EXT NO 103 : - Sapphire technicians have been a lifesaver for my computer operations. They are extremely skilled and very personable. Thank you for your excellent service.
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Leia as opiniões dos outros
Ext No 103 : - I would like to express my sincere appreciation to Sapphire for resolving the issue with my printer. Their team handled it with great expertise and professionalism. I am extremely gr... Ver mais
A empresa respondeu
EXT NO 103 : - Bryan did an excellent job cleaning up my computer. He was professional, efficient, and thorough. Sapphire Softech has an excellent team of highly skilled technicians
A empresa respondeu
I've just renewed my service for 'lifetime'. I'm hoping it will be a long-term situation with no 'gotcha fees' as time goes on. I'm also hoping this company is legit & not a fraud operation. Perhap... Ver mais
A empresa respondeu
Informações sobre a empresa
- Serviço de reparação de impressoras
- também em
- Agência de consultoria de negócios e TI
- Agência de publicidade
- Empresa de software
- Loja de impressoras e scanners
- Website Designer
Escrito pela empresa
Sapphire Softech Solutions stands out as a technology company with a strong customer-centric approach, placing customer needs, satisfaction, and convenience at the heart of its business. According to its website, the company follows a “Customer First” philosophy and focuses on simplifying technology by providing practical technical and software solutions. A key strength of Sapphire Softech is the breadth of support it offers. Its services include computer, printer, router, antivirus, email, network, data recovery, and software support, along with customized solutions such as mobile and web applications, CRM software, restaurant management systems, and communication tools. This broad portfolio allows the company to address diverse technology requirements for individuals and businesses. The company also emphasizes accessibility and responsiveness. Its website highlights 24/7 support, expert technicians, user-friendly services, cost-effective plans, and secure solutions. These features demonstrate an effort to make technical assistance convenient and approachable for customers, regardless of their level of technical expertise. What makes the customer-centric philosophy particularly noteworthy is the company’s stated emphasis on customer feedback. Its website explains that business decisions and policies are influenced by customer feedback, reflecting an approach that values customer experience and satisfaction. Overall, Sapphire Softech can be positively viewed as a service-oriented technology partner that combines technical expertise with a strong commitment to customer care. Its focus on responsive support, tailored solutions, affordability, usability, and customer feedback creates a positive foundation for building trust and long-term relationships. By keeping customers at the center of its approach, Sapphire Softech demonstrates how technology services can go beyond simply solving technical problems and instead contribute to a smoother, more reliable, and satisfying customer experience.
Informações de contacto
123 East 9th Street Ste 323, 91786, Upland, Estados Unidos da América
- support@sapphiresoftech.com
- www.sapphiresoftech.com
4,4
Excelente
40 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Solution
SAP-110
I give Charles a 10 he did an awesome job .
every time I get trouble. Sapphire Softech Solution does the fantastic job for me , that makes me very please .
thank you Sapphire team .
29 de agosto de 2026
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Mr Pennala,
Thank you for the fantastic feedback and for giving Charles a well-deserved 10! We’re delighted to know that he has consistently provided you with excellent support whenever you’ve needed assistance.
Charles is truly one of our standout technicians, combining strong technical expertise with some of the best customer service skills in the industry.
Your appreciation means a great deal to him and the entire Sapphire Softech Solution team. We’re grateful for your continued trust and will always be here to support you, 24/7, 365 days a year.
Sapphire Softech Solutions.
Customer Service Team.
EXT NO 103
EXT NO 103 : - Service was very good and technician was very helpful & quite knowledgeable! Thank you
28 de agosto de 2026
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Mr Mamalis,
We truly appreciate you taking the time to share your experience!
It’s wonderful to hear that you found our service reliable and that the technician was both helpful and knowledgeable throughout the process.
Your positive feedback is a great encouragement to our team and inspires us to keep providing attentive, high-quality support.
Thank you for placing your trust in us—we’re always available to assist with any future needs, 24/7, 365 days a year.
Sapphire Softech Solutions.
Customer Service Team.
positive experience
I had a positive experience working with Sapphire Softech Solution Specially with William Smith. The support engineers were knowledgeable and resolved our issues in a timely manner. Happy with the service."
28 de agosto de 2026
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Susan,
Thank you for your wonderful feedback and, most importantly, for your continued trust in Sapphire Softech Solution!
We’re delighted to know you had a positive experience, especially with William Smith and our support team.
It’s great to hear that our engineers were knowledgeable, responsive, and able to resolve your concerns promptly.
We truly value your loyalty as a customer, and your appreciation is a meaningful encouragement to William and the entire team.
We look forward to supporting you whenever you need us, 24/7, 365 days a year.
Sapphire Softech Solutions.
Customer Service Team.
Very happy and satified with sapphire…
Very happy and satified with sapphire softech solutions.
26 de agosto de 2026
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Mr Smith,
Thank you for your kind words and for continuing to place your trust in Sapphire Softech Solutions.
We’re delighted to know you’re happy and satisfied with our service. Your loyalty truly means a lot to our team.
We’re proud to be here for you 24×7, 365 days a year, whenever you need reliable technical support.
We sincerely appreciate your continued support and look forward to serving you for many more years!
Sapphire Softech Solutions.
Customer Service Team.
Great Work
Charles did a great job in fixing my issue
Sapphire Always does and excellent job for fixing the Issues on my computer and devices.
26 de agosto de 2026
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Mr.Rossini,
Thank you so much for your wonderful feedback and continued trust in Sapphire Softech Solutions!
We’re truly grateful to know that Charles was able to resolve your issue and provide the level of service you’ve come to expect from our team.
Your kind words mean a great deal to us, and we’ll be sure to share your appreciation with Charles. It’s always our goal to make every support experience smooth, professional, and stress-free.
We’re here for you 24/7, 365 days a year, whenever you need us.
Thank you again for choosing Sapphire and for being a valued customer!
Sapphire Softech Solutions.
Customer Service Team.
Good services
Issue resolved. Agent was able to resolve my issue.
23 de agosto de 2026
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Ms. Bergman
We sincerely appreciate you taking the time to share your wonderful 5-star feedback! It means a great deal to us to know that our agent was able to resolve your issue and make your experience a positive one.
Your trust and appreciation truly motivate our team to continue delivering the highest level of service. Please remember, we’re always here for you 24/7, 365 days a year, whenever you need us.
Thank you once again for choosing and trusting us!
Sapphire Softech Solutions.
Customer Service Team
Great Services
SAP-110
I really like Sapphire Softtech. They always fix my computer perfectly. I would recommend their services/company anytime because I have never had a problem with them and techs are always polite. I really love this company because I have no one to help me with my computer besides them. Highly recommend!
23 de agosto de 2026
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Miss Sasges,
Thank you so much for your heartfelt and wonderful review!
We’re truly grateful for your continued trust in Sapphire Softech. It means so much to know that our technicians have consistently provided you with reliable solutions while treating you with the care and respect you deserve. Your kind words and recommendation are incredibly encouraging to our entire team.
We’re always here to support you whenever you need us, 24/7, 365 days a year. Thank you for allowing us to be there for you!
Sapphire Softech Solutions.
Customer Service Team.
I had a printer problem
I had a printer problem - canon troubleshooter hooked me up with these crooks - hate to admit that after a year they contacted me and tricked me into lifetime service - today they called to scan again and found more very serious problems - I got smarter since last time and caught him in a lie - I don't know what he was going ato steal this time - hope he didn't get it
8 de abril de 2026
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Mr Lund,
Thank you for bringing this concern to our attention. We’re genuinely sorry to hear about your experience and understand why receiving an unexpected call of this nature would be concerning.
As a valued customer, your trust is extremely important to us. Based on the details shared, we would like to investigate whether the call you received was actually from Sapphire Softech Solutions or from someone impersonating our company.
Please share the caller’s phone number, date and approximate time of the call, and any other details you may have. This will help us verify the interaction and take appropriate action.
For your security, please do not provide remote access, passwords, OTPs, banking information, or other sensitive details to any caller unless you have independently verified their identity.
Your safety, privacy, and trust matter greatly to us. We sincerely regret the concern this situation has caused and want to reassure you that we are committed to looking into this with the seriousness it deserves.
Sapphire Softech Solutions
Customer Service Team
Bought a Canon Megatank and had trouble…
Bought a Canon Megatank and had trouble connecting to wi-fi. Called Canon Support and somehow wound up with Saphire Software Solutions. (Still trying to track that process down).
He said he needed access, (big mistake), found malware and stopped print spoolers, and after two hours the printer was connected. When he logged off, all my wi-fi connections were lost and took me two days to fix. He also uninstalled my Bitdefender, even though he said it wasn't in conflict with theirs. Now they want $100 USD for the "fix". Beware of this company and do not give them access.
27 de dezembro de 2025
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Mr Burry,
Thank you for bringing this matter to our attention. We sincerely regret any inconvenience or concern caused to you.
We have carefully reviewed our records, including the available service and payment-related information, and would like to clarify that there is no record from our side of any request or instruction asking you to make a payment for resolving the reported issue.
We fully understand your concern and take such complaints seriously. If you were advised by anyone representing themselves as our company representative to make a payment, we request you to kindly share any relevant details, such as the person’s name, communication, payment request, receipt, or transaction details. This will help us investigate the matter thoroughly and take appropriate action, if required.
Sapphire Softech Solutions has been into business for more than 10 years & there are many companies impersonating us, therefore we would urge you to share whatever information you may have for us to investigate.
Please be assured that we value your relationship with us and remain committed to resolving genuine service concerns fairly and transparently.
We appreciate your cooperation and look forward to receiving any additional information that may help us investigate the matter further.
Warm regards,
Sapphire Softech Solutions
Customer Service Team
Disappointed in HP
We went to HP for help in installing a printer. After 45 minutes without much luck, the very nice support person said we would have to go to Microsoft support to fix some problems. We were then, for some reason, connected to Software Solutions. Again, a very nice man, but the bottom line: we needed to pay $399 for a year or $799 for three years to get rid of all the malware which we had not been aware of, and had never given us a problem in the past. After reading about the reported scams with this company while we were on the call, we immediately halted the process and transaction. Hoping now that they haven’t screwed up our computer. Extremely disappointed that HP connected us to Sapphire Software.
17 de novembro de 2025
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Mr Cabell,
Thank you for bringing this matter to our attention. We sincerely regret the concern and frustration caused by this experience.
We have reviewed our available records and would like to clarify that we have no record of Sapphire Softech Solutions requesting payment of $399 or $799 for malware removal or the issue described.
Sapphire Softech Solutions has been in business for more than a decade, and unfortunately, legitimate companies can sometimes be impersonated by unauthorized third parties. We take such concerns very seriously.
If you have any details regarding the person you spoke with, including their name, contact information, payment request, screenshots, or other communication, please share them with us so we can investigate thoroughly and take appropriate action if required.
Customer trust, security, and transparency are extremely important to us. We sincerely appreciate you bringing this to our attention and would welcome the opportunity to review the matter further.
Sapphire Softech Solutions
Customer Service Team
Resposta da Sapphire Softech Solutions
Dear Mr Harper,
Thank you for your kind words and for choosing Sapphire Softech Solutions. We’re delighted to know that you had a positive experience with our service.
Our team is available 24×7, 365 days a year to assist our customers whenever support is needed. Your trust and satisfaction mean a great deal to us, and we look forward to serving you again.
Warm regards,
Sapphire Softech Solutions
total scam company that people need to avoid
total scam company that somehow trap people from HP printer link. Bad services and bad attitude.
31 de julho de 2025
Opinião espontânea
Resposta da Sapphire Softech Solutions
Thank you for sharing your feedback. We are a customer-centric organization with more than a decade of experience, and we take concerns about our service very seriously.
We would like to investigate what happened. Please share the representative’s name, your phone number, date of interaction, and details of the issue. This will help us verify the matter thoroughly and, if the concern is found to be genuine, appropriate corrective action will be taken.
We value our customers’ trust and remain committed to providing professional, transparent, and customer-focused support.
Sapphire Softech Solutions
Customer Service Team
I don't like other people running mycomputer
Some one else was on my computer when I was doing
some thing on it.It would be alright if I knew they were
going to be there,but when they are on there with out permission that's not alright and with norton I didnt have that problem.
1 de outubro de 2024
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Rickw,
Thank you for sharing your concern. We completely understand that having someone access your computer without your knowledge can be unsettling.
Today, instead of visiting a store for every service requirement, many customers prefer online support. In situations where a customer is unable to follow troubleshooting instructions over the phone, remote access may sometimes be required to diagnose and resolve the issue. Such access should always be taken with the customer’s knowledge and consent.
At Sapphire, customer trust and data security are extremely important to us. All customer interactions are recorded for quality and accountability, customer information is kept safe and confidential, and any changes to a customer’s computer are made only after receiving explicit confirmation from the customer.
We would be happy to review your specific interaction if you share your service details with us.
Sapphire Softech Solutions
Customer Service Team
Scam company
Scam company - do not trust.
My father sought help with a printer problem, they accessed his computer installing any desk to advise he had 39,000 viruses (impossible as he had full virus protection), attempted to charge him £450 to fix a phantom problem they created. Had to get his computer rebuilt to remove the software he installed. Cancelled the payment with the bank, they’re now trying to obtain a payment of £50 for a printer they had delivered direct from Amazon that he never requested. Have reported them to national fraud agency via met police with all correspondence received. DO NOT USE THIS COMPANY!
24 de maio de 2024
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Mr.Johntom
Thank you for sharing your concern. We completely understand why such an experience would be unsettling, and we take allegations of this nature very seriously.
We would also like to clarify the point regarding us being a SCAM company. If we were operating a scam, why would we request payment from a customer for a printer only after the printer had been delivered. A printer is a tangible product with an associated cost, and its delivery creates a clear transaction trail. We believe it is important to review the complete facts and transaction details before reaching such a conclusion.
Please share the customer’s name, contact number, date of interaction, and relevant service/payment details with us so that we can investigate the matter thoroughly and take appropriate action if any genuine lapse is identified.
Sapphire Softech Solutions
Customer Service Team
According to Saphire Solutions
According to Saphire Solutions, in order to cancel this contract; I am required to write the following detailed instructions in order to cancel my contract.
I regret to inform you that I am happy to cancel my contract with Saphire Solutions and be screwed by Saphire Solutions for additional charges of $ 99.00 for a 2nd "incident for adding a 2nd device which the contract states service for up to 6 devices. In order to receive a refund on this contract, again I reluctantly agree to have Saphire Solutions hold back a total of $ 199.00 USD from the initial charges I paid on credit card ending in # 3987 and the refund be processed back to that card immediately. My customer ID
4 de dezembro de 2023
Opinião espontânea
Scammer Reported For Fraud
Scammer Reported For Fraud
Scammed by 82 year old grandad out of £400.00 - after installing ransomware, taking over computer and over a call charging him £400 to remove the virus they put there in the first place.
Ashish seems to love scamming the elderly looking at other reviews and comments across the web.
Luckily, companies house lists his information and address so it's been simple to share with the relevant authorities so that he can be investigated for his scam which seems to often target the elderly and technologically naive.
Whatever you do - AVOID CALLING THE NUMBER on the ransomware and letting this crook fleece you.
Interesting that the only positive review here is from the business owner himself for his sideline business ...
13 de julho de 2023
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Customer ,
Thank you for taking the time to share your feedback. As a customer-focused organization with over a decade of experience, we take every customer concern seriously and are committed to addressing it appropriately.
We would appreciate the opportunity to review this matter in detail. Please share the representative’s name, your contact number, the date of the interaction, and any relevant details regarding the issue. This information will allow us to investigate thoroughly and take appropriate corrective action wherever necessary.
Your trust is extremely important to us, and we remain committed to delivering professional, transparent, and respectful service to every customer.
Sapphire Softech Solutions
Customer Service Team
Hang up on these crooks
This company scammed my mother who is 80 out of £600. All she wanted was to connect her Envy HP printer to her computer and as I was away she thought she would call their support line. They (she thinks it was them) got Saphire to call from
India and before long sold her a “lifetime support package and firewall”. At one point she checked at Companies House they were a legitimate company in the uk. They are but have negative assets and one employee. She gave them access to her Mac. We strongly suspect malware has been installed. She has cancelled her bank card, changed her Apple ID and is now going to need to get her computer disinfected. Avoid these crooks like the plague. Needless to say no cooling off period was given under the distance selling regulations.
25 de junho de 2023
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Mr.Crudgington,
We are deeply concerned and genuinely sorry to read about your mother’s experience. We fully understand how distressing this situation must be, particularly when an elderly customer is seeking help with something as straightforward as connecting a printer.
We take allegations of this nature extremely seriously. We did request additional information from you, including details that would help us locate and verify the relevant customer account and investigate the matter properly. Unfortunately, the requested information was not provided, which has prevented us from identifying the account or establishing whether the individuals involved were actually representatives of Sapphire Softech Solutions.
We would sincerely like the opportunity to investigate this matter rather than leave your concerns unanswered. If you can provide the requested account or interaction details through a secure channel, our team can review the matter thoroughly.
We are especially concerned by your statement that your mother may have granted remote access to her computer. For her protection, we strongly recommend having the device professionally checked and securing any potentially affected accounts and payment information.
We value the trust our customers place in us and would never want anyone to feel that their trust or vulnerability has been taken advantage of. We remain committed to addressing legitimate concerns responsibly and transparently.
Sapphire Softech Solutions
Customer Service Team
Something is not right
This company is very fishy, to say the least. All of them are George, Fred, Jim etc and ALL speak with thick Indian accent. Really strange
19 de maio de 2023
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Ms.Batina
Thank you for sharing your feedback. We understand that certain aspects of your interaction may have seemed unusual, and we would like to clarify a couple of points.
Having an Indian accent should not be a basis for questioning the legitimacy or professionalism of a service. India is globally recognized for its strong technology and IT expertise, and our team members work in this industry with the aim of providing professional customer support.
In some customer-facing interactions, representatives may use an alias or an easier-to-pronounce name to make communication simpler and more comfortable for customers, particularly those who may find unfamiliar names difficult to pronounce. This does not change the identity of the representative or the nature of the service being provided.
We value transparency and customer trust. If you believe there was something specific about your interaction that was inappropriate or concerning, please share the relevant details with us so we can review it properly.
Sapphire Softech Solutions
Customer Service Team
Do Not allow this company access to…
Reply to Sapphire: your long statement is not factual.
In 2022, when this happened to me and I required professional technical assistance, you most certainly were contacted a d had details. If you choose to disagree after almost 4 years, there is nothing I can do.
I stand by my review and swear it is the truth of my experience.
Edit: Sapphire requested that Trust Pilot contact me for further info. There isn't much more to add. This company ignored my requests for assistance at that time. I stand by what I wrote in review. It is all the truth. I needed professional technical assistance to rid my system of their malware. Professional told me this company is known. This company is blocked from contacting me and from accessing my computer. I paid for removal of Sapphire. Blythe Daly
...........................................
Do Not allow this company access to your computer system. I have just gone through a long process whereby I needed expert help (local) to remove Sapphire's malware and access to my laptop.
I also needed a new Visa card. In the end, we settled and they say a refund is coming.
I was advised by computer expert to avoid this company.
4 de outubro de 2022
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Mr. Daly,
Thank you for your follow-up and for sharing your concerns. We recognize the seriousness of the issues described and understand why you would want them addressed.
We would like to clarify that, in an effort to investigate your concerns fairly, we requested additional information from you to verify the customer details and identify the relevant account and service records. Unfortunately, the requested information was not provided. After reviewing the information available to us, we have been unable to locate any customer or service record that corresponds to the circumstances described in this review.
We are therefore unable to substantiate that the individuals or activity referenced in the review were associated with Sapphire Softech Solutions. We certainly do not wish to dismiss your experience, but without verifiable account or transaction information, it would be inappropriate for us to attribute these allegations to our organization.
If you believe the service was provided by Sapphire Softech Solutions, we remain fully willing to investigate and would welcome the relevant documentation, such as an invoice, payment receipt, caller’s telephone number, email correspondence, or other identifying information. This would allow us to conduct a proper review and provide a clear and factual response.
We take customer security, privacy, and trust extremely seriously. Our priority is to ensure that concerns are addressed based on verifiable information, while also protecting the integrity of our customers and our organization.
Sapphire Softech Solutions
Customer Service Team
Recommended
Happened to be referred by a friend who uses them for everything IT related. Really happy with their consistent support, available even at odd hours, which work well for me.
Recommended
3 de setembro de 2021
Opinião espontânea
Resposta da Sapphire Softech Solutions
Dear Customer,
Thank you so much for your wonderful feedback and recommendation! We’re truly grateful that your friend introduced you to us and delighted to know that our consistent support has met your expectations.
We understand that technical issues don’t always happen during regular business hours, which is why our team is available 24/7, 365 days a year to assist whenever you need us.
Your trust and recommendation mean a great deal to our entire team.
Thank you for choosing us for your IT needs!
Sapphire Softech Solutions.
Customer Service Team.
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