Samuel Windsor Opiniões 

774
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Further to my previous review. Returned mules on July 11th, refund still not arrived to account. Unlike Amazon, next day, eBay about 3 days to exactly the same account. Absolutely unacceptable.

Classificada 1 em 5 estrelas

Shocking customer Service due to extreme premature wear of black work shoes . Last pair lasted 10 weeks and worn through to the cork 4 mails sent and even dealing with Company director and still... Ver mais

Classificada 5 em 5 estrelas

I previously bought a pair of slippers / mules (indoor/outdoor) from Samuel Windsor and they lasted me about 8 years; they were like 'old friends' by the time I needed new ones, so I bought the exac... Ver mais

Classificada 4 em 5 estrelas

It's a shame they closing down I could not get on the web site tonight so wonder if there shut already? Never had any problems with them would have given 5 stars but there post did not say why they... Ver mais

Informações sobre a empresa

  1. Compras e moda

Escrito pela empresa

Handmade genuine leather shoes, men's trousers, suits, shirts, ties and accessories from Samuel Windsor. Huge savings with outstanding customer service.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

774 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,4

Todas as opiniões

(774)

23 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fantastic Service!

I previously bought a pair of slippers / mules (indoor/outdoor) from Samuel Windsor and they lasted me about 8 years; they were like 'old friends' by the time I needed new ones, so I bought the exact same again in May this year.
On Sunday I noticed the welt stitching was going, so emailed them with a photograph, anticipating they might repair. Three hours later, on a Sunday evening (!) I had a response offering me a new pair. Absolutely outstanding service and I could not be more pleased - with the slippers or with such a brilliant response.

27 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Impressive

Wow, these shoes are excellent, price ,quality, promptness of delivery, fit perfectly, stylish. Went for the oxblood oxford shoes, so stylish, will definitely be buying more so impressed.

21 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Growing Feet - Replaced my Superb Mules!

Several years ago, before the retirement of the original directors, I bought two pairs of mules (one pair brown, one black). Strong with good soles, they could be worn outdoors but I generally kept mine for indoor use. My feet somehow have morphed from size 10 to size 12 thus neccesitating buying a new pair. Like the old ones, these are supremely comfortable! Highly recommended.

3 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great quality and even better customer service

I am quite new to buying leather shoes and found Samuel Windsor online. I was extremely happy with the quality and was able to buy them on a good sale so decently priced. I had to make an exchange and the customer service was extremely helpful during the process. I would recommend this company to anyone buying smart shoes

22 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great products

Great products, prices and service. So good to see that this company, under its new management, is back on track. I wonder if, in the fullness of time, they will reinstate their clothing range? Thoroughly recommend this company

26 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

5 star customer service

I have just had a 5 star customer service experience. I am hugely impressed. Rob and Anna responded to my email very quickly and clearly and dealt with my question/issue extremely efficiently. Thank you.

24 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent and responsive Customer Service

This is the second time that I have brought shoes from Samuel Windsor. This time I accidentally requested the wrong size. Within 5 minutes of notifying them and requesting a size change, they had emailed me to inform that they had actioned this request.
Previously I found their Ordering process easy and delivery was quick.
I will defiantly be using them again and I do recommend them.

3 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service and product

I wanted to go to the bother of writing a review here to show my appreciation. I bought some slippers, excellent quality and price. What impressed me most was the service, arrived within 2 days of ordering, and because I needed a bigger size (my fault) they were returned Monday and the new ones with me by Thursday. A ray of sunshine where there is so much 'can't be bothered' in online shopping.

6 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I have been buying SW shoes in 2003…

I have been buying SW shoes since 2003 when they first started and I am still a regular customer. I wear a formal suit and shoes everyday for work and have always been delighted with their products and customer service. I have recommended them to many of my colleagues who have become firm customers of SW. The price is well worth it for the Qualiy especially for the all leather shoes. My only disappointment has been the discontinuation of their all leather Chelsea boots in plain and suede.

9 de janeiro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Great Value

Look - you need to be realistic. They sell Chelsea boots for £49.00 in leather with a Goodyear welted sole. However, a repair will cost more than boot so not worth it. The leather is cheap and cracks after a year, but hey, for £49 they only need to last a year, so excellent value. Had 3 pairs all delivered promptly. Normal shoes from them aren’t so great. Otherwise great value for money

1 de novembro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

If you like shoes that squeak....

Every single pair of shoes I have bought recently from Samuel Windsor has developed a 'squeak' in one or both shoes. I now have 7 pairs of squeaky shoes all from the same company - no other shoe maker has developed this problem so it must be down to faulty workmanship. It certainly isn't a marketing device.

13 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional shoes for the price

I’m sure many others were dubious of these shoes as I was before I ordered them. How can they sell a pair of handmade, Italian calf leather, Goodyear welted shoes for so cheap?

I purchased the Brunel Oxfords and I’m totally blown away by how good they are. I can’t believe shoes this good are available for £60. For £50 you would get a fake leather glued sole pair from Next that look cheap. These look and feel like a pair of Crockett & Jones for a tenth of the price. I’m absolutely over the moon with them and will definitely be ordering more.

7 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a pair of shoes

I ordered a pair of shoes, got the been dispatched to royal mail email, more than a week later got an email saying you have been refunded, no explanation, apology, nothing, wait up to ten days for refund but still charging me 5 pound delivery, so no shoes and 5 pound out of pocket and still waiting for refund. I emailed them and got no reply, do not use, disgusting service all round, 🤬🤬🤬🤬🤬

11 de outubro de 2024
Opinião espontânea

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