RR Properties Opiniões 

67
•
TrustScore: 4 em 5

4,1

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve been renting through RR Properties for the last two years and have been really happy with my experience. The property has been a lovely place to live and the team have always been welcoming, prof... Ver mais

Classificada 5 em 5 estrelas

absolute legends at rr properties! so helpful and understanding when we’ve never rented before, they made everything so easy! really nice people as well. will 10/10 recommend to another coming to the... Ver mais

Classificada 5 em 5 estrelas

Rented with RR for 2 years, they're very quick to answer the phone and respond to problems in the flat. Easy letting process and always kept us updated on changes, maintenance, etc. Amar and Hayley ar... Ver mais

Classificada 5 em 5 estrelas

Hi, I am previous tenant of RR Properties. I left my flat in cromwell road because of covid-19, maintenance has helped me check my flat and make sure everything is fine while I am still away. Hopefull... Ver mais

Informações sobre a empresa

  1. Alojamento coberto
  2. também em
  3. Acomodação de férias
  4. Alojamento para grupos
  5. Arrendamento de apartamentos de férias
  6. Arrendamento para férias
  7. Casa de férias

Informação fornecida por diversas fontes externas

RR Properties has specialised in providing luxury international residential apartments in heart of Central London


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(67)

6 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Exceptional service

The flat was good for its price, but the service provided by the agency was exceptionally good. They were considerate and nice. They responded to inquiries and concerns very timely.

23 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend this agent

Highly recommend this agent! RR Properties have been the best in helping us relocate from another country and have assisted us when we didn’t know how to move to London. Great location, near the subway, bus stops and many nice restaurants.

1 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

absolute legends at rr properties

absolute legends at rr properties! so helpful and understanding when we’ve never rented before, they made everything so easy! really nice people as well. will 10/10 recommend to another coming to the uk or even to anyone who’s from here and just looking for a new flat! also a prime location close to shops and the tube/bus stops! loved our stay with rr properties

1 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Friendly staffs and good location flat

I stayed with RR Properties at 138 Cromwell Road building since May 2019 until May 2023 during my study at Imperial College and they have been amazing and very helpful. The flat building is safe and located at a very good location. Right outside the flat is a bus stop and big supermarket.

When anything broke down or went wrong in the flat they were happy to send their maintenance team to help fix without extra charge.

During COVID time they also helped with a very good promotion for the room as well.

I can say that having a good flat and reliable agent helped make my London experience great and have lesser thing to worry about. All the staffs here are very helpful. I personally consider Mr. Razin, Hayley, Amar and the maintenance team my good friends.

9 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

As a student living here for less than a week

As a student living here for less than a week, i'm truly grateful and astounded by the service provided.

Before renting, the staff were extremely welcome and understanding towards me and my flatmate's worries of moving in a new place as university students. They helped us pick out the best convenient and suitable flats for us and gave us many choices. The interiors were really suited to our taste and was aesthetic, making us feel really comfortable and eager to move in. The location placed at a perfect area for us — close to sainsburys, hyde park, gloucester road station, imperial college london, boots etc.

When moving in, the agency gave us clear, concise information to smoothen this process, which was highly appreciated. Whenever there were troubles with the flat, the agency would provide various services, ranging from mechanics, electricians, housekeepers with immediacy, and would inform us of the problem, how to solve it and when it could be done (which is usually very fast). These services are always led by kind, experienced and understanding people, who helped alleviate our stress during these situations. RR properties definitely guarantees excellent service and an embracing environment.

Recently I left my key in my room whilst my flatmate was out of town for the whole day. Of course I was full of panic and anxiety, immediately calling RR properties for help. They guided me on what to do, where I can go in order to stay safe and relaxed whilst I wait for my friend. After awhile, the agency and landlord told me that they will offer to pay for a locksmith to replace the lock and keys in order to resolve this problem, which immediately took away all my worries. Both the agency and landlord were incredibly sympathetic, and were quick to help when this situation arose. I've never felt so grateful as the agency and landlord took care of the costs, and the locksmith took less than half an hour, allowing me to get back to my flat.

Both me and my flatmate's experience so far, in less than a week, has been extrelemy pleasant despite the troubles we faced. RR properties have been so patient and constantly helped resolve every problem, worries or inquiries that we had, and is extremely reliable.

I would definitely recommend RR properties because so far I have been astounded by the services that were provided. Again, me and my flatmate am truly grateful and happy about this.

5 de outubro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Amar and Hayley have been super…

Amar and Hayley have been super professional for the past 2 years I’ve stayed in Cromwell Road. Their response to our issues have been quick and would highly recommend international students studying in imperial college london to approach them!

13 de agosto de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic customer service

I am really grateful for all the help I received from the staff at RR properties. From viewing the properties and signing the contract to following up after completion of the whole process, customer service was excellent and they managed to find a room which suited my budget. I would highly recommend the services of this company as it is extremely rare to find one that is so accommodating and takes into account the tenant's interests. Thank you very much for your help RR properties.

22 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

RR Properties 132 Cromwell Road

I live in London and have been living with RR Properties for the past 9 months. The accommodation provided is very clean and very comfortable, and the staff at RR Properties are very friendly and always very eager to help.

Secondly, the location of the accommodation is perfect. Its located within walking distance of Gloucester station, Hyde Park and Imperial College. Would highly recommend it to any student planning to stay in London.

22 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent agents

I was a tenant from 2018-2021 during my undergraduate studies at Imperial College. I had an excellent time - rooms are well taken care off and the management was very friendly and helpful with any enquiries that I had. I absolutely recommend them!!

3 de novembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Scammers

While the staff working there was nice and sometimes helpful, this company is run by scammers.

Even if the flats look good in the pictures, they are actually in relatively poor condition. I could go on and on about the flat condition and the high price, but this is not even the main reason for my dissatisfaction. These people make plenty of promises about solving any problem together in a reasonable fashion, but once you sign the contract, they refuse any kind of discussion. Except from the staff in the building, the company office is overall rude in their emails, and they scammed all the students living there during covid. For the people who had to leave the UK, they did not even accept to drop the charges for water and electricity. I have many friends who were in similar situations and all the other landlords/companies did agree to some kind of arrangement, and most even waived rent for at least 6 weeks to consider the covid situation.

The management of this company delivers a poor service while being rude to customers, and has no regard for anything except their profit. If you really need a place, I guess you can go there, but do not expect anything at all from them. If they can make a profit while screwing you, they will. Signing with them has been the worst decision I made both for the experience and the amounts of money I lost.

If you still have any doubt and think I am just an isolated case, it takes just a minute to see they use fake reviews. (about 15% are 1 star reviews with numbers of likes, and all the rest 5 star reviews without likes... this is obviously not the profile of a trustworthy company). Their profile of having only "completely elated people" or "completely dissatisfied people" is repeated on the different websites. This means that in addition to using fake reviews, they aren't even smart about it.

I don't doubt they will probably reply to this review with lies, either some false accusations or even saying that I never rented with them.

25 de outubro de 2021
Opinião espontânea
logótipo da RR Properties

Resposta da RR Properties

We note your review. You were indeed a tenant of your landlord. Your landlord should be the target of this particular review. Unfortunately, your landlord could not offer you any discounts and the reason for that had been made clear.
Labelling any company or person in a public forum as a scammer is tantamount to libel, without any evidence.
As your comments are based on assumptions, for the benefit of the readers of this review it is important that everybody understands the true figures of what we achieved during COVID-19.
Of the 480 tenants in residence – 238 wanted either discounts or to move – therefore – 198 tenants were discounted on their rent and utilities – 8 tenants left with no issues – 32 opted to move within our organization to cheaper alternative accommodation – the remaining 242 remained with no further issues.
In terms of reviews, our tenants are mainly from abroad, the only way they feel they can voice their gratitude is to type a review. Therefore, some reviews are one-time reviews, it does not mean it is fake or false, but then again to suggest that it does, clearly suits the narrative of the negative reviewer.
Finally, you reviewed the property both online and then personally, there have never been any issues raised with us. We are sure you checked our reviews and if you felt that the reviews were fake or that we were scammers you would not have moved in.

Ironically, you also have 1 review, so your review could be considered fake also?

Classificada 5 em 5 estrelas

Great service and very responsive

I’ve rented with RR for two years and I really liked their service. They give a fair price and they take care of everything from cleaning, bills, and internet. Whenever I have a problem with the flat they are always willing to help. The office is also very friendly.

23 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I lived here for 3 years

I lived here for 3 years, and have always had the supportive services of Basim, the building manager, and highly recommend using their agency. For students, they handle a lot of the admin for you, by contacting the council tax for you and no agency fees for students.

9 de junho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

A cozy place!!!

The flat I am living in is very clean, well-organized, and fully furnished. The qualities of my bed, closet, tables etc. are very high. I am having a wonderful living experience here.
The agents are friendly and helpful. They respond quickly to my needs. I still remember the feeling when I got the blessing phone call from them on Spring Festival. It is such a warm gesture that makes international students feel like home.
The maintenance engineer is very responsive and he regularly checks with me about my flat condition. He is a skillful engineer with attention-to-detail attitude.
Overall, I am very happy with the services they provide and I highly recommend students live in such a hospitable place!

25 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Friendly, Professional, stress-free

Agents are super friendly and helpful in every way. They also provide everything you need to decide on a flat, even during the pandemic.. (live virtual tours, regular check-up/calls, etc.) Absolute stress-free and enjoyable experience.

15 de maio de 2021
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais