Yesterday we visited Scrivens in St Ives, Cambridgeshire, for a check up post cataract surgery and to purchase appropriate spectacles. The technician Charlotte was patient, friendly and knowledgeable... Ver mais

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Leia as opiniões dos outros
I have been using Scrivens for years and the treatment I have received has been excellent every time, I am not forced into making any decisions they are very support and offer advice about selection... Ver mais
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First time I have used Scrivens (Bridport branch) and very pleased with the accuracy of their eye tests and no attempt to oversell. Also pleased that they were willing to just make new lenses to fi... Ver mais
A empresa respondeu
Lovely branch and really lovely optician. Very patient and happy to answer all eye health questions. No pushy sales tactics, very relaxed with everything you need from an optician. I highly recomme... Ver mais
A empresa respondeu
Informações sobre a empresa
- Oculista
- Fornecedor de lentes de contacto
- Grossista de óculos
- Loja de aparelhos auditivos
- Optometrista
- Loja de óculos de sol
Sobre Scrivens Opticians & Hearing Care
Escrito pela empresa
At Scrivens Opticians & Hearing Care, we believe that looking after your sight and hearing should be simple, reassuring, and personal. Founded in 1938, we are proud to be a family-run British business that has grown to become one of the UK’s most trusted names in optical and hearing care. With over 160 branches nationwide, our mission has always been the same - to help every customer see and hear life at its very best.
We offer a complete range of professional services, including comprehensive eye examinations, advanced retinal imaging, contact lens fittings, and free hearing checks carried out by qualified experts. Our friendly teams take the time to understand your individual needs, ensuring every visit is comfortable, informative, and tailored to you.
Explore our stylish range of designer glasses and sunglasses, along with high-quality contact lenses and digital hearing aids featuring the latest technology for clear, natural sound. Whether you’re updating your eyewear, booking your next eye test, or exploring hearing solutions, you’ll always find expert advice and a warm welcome at Scrivens.
As a long-established provider of NHS eye and hearing services, we are proud to make exceptional care accessible to everyone. Every product and service we offer is designed to enhance your comfort, confidence, and quality of life.
At Scrivens, your sight and hearing are in safe hands - because caring for you is at the heart of everything we do.
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Optical and hearing services
Escrito pela empresa
- Optical services
- Eye tests, NHS eyecare services, private eye examinations, contact lenses, over 60s eyecare, Free kids eyecare, OCT in selected branches.
- Hearing services
- Free hearing tests, free NHS hearing aids for over 19s, digital hearing aids, hearing screening, hearing aid batteries, mould retubing, hearing aid servicing, ear wax removal in selected branches.
Informações de contacto
60 Islington Row Middleway, Edgbaston, B15 1PH, Birmingham, Reino Unido
- 0800 626 427
- customercare@scrivens.com
- www.scrivens.com

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Respondeu a 92% das suas opiniões negativas
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Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, the whole experience was pleasant and reassuring. A nice clean and bright reception area.

Resposta da Scrivens Opticians & Hearing Care
A very pleasant and informative eye test.
I had a young man doing my eye test who was pleasant and cheerful and explained things very clearly.
The ladies in the Bridport Branch are also friendly, very patient and helpful.
Elizabeth Findlay

Resposta da Scrivens Opticians & Hearing Care
Professional eye test, well explained
Used them for an eye test after they were very helpful in finding me somewhere local who could supply glasses the same day at a weekend.
Eye test was professional and well explained.

Resposta da Scrivens Opticians & Hearing Care
Because they really do listen and take…
Because they really do listen and take there time for customers.

Resposta da Scrivens Opticians & Hearing Care
Myself and my mum had a great…
Myself and my mum had a great experience in our local branch.
From the minute we walked through the door we were greeted with a smile.
The lady who did our eye examinations was so lovely and very thorough.
When it came to choosing glasses I took a long time, but not once did I feel rushed to choose and the staff were very honest when I asked their opinions on the glasses I tried on. Our glasses arrived within a week and we are very happy with them.
Thank you Dorchester branch :)

Resposta da Scrivens Opticians & Hearing Care
Never again
Had an appointment this morning, at Ringwood. They had double booked it, but did not bother to inform me before I left home, neither did they inform me when I arrived to see the audiologist.
They expected me to sit and wait for 2 hours, or book another appointment. Appalling service with poor excuses and only told me the truth after I got angry after waiting 30 minutes and watched another patient go in before me,
Specsavers here I come.

Resposta da Scrivens Opticians & Hearing Care
Lovely branch, great service. Wolverhampton Branch
Lovely branch and really lovely optician. Very patient and happy to answer all eye health questions. No pushy sales tactics, very relaxed with everything you need from an optician. I highly recommend but don't want everyone going there and making it as rushed as every other high street services.

Resposta da Scrivens Opticians & Hearing Care
Easy appointment with own prescription…
Easy appointment with own prescription to choose new glasses. Very efficient and friendly lady (Assistant Manager I think ) patient and helpful. Received glasses within 2 weeks and again had a great service on collection albeit had to wait whilst finishing with another customer which is fine. Will be back next year

Resposta da Scrivens Opticians & Hearing Care
Very helpful
Very helpful, honest, great service from staff, Amanda in front of shop and optician.
I would recommend Scrivens.

Resposta da Scrivens Opticians & Hearing Care
Staff at Lea Village branch lovely
Staff at Lea Village branch lovely, dissatisfied with glasses on arrival as decoration on arm was missing, unacceptable on glasses costing nearly £800

Resposta da Scrivens Opticians & Hearing Care

Resposta da Scrivens Opticians & Hearing Care
Excellent experience both for glasses…
Excellent experience both for glasses and contact lenses. Delighted with my new glasses and as always all members of staff extremely friendly and helpful and professional.

Resposta da Scrivens Opticians & Hearing Care
Great at the Walthamstow branch
Great staff at the Walthamstow branch.
Referred me for glaucoma checks swiftly as needed; also helped me pick my new glasses frames. Then when there was an issue with one of the pairs of glasses I had ordered they sorted it out quickly, and then refunded the difference between what I’d ordered and what I got without me asking.
I appreciate the time taken and the friendly and professional approach from all staff on the shop floor.

Resposta da Scrivens Opticians & Hearing Care
They look after me for not just my eyes…
They look after me for not just my eyes but my hearing as well. Have identified on the last two eye tests that I had developed cataracts. The first one was done two and a half years ago. The other was only mildly affect my vision and could be left. This eye test the other now needs doing. Both appointments were arranged by the optician. I’m very pleased with their care and approach to clients answer all the questions I have. Couldn’t ask for more if I wanted.

Resposta da Scrivens Opticians & Hearing Care
Review of Chigwell branch
I was seen by David Hunter at your Chigwell branch Immediately I arrived at 9:02 AM. As far as I can tell he carried out a very thorough eye test and asked pertinent questions about my eyes and general health. He concluded that the changes in my vision from my current prescription were not sufficient to warrant new spectacles and invited me to come back for another test in a year's time unless I had problems in the meantime. I could not have been dealt with better anywhere!

Resposta da Scrivens Opticians & Hearing Care
The staff at the Cheadle shop are…
The staff at the Cheadle shop are always lovely band helpful what ever you need

Resposta da Scrivens Opticians & Hearing Care
Smooth process from start to finish
Easy to make a near-date appointment. All good joined up sharing of data between opthalmist and the glasses team. My thanks to them for checking I had all my usual features ie varifocal, tints, narrow sides for my hearing aids etc. They fit nicely and I'm delighted with them

Resposta da Scrivens Opticians & Hearing Care
Service was awesome staff very helpful…
Service was awesome staff very helpful only issue I thought was I purchased was overpriced and took to long to receive once I ordered them
Brilliant for families in particular with someone with SEN
My family and I go to the branch in Harwich. For us its very important for us to go to a local branch as .y son is visually impaired as well as being autistic and having ADHD. We've been using this branch since he was about 2 and they have always been so helpful, going above and beyond. One time when he was about 5 he decided to lay on the floor and to make sure his glasses were correct the optician just laid down with him to check. I always tell people we use them because when his glasses need repairing or replacing, not if but when, they are so easy to get to. The reception staff are probably some of the friendliest people you could want to meet. Always ready with a smile and pleasant greeting.
I honestly couldn't recommend them highly enough.

Resposta da Scrivens Opticians & Hearing Care
Service with a smile!

Resposta da Scrivens Opticians & Hearing Care
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