Delivery at pre-notified time and by smartly dressed, courteous ,friendly operatives

Greeted by James from Newport, told us about the store and where to find everything. Was not a pushy sales person. He was very knowledgeable about the sofa's and fabric also the combination's we could have. explained everything to us and also listened to what we had to say. Excellent sales person very polite with a lovely sense of humour.

Excellent experience, bought at a very fair price, delivered when they said they would, delivery drivers were courteous/helpful and the product itself is top quality while looking fabulous and feels luxurious.
Extremely happy.

I rarely leave reviews but I felt our experience is important to share.

The sofa itself is really nice and the finance plan was very good. Free delivery was a bonus too, so overall we’re happy with the actual product. However, the delivery experience let the whole thing down. When the drivers arrived, they were borderline rude and clearly frustrated that one corner section wouldn’t go through our standard UK door frame — which shouldn’t be difficult access at all. They told us this “happens all the time” and advised us to call the store to arrange a carpenter to cut part of the sofa to get it in. We were being quoted around £200 for a service that turned out to be completely unnecessary. While I was on the phone to the shop (who were lovely and very helpful), the drivers got short with both the staff member and with us, especially when asked to leave the sofa in our garage instead of taking it back to the distribution centre. After they left, my partner and I managed to get the sofa inside ourselves after taking the front door off.

As general feedback: corner sofas really should be designed to fit through a standard UK door frame. As it stands, it feels like many customers could end up being pushed toward paying £200 for something that shouldn’t be needed.Product good, store staff good — but the delivery service definitely needs improvement.

Good communication, arrived on time. Pleased with company

Customer service was good. Paul was helpful

Delivered in the time stayed
Delivered by competent personel
Thank you

We received a very warm welcome from a lady called Toni, and superb service from her too.

Came before time stated early so could go out and not wast the rest of day very professional at putting chairs together

Excellent customer service. Nothing was too much trouble. Sophie went above and beyond helping us.

Service and advice in store was excellent, delivered within time frame and delivery service itself was also excellent

Very helpful and professional. Called to say they would be earlier. Weather was very hot for them, but they were still smiling

Although the delivery period was around 16 weeks, we were told this when we bought the furniture, so the delivery was on time. We were kept informed of the delivery date and time and the delivery team were actually early on the day which suited us. They were very polite, professional, careful and tidy. We’re very pleased. The furniture looks lovely.

Two nice guy’s carried the chair to the bedroom for me

Such a pleasant and welcoming store with great staff

Helpful sales assistant, friendly approach