their responses to our emails were passive aggressive to say the least. Buyer Beware!!
Resposta da RobotLAB
Thank you for sharing your feedback, Shelly. We’re sorry to hear that your experience did not meet your expectations. Our goal is always to provide up-to-date equipment and comprehensive support, and we regret if you felt this was not delivered.
Regarding your concerns, our records indicate that this issue was addressed in an email exchange back in April and that your team showed it was resolved. If there are any outstanding issues or additional support you still need, we encourage you to reach out to us at support@robotlab.com. We truly value your business and want to ensure that you have a positive experience.
Thank you again for bringing this to our attention. We appreciate the opportunity to make things right and hope to continue working with you in the future.