From beginning to end super smooth and seamless transaction. Product price and service exemplary. Delivered on time and with so much care, rarely seen now adays.

From the showroom sales colleague to the delivery colleagues the process has been professional friendly service with regular update from selection to delivery date
On delivery quick friendly and tidy service

Excellent experience from all the staff at the store and the delivery team.
Kept informed regarding delivery times. Really pleased with our new corner suite.

I’m wondering why zero stars don’t exist. Please AVOID, AVOID, AVOID! This company has caused nothing but stress. Too many issues from start to finish, and once they had my money, the customer service was practically non-existent. Save yourself the hassle and go somewhere else.

Purchased a Dark Brown sofa Boxing Day. Arrived 3 month later. Noticed during delivery it looked a pink tone. Certainly not dark brown. Contacted store before delivery men had left. They said nothing they can do. Made to order. So same day went to Sofology and purchased another sofa. - that’s been delivered and no issues.
2 day after SCS had delivered the wrong colour sofa I took a footstool into the store. Put the swatch on top of the footstool. Moved it to various locations in the store and even the lady in store said you can see it’s not the same. Should have dark brown threads instead it’s got white ones. Looks pink ! So contacted SCS & Finance company. They contacted manufacturers - days later got a reply. It’s what we ordered. So numerous emails and phone calls and eventually got told to go to the ombudsman. We have the financial one ! So stuck with a sofa / 2 chairs and 2 footstools around our home until a decision is made. Also underneath it says …made in Vietnam !!! So all this Italian stuff is a gimmick I wouldn’t use them again. Also not had no inspection nothing. Worst company I have ever dealt with. Scs relied on manufacturer when pictures I have that I sent clearly shows white threads instead of dark brown ⛔️⛔️AVOID ⛔️⛔️
So you reply to bad reviews to try and protect yourselves but when customers complain you have no email or contact number. BBC watchdog and trading standards should look into your company and complaints. Anyone thinking of buying from this company go on Facebook. There’s a group about scs complaints Infact there’s a few. Shocking company Our complaint is with the financial ombudsman
A change of name doesn’t change how bad this company is run or get you away from the bad reputation you have. As I’ve said before ⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️⛔️AVOID AT ALL COSTS ⛔️⛔️⛔️⛔️
We ordered the same colour as the instore swatch - DARK BROWN
Delivered - a pink tone sofa - white threads instead of dark brown giving the sofa set a different colour tone.

I am very disappointed with the quality of this sofa and honestly feel like I’ve been conned. The workmanship is poor, and the sofa creaks whenever it’s used, which is unacceptable for something that should be built to last.

After doing a lot of research, I’ve found many other customers making similar complaints. It appears the sofas in the showroom have a different filling to the ones that are delivered. The showroom model felt much more comfortable and supportive than the one I received. It also seems that the exact sofa displayed is regularly changed, so you never get to compare your delivered sofa with the one you originally tried.

Overall, this has been a very disappointing experience, and I would not recommend purchasing based solely on the showroom display.

All was delivered on time by two very pleasant men and all done in 20 minutes .

I spent hours choosing the right furniture, visiting two separate SCS stores before making my decision.

The Bolton sofa in the showroom was extremely comfortable, but the furniture I received was nothing like the display model. It feels completely different, with cushions that don’t seem to have the same quality or level of support as those I tried in store.

Another issue is the fabric. It wrinkles almost immediately after sitting on it, whereas the showroom sofa didn’t do this at all.

I contacted Poltronesofà to raise my concerns, but they refused to acknowledge my rights under the Consumer Rights Act. Their response was simply that there were no manufacturing faults and that I had received exactly what I ordered. Under UK consumer law, goods should be of satisfactory quality, fit for purpose, and match their description or any model or sample shown before purchase.

Overall, I am extremely disappointed with both the product and the customer service.

Before buying from this company, I would recommend checking out the “SCS Sofa and Furniture Complaints” Facebook page to read about other customers’ experiences.

Let me look round without bothering me , when I asked about things the staff where very knowledgeable.

Honestly, one of the worst companies I’ve dealt with. I spent a lot of money on a sofa, but they delivered the wrong colour and material. At first, they denied it was their mistake, but after investigating, they admitted they were at fault and promised a replacement. They later refused, claiming the paperwork had been signed, even though we were never told the sofa would be different from what we ordered.

I’ve made several complaints and asked for either a replacement or a refund, but both have been refused. I bought my sofa from the Bolton branch, and the management was extremely poor. The manager was rude, dismissive, and unwilling to listen to our concerns or try to resolve the issue professionally. Instead of helping, we felt like our concerns were being brushed aside throughout the entire process. Based on my experience, I wouldn’t recommend this company.

Delivery guys pulled their faces when I asked them to move my old sofa, but did it in the end.

Warm welcome left to look around and given plenty of advise when asked for it . And good advise on sofas we never thought to ask .returned week later and purchased 3 and 1 seater sofa

Really disappointed with the product and customer service in this place. We have received the wrong color very unhappy with the service, it is apparently our fault. How are we meant to know your code as a colour isn’t stated.
The sales lady put the wrong colour and now this won’t be rectified.

Such awful service they don’t care what they order as long as they get they are quids in. Very very angry at scs or poltrona sofas. They can stick there sorry right back up their backsides.

My living room doesn’t match! Unhappy with colour! Unhappy with the service. Steer right away from this store.

We waited 16 weeks for our suite to arrive. When it was delivered, everything looked fine and there were no issues at all. But after a week or two, we started to notice that the cushion on the recliner didn’t seem right. We thought it might just need time to settle, but it never did.

After having the suite for only four weeks, I contacted the company through their online form to let them know about the problem and asked for someone to come and have a look. Instead, I got an email saying they couldn’t find a fault with the suite. I’m not sure how they came to that conclusion when no one had even been out to inspect it.

What made it even more frustrating was that they said the problem was because the suite hadn’t been cared for properly according to their care guide. We’ve only had it for four weeks, so I honestly don’t know how they can say that.

This definitely isn’t over. If this is how they treat customers who’ve only just bought their furniture, it doesn’t say much about their customer service. I certainly won’t be buying from them again, and I’ll be making sure other people know about my experience too.

From walking into the store at Middlebrook Bolton I was given a warm welcome by Mandy.
I explained what I didn't want and she guided me through the range and took me to see a selection of sofas. I wasn't rushed even though it was very close to 8pm.
I had made my choice but wanted to go back the day after with my husband.
After a few minutes Mandy appeared and offered coffee while hubby & me checked out the different swatches.
Everything eent like clockwork.
Thank you Mandy @ Middlebrook Bolton. X

I have never in my life dealt with a manager who was as rude and unprofessional as this one. I called a few days ago to discuss my concerns, and the way she spoke to me was completely unacceptable. She had a serious attitude problem and made me feel as though my concerns were an inconvenience.

As a paying customer, I expect to be treated with respect, but that was certainly not the case. The manager really needs to improve the way she speaks to customers because no one should be spoken to in that manner.

I also purchased a discounted showroom sofa and was told that my new sofa would be delivered and my old one taken away. It was only after the purchase that I found out there was an additional charge for removing my old sofa. This was never explained to me beforehand.

I’m also left unsure whether my discounted showroom sofa comes with a one-year warranty because I haven’t been given clear information. Overall, I’m extremely disappointed with the customer service and the way my concerns have been handled.

Great products, very competitive pricing, excellent (no pressure/hassle) sales personnel.

Sales person Ryan was excellent so helpful and a really wonderful person attention to detail was second to non a fantastic asset to your organisation

Communication from purchasing sofas to the actual delivery was very professional and informative. Arrived on time and quickly got to work getting them installed.