Skinceuticals REGEN cream almost £40 cheaper than anywhere else. Arrived over a week later in excellent condition, via Royal Mail. I did send a message for an update as my order wasn't appearing on th... Ver mais
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Leia as opiniões dos outros
Don't bother with this company. I placed an order for 12 orange toothbrushes (odd maybe) but based on their website photo and thought I'd double check with them that they were in stock. I got a nonc... Ver mais
Awful company. Not sure if it’s a scam or just incompetence. I placed an order, no tracking or expected delivery date. After contacting customer services I received nothing but the same email coincide... Ver mais
Ordered 2 seresto collars from this site. Advertised as seresto with a different language on the tin which wasn't a problem. Should of known better them being £25 instead of the usual price. Absolute... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Please, visit Sanareva and discover the best of the French health, beauty and well-being products: Bioderma, Vichy, La Roche Posay, Avène, Ducray
Informações de contacto
Toulouse, Reino Unido
- www.sanareva.co.uk
2,0
Mau
611 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Performs to their standards
Whilst returns and correspondence is a little slow, as is the delivery of goods, all such issues are pointed out before you order and they do perform to their own parameters, so overall i am happy with the service received.
19 de outubro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Good afternoon Danny,
Thank you for your positive encouraging feedback. We really appreciate you taking the time out to share your experience shopping with us
Our team remains at your entire disposal,
We hope to see you again soon on Sanareva.co.uk!
Kind regards,
The Sanareva team
Mala experiencia
Mala experiencia, sigo esperando mi pedido después de 2 semanas no sé nada. No contestan a los e-mails. Es imposible llamar por teléfono puesto q no te ofrecen ningún número. No sé puede hacer rastreo del pedido. Cobran desde el minuto 1, todo un despropósito!!! No me extraña nada todos los comentarios q ponen. Desde luego una y no más. Ahora a ver cómo puedo recuperar mi dinero. Mal, muy mal!
18 de outubro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Buenas tardes Carolina,
Como ha experimentado en primera persona, respondemos a todos los mails que recibimos en cuanto podemos. Tenga en cuenta por favor que el servicio de atención al cliente trabaja de lunes a viernes de 9:00 a 17:00, por lo tanto es normal que las reclamaciones enviadas un viernes por la tarde no reciban respuesta hasta el lunes por la mañana, gracias por su comprensión.
En cuanto al rastreo del envío, se envía una notificación automáticamente a todos los clientes una vez su pedido ha sido expedio, la encontrará sin duda en su bandeja de entrada o en su bandeja de spam.
Esperamos haya recibido correctamente el justificante del reembolso que le hemos enviado esta mañana. No dude en volver a escribirnos si tiene cualquier otra pregunta.
Atentamente,
El equipo Sanareva
I have paid 8 pounds for delivery
I have paid 8 pounds for delivery, and the order didn’t arrive in 4-6 days as they said ,it was an insulin pen needles for a child,very disappointed as I needed them before travelling.
15 de outubro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear Aliaa,
Could you please provide your order number so we may look further in to this ?
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive to the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs.
Your parcel may have been retained by customs during the transit, which can explain the delivery delay.
We apologize for the inconvenience caused,
Kind regards,
The Sanareva team
Don't make any purchase in this website
I wouldn't recommend I paid £7.80 shipment in a product that costs £8 !!!! When I tried to cancel the order nobody answered at this day .They have answered to me 2 days later that they have already sent it to me !!!!I delivered the product 10 days later !!!!!
They also have a review system "Called Verified reviews " that the control the reviews.They decline the real reviews for any reason .Completly unreliable don't buy from this website
13 de outubro de 2021
Opinião espontânea
I WAITING FOR MY ORDER 10 DAYS AND I…
I WAITING FOR MY ORDER 10 DAYS AND I HAVENT RECIEVED IT YET.
THERE IS NO PHONE NUMBER TO CALL.
NO ANWERS TO MY MAIL.
13 de outubro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear Customer,
We are very sorry to hear that the transit took so long. Your parcel arrived this morning.
We replied to your email on the same day you sent yours. Could you maybe check your spams ?
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive to the delivery address indicated.
Unfortunately, your parcel seemed to be blocked in customs for over 72 hours, we however do not any have control on that.
We do apologize for the inconvenience caused.
We have credited 50 points to your Sanareva savings account as a commercial gesture.
Best regards,
The Sanareva team
I'm happy
Hi!
I received my order ..
Everything is perfectly packaged! With a little delay, but I'm happy.
Thanks ,Sanareva! x
12 de outubro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Good afternoon Kristina,
Thank you for sharing your experience shopping with us.
We're very happy to have gained your satisfaction and thank you for your loyalty to Sanareva!
Kind regards,
The Sanareva team
I made an order onthe 29th of Sept and…
I made an order onthe 29th of Sept and today 12/10 it hasn't arrive yet and they do not reply on me.the shipping was £8
12 de outubro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear Erjona,
We are very sorry to hear that the transit took so long.
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 4 to 6 working days to arrive to the delivery address indicated.
It seems that the courier lost location of your parcel, the courier did not flash the parcel or provide an update on tracking. An investigation has been opened for that.
We apologize for the inconvenience,
Kind regards,
The Sanareva team
Order outside France
Thank you! I bought a hair dryer Philips. Today it is arrive (8 octombre).
7 de outubro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear Lucian,
We are happy to hear that everything went well with your ordr!
Don't forget about your sanareva savings available in your customer account which you accumulate with every order placed (so that you may enjoy quality products at small prices!)
Thank you for shopping with us!
The Sanareva Team
They charged me £8 for postage and the…
They charged me £8 for postage and the order still hasn't arrived 8 days later! No response from the company when I emailed them to ask where it was. Use a different site.
7 de outubro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear Janathan,
Sanareva is a French based company, our orders are within 48 working hours and will be delivered to you within 3 to 5 working days later. This time may vary depending on if your parcel is retained in cutoms or not.
If you have not yet received your order, please feel free to contact us as we can provide an update if you don't have your tracking number.
Here is our customer service email: contact@sanareva.co.uk
You also have the option of getting in touch with us directly through your sanareva account, under "my messages".
Thank you for your comprehension,
Kind regards,
The Sanareva Team
Parcel never arrived, refund being withheld.
Bought items on the 12 September, they reached royal mail on the 22nd, parcel hasn't moved since (2 weeks later) and Sanareva dispute the fact that the parcel is now officially lost (as I confirmed myself with Royal Mail themselves) and that they don't need to refund me until a whole month has passed from the shipping date. Shocking!! Never experienced that kind of 'policy' before. The item is definitely lost as its remained in a local sorting centre foe over 2 weeks. Their customer service basically fobbing me off saying they are waiting for a response from the courier! Dont waste your money with this company. I suspect now from reading other reviews they mislabelled or poorly packed my parcel and its been binned by Royal Mail.
6 de outubro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear Zoe,
As explained previously, lost parcels are sometimes found and delivered in the following month. This is why we hold on to the payment 30 days after the parcel is dispatched before proceeding to a refund in the case of an issue during transit.
Your order was dispatched on September 15th.
Our local partner is currently investigating as you know, as soon as they confirm the end of investigation : The refund will be issued.
If we do not obtain a response from them before October 15th (which is 30 days after the parcel was dispatched), we shall proceed to a refund as per our Terms & Conditions.
We apologize for the inconvenience and thank you for your patience,
Our team remains at your entire disposal.
Best regards,
The Sanareva team
SVP A FUIR COMPLETEMENT
Jusqu'à ma dernière expérience avec eux, je n'avais pas eu de souci majeur (excepté une attente d'au moins deux-trois semaines avant de recevoir mes colis). Vivant au UK, je me suis habituée à une longue attente pour recevoir des colis depuis le Brexit, mais l'attente concernant ma dernière commande m'a paru énorme (environ un mois). Je ne me suis pas arrêtée à ça, je suis assez patiente. CEPENDANT, sur les trois produits commandés je n'en reçois que deux, j'ai donc écrit au customer service (déjà ils sont joignables que par mail et je ne trouve pas ça acceptable) pour leur notifier de mon produit manquant. A cela, ils m'ont demandé une pièce d'identité et une lettre manuscrite, ce que j'ai trouvé bizarre mais que j'ai quand même fait, et depuis PLUS de réponse. J'ai relancé deux fois et toujours rien. Ils m'ont littéralement escroqué de plus de 25€ et ont les données de ma carte d'identité. A COMPLETEMENT FUIR, vous ne me reprendrez plus à commander chez eux.
5 de outubro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Bonjour Margaux,
Nous sommes navrés d'apprendre que votre expérience générale avec Sanareva ne s'est pas déroulé comme cela aurait dû.
Afin d'approfondir nos recherches, pouvez-vous s'il vous plaît nous faire part de votre numéro de commande, et nous indiquer à quelle adresse vous avez envoyé les mails.
Nous répondons à tous nos clients dans un délai de 48 heures. Nous sommes donc surpris d'apprendre que vous le problème du produit manquant n'ai pas été résolu.
En revanche, afin de compléter l'enquête auprès de la logistique ainsi que du transporteur, nous devons vous demander l'attestation manuscrite ainsi que la PI de manière à ce que celle-ci puisse aboutir.
Veuillez bien nous contacter par le biais de votre espace client, ou bien modifier le commentaire ci-dessus avec votre n° de commande afin que nous puissions vous recontacter.
Nous vous présentons tout de même toutes nos excuses pour la gêne occasionnée.
Bien cordialement,
L'équipe Sanareva
Wish they are honest with their clients…
Wish they are honest with their clients that they are not in the UK and the "Royal Mail 48" delivery takes a lot longer to arrive!
2 de outubro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear Yana,
Thank you for your review. We are sorry to hear you had a frustrating experience, however it is clearly mentioned in our General Terms & Conditons that we our a French based company and that your order will be dispatched within 48 hours and will be delivered to you within 3 to 4 working days. This time may vary depending on if your parcel is retained in cutoms or not.
If you have not yet received your order, please feel free to contact us as we can provide an update if you don't have your tracking number.
Thank you for your comprehension,
Kind regards,
The Sanareva Team
I have contacted their customer service…
I have contacted their customer service 2 days ago about my order 200283778 to add some missing delivery information. No response yet, so the package will be likely sent to an incomplete address.
28 de setembro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Good afternoon,
After verification, we did reply to your email. Your parcel was dispatched yesterday. As explained in the email, it was unfortunately too late to modify the recipient address, Royal Mail will contact you or us when an address update is available.
Wa are sorry for any inconvenience caused.
Thank you for your understanding,
Best regards,
The Sanareva team
VERY DISSAPOINTED!!!!
VERY DISSAPOINTED!!!!
Order No:-200274507
We bought AND paid for20 boxes of Verrutop. When our order arrived we received only 9 boxes.
We contacted Sanareva to ask if they would be sending the rest of our order at a later date. We got several automated messages asking if I want to purchase other goods!!! I do not know what we have to do to receive our purchase. They definitely took the money out our account so that's one thing they have got right!!!
***UPDATE***
Thank you Sanareva for at last responding! I have sent all you have asked for so perhaps it is wise to check your spam. I find it worrying that you have been paid over £420 for 20 boxes of Verrutop and we received 9. I would think that if the customer contacts you and relays what has happened you would go out your way to fix things and retain the customer. Am I wrong??? I have sent a copy of signature/address/business card with photographic ID/ copy of bank statement with £440 payment made to Sanareva/copy of order number. I wonder what else I could send you in order that you fix your mistake. Making mistakes is part of everyday life but how do you expect to keep clients if you do not rectify them. Please send us our final 9 boxes of Verrutop ASAP and keep your side of the bargain.
I hope you have a very nice day
Liz Balfour
***UPDATE 2***From Sanareva
Thank you for these documents.
Did the parcel seem opened or damaged ?
20 boxes of Isdin Warts Verrutop Topical Treatment 4 ampoules were stated at the border, we have therefor opened an investigation with our local partner.
In the meantime, we have issued the refund of 11 missing boxes on to your Sanareva savings account. You may use this amount to order the missing boxes if you wish.
We apologize for any inconvenience caused,
Kind regards
***UPDATE 3***
Hi ,I can state that the box was in tact on arrival. Whether or not it had been opened prior to arrival I could not say.
Can you explain what you mean by our Sanareva savings account? I am assuming you have refunded the monies to the account we purchased with ?
CONT..
Hi (again) I neglected to say that we have had to purchase our Verrutop from a different supplier due to not receiving from Sanareva. Please arrange to refund the cost of 11 boxes to the account we purchased with.
***FINAL UPDATE***
We have now been refunded for the missing goods!!
Moral of the story -CHECK THE REVIEWS!!!
22 de setembro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear Liz,
We completely understand your disappointment and apologize for the inconvenience caused.
However, we did reply to you on September 16th at 3:18PM. Could you please check your emails (spams included) and confirm it came through ?
The problem is pending as we are waiting for your response to open an investigation.
Please be reassured, this can be solved rapidly.
Thank you for your understanding,
Kind regards,
The Sanareva team
DO NOT order from them, SCAM
DO NOT order from them! 1 star rating is generous. This business is a SCAM. You can only contact customer service by email and they answer as they please with very generic answers. To this date I still have not received my order which was ordered more than 6 weeks ago. I have asked for a refund but it has been ignored
20 de setembro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear customer,
We're sorry to hear about your negative experience.
In order to look further into the issue, could you please provide an order number or contact through your customer account directly ?
We remain at your entire disposal for any query.
Kind regards,
The Sanareva team
The delivery is a little slow but they…
The delivery is a little slow but they have very good prices and all the products I ordered arrived in perfect condition
20 de setembro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear Freja,
Thank you for sharing your positive experience shopping with Sanareva!
We are glad to have gained your satsifaction!
Kind regards,
The Sanareva team
They have missed my order and instead…
They have missed my order and instead solving the issue they asked me to get refund or re order for missing items send hand written letter and my ID card picture which was so Weird but instead they sorting out the complainan they keep being stubborn about parcel was delivered despite being I sent the recipient of wrong qty was delivered
Avoid here
17 de setembro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear Zoe,
We are sorry to hear your disappontment.
Royal Mail send us proof of delivery, this is why we need to collect these elements in order to open an investigation with our courier.
Could you please provide an order number to help us look further into this ?
Best regards,
The Sanareva team.
Son horribles
Son horribles! Cobrar cobran a tiempo pero entregar el pedido... Olvídalo! No atienden el teléfono, te responden por mail que ellos no tienen la culpa de nada. No compréis en ésta web. Son un desastre y no sé si unos timadores. Veremos si finalmente llega mi pedido o lo tengo que pintar al óleo. Nunca más les compro nada.
9 de setembro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Buenas tardes,
Efectivamente nuestro servicio de atención al cliente trabaja por correo electrónico de lunes a viernes de 9h a 17h. Sin embargo, garantiza una respuesta entre 24h a 48h mas tardar.
Atienden todo tipo de incidente de los clientes antes, durante y despues de la compra. Y proponen soluciones adapatadas a cada caso.
Le invitamos a contactarles cuando desee y exponerle claramente el inconveniente encontrado.
Atentamente,
El equipo Sanareva.
Told over a week after purchase that…
Told over a week after purchase that they are out of stock and are refunding my order. Could this not have been done at the time of the order
7 de setembro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear customer,
We deeply apologize for any inconvenience caused.
Unfortunately, stock shortages can happen between two orders. We prefer to release your money and cancel the order until it comes back in to stock than keep the money and make you wait. This is why we proceeded to a refund and as we were unable to obtain a timeframe regarding the stock update of your product.
We hope to gain your satisfaction if you decide to order with us again next time.
Best regards,
The Sanareva team
Advantix dog parasite control.
I have read other reviews but only ordered today. I am in the UK and of course the delivery will be a wait. This product has good reviews all round but the law in the UK is turning into a money making saga with pet medications by regulations. I need something that will work so I will give another review soon then I can rate this properly.
5 de setembro de 2021
Opinião espontânea
Resposta da Sanareva.co.uk
Dear April,
Thank you for choosing Sanareva for your online shopping order.
Sanareva commits to dispatching orders within 48 working hours. Once with our courier, your parcel should take from 3 to 5 working days to arrive at the delivery address indicated, excluding an additional delay that may add on if your parcel gets retained in customs as our warehouse is based in the South of France.
Please feel free to contact us via your customer account for any quire.
We remain at your disposal,
Best regards,
The Sanareva team
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