My visit to your showroom was a truly rewarding experience. From the moment that I walked into the shop I was greeted by the friendly staff without being pressured into a hasty purchase. I was allowed... Ver mais
Localização
Alterar localizaçãoRansomes Euro Park, Central Avenue, IP3 9SN Ipswich, Suffolk,, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
When I entered store I was warmly welcomed and asked if I needed help. I replied that I didn’t need anything immediately, was only looking for ideas as I had no idea what I wanted. The assistant then... Ver mais
Good communication prior to delivery giving date. Text received on the day giving a timeslot followed by a call from the crew saying they were on their way. On arrival good survey of route and d... Ver mais
Our new sofa purchase was made very easy with the help of knowledgable & professional service from Simon at Ipswich branch. Nothing was too much trouble for him, no pressure tactics, provided plenty... Ver mais
Informações sobre a empresa
Sobre poltronesofà - Ipswich
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contacto
Ransomes Euro Park, Central Avenue, IP3 9SN, Ipswich, Suffolk,, Reino Unido
- 01473 275100
4,5
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
terrible communication
purchased a new sofa on 29th October at Ipswich.
Was promised an email confirmation in 10 - 15 minutes.
After 2 days, email still not arrived, so I spoke to your customer services department, they said they would re send it and put a copy in the post. Nothing arrived either via email or post.
Went back to the store 1st November, spoke to assistant manager who promised me he would look into it personally and send me an email confirmation by the end of the weekend, 3rd November.
Nothing arrived.
I went back to the store on 10th November, by this time, very disappointed, and spoke to the manager, who then printed me a copy of my order.
The only communication I have had is this request for a review. I am awaiting my new sofa with a certain intrepidation....
29 de outubro de 2024
Resposta da poltronesofà - Ipswich
Good Morning Jenny,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry that you did not receive your order documents from us. At the time of your order we were updating our systems and apologise that this has not arrived with you.
I have requested for a copy of this and will have it emailed over as soon as possible
At the moment your order is estimated to arrive with us around 17/01/25 so once ready for delivery we will contact you to advise further.
Many thanks
Lynsey - ScS Social Media Team
Friendly helpful
Friendly helpful. Let you look around when I said I was just looking, once I decided on what I waned they were helpful
3 de dezembro de 2024
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
You were very good
30 de novembro de 2024
have spoken to your customer service…
have spoken to your customer service team 3 times about my email order the deposit was I paid was 10pounds less was told the shop would contact me but nothing
26 de novembro de 2024
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The sales guy was very knowledgeable …
The sales guy was very knowledgeable about the sofas very helpfull and fave me time to decide what sofa I wanred
3 de dezembro de 2024
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Customer service in store was excellent…
Customer service in store was excellent but we have still not received email confirmation of our sofa order, despite querying this in store and being told the ‘systems are being changed over’, we still have no confirmation
26 de novembro de 2024
Resposta da poltronesofà - Ipswich
Good Afternoon Kai,
I hope you are well and thank you for your review.
I am very sorry to see you are still waiting for your order confirmation to be sent. I will pop an email over to our IT team for this to be generated and sent to you.
If you have any further questions or need any additional help please contact us on 0191 731 3300 or email socialmedia@scs.co.uk and we will be happy to help.
Kind Regards
Tegan
Customer Experience | ScS
Great experience
Great experience - couldn’t fault the sales staff or delivery staff
30 de novembro de 2024
Opinião espontânea
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Everything was made very easy
Everything was made very easy, from purchasing to delivery.
Delivery guys were in and out in 2 minutes and very friendly and helpful
30 de novembro de 2024
Opinião espontânea
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great Service and information
After looking at a few settees in various stores, we went into ScS, and after asking what we wanted and needed, Simon assisted us with our new buy of a 3seater G-Plan and a G-Plan chair. Very Happy with our choice. Delivered and put together this morning by Gavin (Man with a Van). All in all Very happy with the service by both gentlemen.
11 de novembro de 2024
Opinião espontânea
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Extremely helpful!
Simon and Chris were extremely helpful with putting the couch in my house! They even placed protective material on the floor to prevent any damage to our carpet. They also removed all packaging too! I’m very pleased with the delivery and couch itself!!
11 de outubro de 2024
Opinião espontânea
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Charlie and Chris
Quick installation, mess free, and lovely lads
9 de outubro de 2024
Opinião espontânea
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellant customer service …
A fantastic service by Bailey and his manager Simon we only went in to browes and came out with 4 chairs which were in the sale, excellant condition and and a very good make .Bailey went the extra mile , both sellers are a credit to your company
8 de outubro de 2024
Opinião espontânea
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Ten out of ten for excellent service
We were very impressed with the service we received from Bailey at the Ipswich store today. He was polite, friendly and extremely helpful without being pushy. As testament to this, we purchased a sofa there and then.
4 de outubro de 2024
Opinião espontânea
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from start to finish
Great service from start to finish. From Bailey who helped us with the sale and Alex and Paul the delivery crew who were professional, on time and lightning fast. Great 2 seater and 3 seater :)
2 de outubro de 2024
Opinião espontânea
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Super service
Super service, really good crew and super helpful.
2 de outubro de 2024
Opinião espontânea
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Chris and Charlie- Very quick and…
Chris and Charlie- Very quick and efficient delivery
27 de setembro de 2024
Opinião espontânea
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service from Simon!
Went today to buy our new sofa, had a great experience, friendly staff and the manager, Simon was fantastic.
He helped us choose a sofa that fit in our very awkward living room (I am also very picky and was looking for something in particular) wasn't pushy and was great with our kids. Excellent customer service, he certainly did the store proud! (please pass this onto him)
21 de setembro de 2024
Opinião espontânea
Resposta da poltronesofà - Ipswich
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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