My first pair of Roka glasses, the Bartons, are fantastic! Really love the look, feel, & durability of them. I've also had an amazing experience with the customer service team. Most recently, Austin... Ver mais
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Leia as opiniões dos outros
This company will fail! My $300 glasses broke within 2 months. One of the lenses was never put on right, it was always creaking, and it's finally fallen without an ability to put it back without forci... Ver mais
The pins have come loose on the stems of 3 frames of the same model of sunglasses. A well-established local optical shop stated they'd never seen pins like this and could not fix them. On each of... Ver mais
Shocking customer service, said they could not cancel and order even though it had literally just been placed and no where near despatched. They just want to make money on returns and postage, would... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
ROKA is a performance multisport brand that makes the finest technical eyewear, apparel and equipment.
Informações de contacto
West Braker Lane 2214, 78758, Austin, Estados Unidos da América
- www.roka.com
2,0
Mau
30 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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Stay away from this company
Stay away from this company. Tiny strap clip failed on my goggles, just after 2 year warranty is up. Was told "we do not do replacement parts of any kind on swim goggles". Wow. Every other goggles company... Tyr, Speedo, Barracuda etc. sell you repl parts. Not these guys. Total throw-away in a landfill. Way to go Roka.
Besides this, the lens coating failed quickly. Stick to Speedo or Tyr... or just about anyone else.
13 de março de 2024
Opinião espontânea
Missing items for Order #ROKA-24921033
Missing items for Order #ROKA-24921033. I'm missing for 700 usd + worth of items, that's amateur work for a brand like that.
I advise that you go with other brands for your gear.
I will remove this rating if your team ship another package in the next 48H.
Unnaceptable.
28 de novembro de 2023
Opinião espontânea
Have yet to receive my sunglasses
Have yet to receive my sunglasses, it's been two weeks since I ordered. It did take a week to produce and ship...which was stated when I placed the order. They use some crazy shipping method that involves the USPS and DHL. It's been six days so far, since they shipped!
10 de junho de 2023
Opinião espontânea
Bought a Matador’s sunglasses in white…
Bought a Matador’s sunglasses in white in 2021. Less than a year later the frame got visibly yellow, contacted support, they negated the warranty because I bought them in a official physical retailer, told me to get it warrantied with the retailer, the retailer didn’t sell Roka anymore so obviously they didn’t have replacements, got stuck in limbo because the Roka customer service washed their hands. So stay away from Roka, because the quality of their products is super bad.
1 de julho de 2022
Opinião espontânea
Great sunglasses
10 de janeiro de 2023
Opinião espontânea
Was hoping based on youtube and…
Was hoping based on youtube and Instagram reviews that sunglasses would be good. So disappointed in the quality. Reminds me of the $10 Gas station sunglasses. Very similar quality. The lenses are so thin, they feel like cheap plastic. Frames are also cheap plastic. I do like the nose grips that are able to be switched out, but that is the only good thing. For the price Raybans are the way to go.
24 de junho de 2022
Opinião espontânea
Fabulous meal as always but £7 for a…
Fabulous meal as always but £7 for a lettuce lol
6 de maio de 2022
Opinião espontânea
My first pair of Roka glasses
My first pair of Roka glasses, the Bartons, are fantastic! Really love the look, feel, & durability of them. I've also had an amazing experience with the customer service team. Most recently, Austin was able to assist me with an issue & was quick, courteous, & super helpful.
20/10 would recommend. Thanks, Joe Rogan!
30 de dezembro de 2021
Opinião espontânea
Great customer support
Really excellent customer support when I had questions. And I love the product, very lightweight eyeglasses.
21 de maio de 2021
Opinião espontânea
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