Rubbersole.co.uk Opiniões 

8429
TrustScore: 2.5 em 5

2,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Awful! Should Have Read Reviews Before Purchasing. Quick to communicate when you order & its despatched. Radio silence since I returned the WRONG ORDER that they despatched. Their phone number & e... Ver mais

Classificada 1 em 5 estrelas

I have no need to put my context because the email that I was sent says it all Hi Sonja, we are a final sale website unless you purchase the return insurance from Seel at checkout. I do not see t... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Sent a narrow fit shoe when there was no indication of a narrow size in the description or buying options. Completely wasted my time.

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered trainers and communication great and also given expected delivery time frame. Lovely surprise when they turned up the next day! Great efficient service so much so I ordered another pair the... Ver mais

Informações sobre a empresa

  1. Loja de calçado

Escrito pela empresa

Rubbersole, the UK's biggest online-only shoe shop. Specialising in Crocs sandals, Converse trainers, Dr Martens boots, Fit Flop flip flops, Snowjoggers footwear and Birkenstock summer clogs. We are the best at sourcing up-to-date fashions for your feet!


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

8 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,6

Todas as opiniões

(8429)

41 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I ordered a pair of boots which haven’t arrived…

I ordered a pair of boots and made for express delivery. They were supposed to be delivered by Evri on 09/01 but have still not arrived, with Evri saying that the delay is due to the parcel being larger than expected!

9 de janeiro de 2026
Opinião espontânea
logótipo da Rubbersole.co.uk

Resposta da Rubbersole.co.uk

Thanks for sharing your feedback. I'm so sorry to hear your order was delivered late. We've refunded your delivery fee and sent you a coupon for your next order with us. Kind regards,
Marie @ Rubbersole

Classificada 3 em 5 estrelas

When ordering it was suggested to go a…

When ordering it was suggested to go a size smaller,my order was a Christmas present and they are to small

14 de dezembro de 2025
Opinião espontânea
logótipo da Rubbersole.co.uk

Resposta da Rubbersole.co.uk

Hello Bernie,
Thanks for sharing your feedback. I'm sorry to hear the shoes you ordered were too small. We offer free returns and exchanges. Please contact our customer service team to set up an exchange. You can reach us by email (adriana@rubbersole.co.uk) or phone (02080 683178). We're available Monday through Friday, 8am-4pm.
Kind regards,
Marie @ Rubbersole.co.uk

Classificada 5 em 5 estrelas

Bought some Barbour wellie short boots…

Bought some Barbour wellie short boots from this site and I just want to say credit to the company . The product was excellent value in price and quality , they came well before the 17th December deadline in fact within 24 hours of the order . Absolutely love my new boots and would recommend this website based on my customer experience - AM 13/12/25

13 de dezembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

My order was dispatched on 25th of…

My order was dispatched on 25th of November, for delivery on 27/28th of November. No sign of my order yet. Using Evri to deliver as I found with other companies has poor performance of delivery times. Received e-mails to apologise for delay,hopefully arrives before Christmas 😅

30 de novembro de 2025
Opinião espontânea
logótipo da Rubbersole.co.uk

Resposta da Rubbersole.co.uk

Hello Gerald,
Thank you for sharing your experience. I'm sorry to hear your Rubbersole order arrived late. I've placed a coupon in your customer account for your next order.
Kind regards,
Marie @ Rubbersole.co.uk

Classificada 5 em 5 estrelas

I am very happy with my purchase

I bought boots for my daughter and am very pleased with both the purchase and the overall shopping experience. The item arrived quickly, was well packaged. It was as described and in brand new perfect condition. The price was also significantly lower than on the manufacturer’s website. I highly recommend Rubbersole and will definitely buy from them again.

3 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Broken promises, not impressed. Still not resolved after over 2 months.

UPDATE 18/11/2025 - Rubbersole asked me to email again to resolve non reimbursement of return postage. (See comments below for context). Emailed again on 4 November 2025, as can never get through on the phone. STILL NO RESPONSE OR REFUND OF POSTAGE AS PROMISED BY RUBBERSOLE. Avoid ordering if you may need to return and don’t want hassle and broken promises.

Tried to return my item with Yodal, the courier company used by Robbersole. All my local drop off points refused to accept the parcel as they were overloaded due to Yodal not collecting. Spoke to Rubbersole customer services who advised me to use another courier and they would refund the postage cost. Six weeks after providing my receipt and other requested details and despite chasing I have still not received the refund for my postage. Not impressed with the service provided and will not buy from Rubbersole again.

8 de setembro de 2025
Opinião espontânea
logótipo da Rubbersole.co.uk

Resposta da Rubbersole.co.uk

Hello Dear Customer,

Thank you for sharing your experience with Rubbersole. I'm sorry to hear your return with Rubbersole has not been smooth. Please contact our customer care team by phone (02080 683178) or email (adriana@rubbersole.co.uk). We'll be happy to help find a solution. We are available Monday through Friday from 8am to 4pm.

Kind regards,
Tracey @ Rubbersole.co.uk

Classificada 5 em 5 estrelas

Easy order, free returns & quick refund.

I’d ordered 4 pairs of boots to try as I live rurally. Great range, decent prices. I kept 2 and returned 2. I got worried then when I read some reviews, but I’m happy to say I received the full refunds within 24 hours after posting! And the returns were free. Considering the struggles I’ve had with another company recently I’d really happy with this!

12 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

I’m not usually one to complain

I’m not usually one to complain. We ordered two pairs of Jeffry West shoes costing almost £400. They were left on our doorstep in the pouring rain, no knock at the door even though we were home. When my partner open the door later that day he brought them inside and they were absolutely drenched (not only the paper packaging and cardboard but also the shoes)
Thanks, this was meant to be a lovely birthday present for my husband! Now absolutely ruined. Might I suggest when sending expensive items for delivery you put them into waterproof packaging. What are we supposed to do now with water stained expensive shoes that cost almost £400 …Can you please advise? I look forward to your reply.

5 de setembro de 2025
Opinião espontânea
logótipo da Rubbersole.co.uk

Resposta da Rubbersole.co.uk

Hello ER,

Thank you for taking the time to share your feedback with us. I sincerely apologise for the frustrating experience you've had with the delivery of your order.

We want to get this sorted out for you as quickly as possible. Please contact our Customer Care team at your earliest convenience so we can personally assist with the status of your order.

You can reach us easily by email (adriana@rubbersole.co.uk) or by phone (02080 683178). We're available Monday to Friday, 8am - 4pm.

We look forward to hearing from you and resolving this.

Kind regards,
Tracey @ Rubbersole

Classificada 1 em 5 estrelas

I wish I had read the reviews more…

I wish I had read the reviews more thoroughly. My order has never arrived. It shows up as 'delivered' on their website. Their customer service number does not work. It all seems to be a scam...

30 de setembro de 2025
Opinião espontânea
logótipo da Rubbersole.co.uk

Resposta da Rubbersole.co.uk

Dear Zoe,

Thank you for sharing your feedback with us, and I sincerely apologize for the frustrating experience you had with Rubbersole.

I see that you were eventually able to connect with our Customer Care team via email and that your parcel has successfully reached you. I'm glad we could resolve this for you.

We truly value your business, and as a small token of our appreciation and an apology for the inconvenience, I have placed a discount coupon directly into your customer account.

Have a great day, and we look forward to seeing you at Rubbersole again soon.

Kind regards,
Tracey @ Rubbersole

Classificada 4 em 5 estrelas

Barbour readhead boots - super comfy

Ordered Barbour Readhead brown boots as per ad but received Timbertan colour.
Would have been five star review otherwise because order process, delivery and price was excellent.

As for the boots, they are very comfortable (this is approx my 9th or 10th pair of Barbour Readheads in last 10 years) and i love wearing them. Only downside is they don't last long enough before sole starts splitting and coming apart etc - superglue prolongs the lifespan!

Rubbersole, if you do have brown version in stock please let me know and I'll buy another pair (looks like Barbour don't offer brown version any longer)

12 de setembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

The wrong size was sent

The wrong size was sent.
I paid for express delivery as I needed the shoes for an event.
They fitted my husband so he is keeping them. I need another pair but nervous about ordering it again

9 de setembro de 2025
Opinião espontânea
logótipo da Rubbersole.co.uk

Resposta da Rubbersole.co.uk

Hello JRobinson,

I'm so sorry to hear you received the wrong size. I've asked our team to get in touch with you about your recent order. Also feel free to get in touch with us by email (adriana@rubbersole.co.uk) or by phone (02080 683178).
Kind regards,
Tracey @ Rubbersole

Classificada 5 em 5 estrelas

A pleasure to buy from this company

A pleasure to buy from this company. A wide range of brands and styles all at very competitive prices. Updated all through transaction, fast delivery, 1st class customer services - if only there were more retailers like this - thank you from one very happy buyer.

10 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great

Saw the previous negative review and was a bit nervous but thought I’d give them a go as they were much cheaper for the boots I wanted than elsewhere.
Great service - delivery arrived before it was expected and emails when ordered, dispatched and then tracking. Will use again.

8 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I was very reluctant to order from this…

I was very reluctant to order from this company after reading all the comments from here, but went with my gut instinct and ordered. I am so glad that I did, my overall experience was absolutely brilliant from start to finished. They have been in constant communication throughout every step of delivery process and I received my order in 6 days. I am very chuffed with how the service went and Evri delivered my parcel without any extra fees, I just paid for the delivery charges when I ordered. The crocs boots I ordered for my daughter are absolutely beautiful 😍, and I will definitely will be ordering again, 10 out of 10 for service, thank you very much 😊.

31 de agosto de 2025
Opinião espontânea

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