I had a very bad experience with RO Care India. Their technician's service was extremely disappointing, and my water purifier stopped working completely within just 10 days. Despite raising a comp... Ver mais
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Leia as opiniões dos outros
Received a WhatsApp message from RO Care saying my RO service was due. Thinking this was the company my landlord had taken Annual Service Contract with, I scheduled visit through same WhatsApp message... Ver mais
Seriously, I have never seen such service before. Despite having one year warranty, they charge service every time. And never comes on time. This company is fake. cheating in the name of service.... Ver mais
Please don't consult RO care india, they are worst. They sent a technician to rectify fault in Livpure ro at my hometown in Faridabad. Problem is as usual within 2 days. After repeated complaints for... Ver mais
Informações sobre a empresa
Escrito pela empresa
RO Care India is a RO Water Purifier Servoce provider Company, established in the year 2003, We (RO CARE India) are one of the leading traders and suppliers of RO Water Purifier Systems, Water Heater and Water Treatment Products. Apart from this, We also provide Services, AMC, Maintenance & Installation to our valuable customers.
Informações de contacto
8th floor, Head Office, JMD MEGAPOLIS, Unit No 831, Badshahpur Sohna Rd Hwy, Sector 48, 122018, Gurugram, Índia
- 9311587744
- info@rocareindia.com
- www.rocareindia.com
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128 opiniões
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Respondeu a 47% das suas opiniões negativas
Geralmente leva mais de um mês para responder
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As pessoas também visitaram
I’ve been using RO Care India for the…
I’ve been using RO Care India for the past year and their service is top-notch. Their team is professional, punctual, and well-trained. Highly recommend for anyone searching for best RO service in India.
30 de setembro de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Gyan,
Thank you so much for your kind words and for trusting RO Care India over the past year. 🌟 We’re delighted to hear that you’re happy with our professional and punctual service. Your recommendation means a lot to us, and it motivates our team to keep delivering the best RO service in India. Looking forward to serving you again!
– Team RO Care India
बहुत ही खराब अनुभव रहा है, सर्विस की बात कर के पैसा एडवांस ले लेते है, न तो सर्विस देते हैं, न ही पैसा, ऊपर से दूसरी कंपनी का RO खरीदने की सलाह भी देते है
बहुत ही खराब एसपी
19 de setembro de 2024
Opinião espontânea
Resposta da Ro Care India
Hi Parag,
Humein aapka experience sunkar bahut afsos hua 🙏. Humari priority hai ki har customer ko best service mile. Aap please apna complaint ID share kijiye aur humari support team se contact kijiye 📞 9311587744 ya 📧 info@rocareindia.com
par, taaki hum aapki problem ko jaldi se resolve kar saken.
– Team RO Care India
Very bad service experience
Very bad service experience. Spare parts are not available, and customer support is extremely poor. They even went so far as to block my number when I tried to follow up. Highly unprofessional and disappointing. I do not recommend RO Care India to anyone.
17 de julho de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Abdul,
We’re very sorry to hear about your experience 🙏. Please be assured that customer service and quality support are our top priorities. Kindly share your complaint ID and reach out to our support team at 📞 9311587744 or 📧 info@rocareindia.com
so that we can look into this matter immediately and resolve your concern at the earliest.
– Team RO Care India
AMC for my Aqua Guard
Last year I have taken AMC for my Aqua guard (RO/UV) from RO Care India. whenever I call for the service of my RO, they always take one week and more to come. and for the last 15 days I am continously calling for the serice and they daily saying today or tomorrow the person will come. But today after spending so many the days they are saying that the AMC has to be renewed then sercice will be done. Only 3 services have been done during the year. I think, I have watsed my money on the same. I will writing to this complaint to Acqua Guard also to look into the matter. Worst service and worst people. and also sharing this to all social media.
24 de agosto de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Roopesh,
We’re truly sorry to hear about your experience with our AMC service 🙏. We understand how frustrating it can be to face delays, and this is not the kind of service we want our customers to experience. Please share your complaint ID with us and connect with our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can immediately look into your case and provide a proper resolution.
Your feedback is valuable, and we’ll make sure to improve our processes to serve you better in the future.
– Team RO Care India
RO Care India cheated me
RO Care India cheated me. I called for water purifier service and charged me Rs. 6700/- and not completed service. Their representative absconded. Thae same was informed through mail and many calls. No one was responded. They are cheaters. Please dont believe this fellows.
My complaint no. CMPL2962384 dtd. 24/7/25.
24 de julho de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Praveen,
We’re extremely sorry to hear about your experience 🙏. This is not the kind of service we want our customers to face. Thank you for sharing your complaint number CMPL2962384 (dated 24/07/25) — we have already forwarded your query to our concerned team for immediate action.
Our senior support team will connect with you shortly. In the meantime, you may also reach us directly at 📞 9311587744 or 📧 info@rocareindia.com
for faster assistance.
– Team RO Care India
Worst service ever
Worst service ever. They have come and checked and fitted it back and no water is coming. And now no1 is taking onus of faulty service
12 de julho de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Minu,
We’re very sorry to hear about your recent experience 🙏. This is not the service quality we want our customers to face. Please share your complaint ID with us and connect with our support team at 📞 9311587744 or 📧 info@rocareindia.com
so that we can immediately look into the issue and resolve it for you.
Your feedback is important, and we’ll ensure our team takes proper responsibility to fix this at the earliest.
– Team RO Care India
Worst service being delivered by RO…
Worst service being delivered by RO Care. They never call to follow up for the due services under AMC plan and once the AMC duration gets over, they rudely deny for the pending services under the AMC plan.
This company should be sacked and legal action to be taken against the owners.
22 de junho de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Abdulgaffar,
We’re truly sorry to hear about your experience 🙏. We understand your concern regarding AMC services and follow-ups. Please be assured that this is not the level of service we want our customers to face. Kindly share your complaint ID with us and contact our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can look into your case immediately and provide a fair resolution.
Your feedback is very important to us, and we’ll ensure corrective measures are taken to improve our AMC service process.
– Team RO Care India
worst
worst, worst, worst. they will break your RO even more than fixing.
26 de março de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Cosmic Gems,
We’re very sorry to hear about your experience 🙏. This is not the kind of service we aim to deliver. Please share your complaint ID with us and connect with our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can investigate this issue and resolve it at the earliest.
– Team RO Care India
Worst service being delivered by RO…
Worst service being delivered by RO Care. They never call to follow up for the due services under AMC plan and once the AMC duration gets over, they rudely deny for the pending services under the AMC plan.
28 de março de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Vihan,
We’re sorry to hear about your experience 🙏. Customer satisfaction is our top priority, and we regret that your AMC service follow-up did not meet expectations. Please share your complaint ID with us and reach our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can review your case and provide a suitable resolution at the earliest.
Your feedback is valuable, and we’ll make sure to improve our AMC service process for a better customer experience.
– Team RO Care India
DONT go for RO Care India
Booked for LG RO water purifier for service but when they came to home then they have just opened the filter and changed to new filter which was given by me only. When I asked him (Aryan) that while booking there is mentioned to clean the tank as well so he said its not needed. I said its included in the service amount but he refused and forcing me to change all filters and get the AMC. Its fraud.
Request Number: CMPL3081077
Date: 21st Mar 2025
23 de março de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Ritesh,
We’re very sorry to hear about your experience 🙏. Thank you for bringing this to our attention. Please be assured that customer trust and service quality are very important to us. Kindly share your complaint ID with us and contact our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can investigate this matter with our technician and provide you with a proper resolution.
Your feedback helps us improve, and we’ll make sure such situations are avoided in the future.
– Team RO Care India
Worst service in Kolkata
Worst service in kolkata . They came to fix my aqua guard. And broke it. Didn’t take ownership and asking more money to fix. Worst service ever I faced. Will not recommend to anyone. Don’t hire them.
20 de março de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Joy,
We’re extremely sorry to hear about your experience in Kolkata 🙏. This is not the level of service we want our customers to face. Please share your complaint ID with us and contact our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can immediately review your case and work towards a fair resolution.
Your feedback is valuable, and we’ll ensure this matter is addressed with urgency to prevent such issues in the future.
– Team RO Care India
These people are the biggest scammers…
These people are the biggest scammers who plays with people's life and health. I request not to trust this people. They have sent a technician who is not even having any knowledge and who also faked his identity by telling some local authorised service provider name and address.
We booked a service last year to change the water purifier candles. This technician pretended to change the candles and also said there is some problem with the indication light and removed the connection to it. Later he gave connection directly to the inlet tap and left. We blindly trusted him and drank the water for some days. All my family members started having continuous cough cold and throat infections. We contacted him to come and check the water quality. He said he will and never turned up. He also switched off his phone. We later contacted another authorised local service provider and then came to know what he has done.
We went to the address which he has shared but came to know that he doesn't belongs to that shop. His name is also fake.
I am writing this only to let ppl know about such scammers who go to any extent and play with people's health.
3 de novembro de 2024
Opinião espontânea
They are the biggest fraud in the…
They are the biggest fraud in the market..I request everyone never ever buy a product or take a service from them. They will take your hard earned money after that they are least bothered.. Everytime they will tell you it will be done.. Customer service worst in the market. They deserve a negative ratings.
25 de janeiro de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Niraj,
We’re truly sorry to hear about your experience 🙏. Please be assured that we take such concerns very seriously. We request you to share your complaint ID with us and connect with our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can investigate the matter and resolve it at the earliest.
Your feedback is important to us, and we will work on improving our customer service to ensure better experiences in the future.
– Team RO Care India
It is a fraud company owned by fraud people they will charhe you and later one week service will be not working. You try reaching all numbers they are notvtrackable they will keep transfering calls.
Fraud compant
27 de janeiro de 2025
Opinião espontânea
Resposta da Ro Care India
Hi Charu,
We’re very sorry to hear about your experience 🙏. Please be assured that we take such feedback seriously, and this is not the kind of service we want our customers to face. We request you to share your complaint ID with us and connect with our support team at 📞 9311587744 or 📧 info@rocareindia.com
so that we can immediately look into your case and provide a proper resolution.
Your feedback is important to us, and we’ll ensure this matter is reviewed by our team to avoid such issues in the future.
– Team RO Care India
I booked filter service from R.O care…
I booked filter service from R.O care India.. there was some leakage from the filter.. Even after changing the filter the problem was not resolved.. new booking has to be done and then the issue resolved..
The second time experience was worst then the first one.. I asked the technician ( Harish Chander) if he can fit the geyser he said yes but he did not have any idea and he was not able to fit the geyser and the geyser did not even worked after installation .. even the fitting was loose which was later discovered after the person from company came to see the geyser.. The technicians from RO CARE are not at all eligible and good at work.. Kindly do not book them ever again..I am sharing this review after dealing with them twice.. they are providing poor service..
7 de novembro de 2024
Opinião espontânea
Resposta da Ro Care India
Hi Anusha,
We’re truly sorry to hear about your repeated experience 🙏. We understand how frustrating it must have been to face unresolved issues with both your RO service and geyser installation. Please know that this is not the quality of service we want our customers to face.
Kindly share your complaint ID with us and connect with our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can review your case in detail and provide a fair resolution.
Your feedback is very valuable, and we’ll ensure our technician training and service process are strengthened to avoid such experiences in the future.
– Team RO Care India
Wish they had negative count
Wish they had negative count. Worst experience even after taking AMC for 2 yrs. They also acknowledged that I have AMC but still they are not doing water filter change. So far 1 1/2 weeks and I have made 50 calls taking to different representative as well as the area lead manager. Pathetic!!!no response. Moreover the MD of this company has got customer service award for year 2021. This is how they treat customers with AMC.
review on 13Th Oct 2025 (this is a follow up to the response rcvd from RO Care. It took them a year to reply to my previous review.)
Hi RO care team,
Thank you for the prompt reply after a long time. I don’t have the ticket ID at hand as you see it’s been nearly quite sometime. I can definitely try and dig that out. I am sure you will be maintaining that in your database. After my repeated 50+ calls we had local person come in and change filter again and had to shell out additional amount of Rs2000. I have taken RO Care AMC for two years and had paid close to Rs8000 and still till date I have had no additional servicing from your end. If you really care for customers then honor the AMC and send your representative for servicing. Don’t expect us to call. You have to take that step if you want to retain customers. BTW I do need servicing now.
17 de outubro de 2024
Opinião espontânea
Resposta da Ro Care India
Hi Abhi,
We’re very sorry to hear about your AMC experience 🙏. We understand your frustration and regret the inconvenience caused by repeated follow-ups without resolution. This is not the level of service we want our customers to face.
Please share your complaint ID with us and connect with our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can escalate your case and ensure your AMC service is addressed at the earliest.
Your feedback is extremely valuable, and we will take corrective steps to improve our AMC follow-up process to avoid such experiences in the future.
– Team RO Care India
Money at Risk
Ordered an Air-purifier from their website for almost Rs 14,000 and after 2 days , when i contacted them for tracking id , they say that my order does not reflect in their system ! Then , they give me different customer care numbers and when i contacted them , they too are clueless. I have sent to them the receipt that i received via easebuzz payment gateway in my email but no response from the companys end,
1 de outubro de 2024
Opinião espontânea
Resposta da Ro Care India
Hi Jai,
We sincerely apologize for the inconvenience caused 🙏. Thank you for bringing this matter to our attention. We understand how concerning it must be to face this issue after placing an order. Please share your order details and payment receipt once again with our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can immediately trace your order and resolve the issue on priority.
Your feedback is very important, and we’ll ensure our process is reviewed so such incidents do not occur in the future.
– Team RO Care India
Very bad company cheat the customer for…
Very bad company cheat the customer for all customers 😡 from amc regarding and duplicate parts use this company
4 de setembro de 2024
Opinião espontânea
Resposta da Ro Care India
i Mahira,
We’re very sorry to hear about your experience 🙏. We take such concerns very seriously and want to assure you that customer satisfaction is our priority. Please share your complaint ID with us and reach our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can look into your case and provide a proper resolution.
Your feedback is valuable, and we’ll make sure our service quality and parts usage are closely reviewed to avoid such concerns in the future.
– Team RO Care India
This is the worst service company I…
This is the worst service company I have seen.They are big fraud people and they have removed the filters kn the purifier and placed the ones which are not appropriate for the purifier. Now my water purifier is damaged.
23 de agosto de 2024
Opinião espontânea
Resposta da Ro Care India
Hi NagaDivya,
We’re truly sorry to hear about your experience 🙏. We understand how serious it is when the wrong filters are fitted and a purifier gets damaged. Please share your complaint ID with us and connect with our support team at 📞 9311587744 or 📧 info@rocareindia.com
so we can urgently look into this matter and provide you with a proper resolution.
Your feedback is very important to us, and we’ll ensure strict action is taken so such incidents do not happen again.
– Team RO Care India
Very worst service in Andhra Pradesh.
Very worst service in Andhra Pradesh.
25 de agosto de 2024
Opinião espontânea
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