poltronesofà - Junction 9 Opiniões 

2131
TrustScore: 4.5 em 5

4,6

2 Gallagher Retail Park, Axletree Way, WS10 9QY Wednesbury, Staffordshire,, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Pleasent expreince from purchasing to delivery. Sales people were infomative and easy to deal with, answered all queries. Delivery team were caring and efficient. Only downside is they do not offer r... Ver mais

Classificada 4 em 5 estrelas

Sofas arrived on the date provided but delivery time kept changing on the day, so ended up staying in all day as they arrived at 6.30 pm instead of the 3pm quoted at first, the delivery men were lovel... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

I didn't like that i was not told about the insurance and follow up health check was charged for (£350) which is a large amount of money by anybodies standards. As it happens i would not have purcha... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We visited the Wednesbury store last Saturday (24th July) and received brilliant support and service from a lovely member of staff named Julie. She helped measure up a variety of sofas as we consider... Ver mais


Informações sobre a empresa

  1. Loja de móveis

Sobre poltronesofà - Junction 9

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contacto

  • 2 Gallagher Retail Park, Axletree Way, WS10 9QY, Wednesbury, Staffordshire,, Reino Unido

  • 0121 506 1760

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

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1 estrela

Pede aos clientes que escrevam opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(2131)

16 963 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great experience

Great experience. Very happy with the service and honest advice given by Slack (Suki) and Brendan when deciding on our sofas. Definitely recommend 10/10

1 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience choosing a sofa

Julie was very helpful and polite when helping choosing a new sofa. She was very knowledgeable and could answer all my questions. Julie made us feel like we was not pressured and gave us time to consider our optiins.

1 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Delivery was good.

Delivery was good.
The 2 sofa’s are out of line due to the batch numbers not being matched to each other. I have sent enquiry to Customer Service with photo’s, but no response yet.

31 de maio de 2026
logótipo da poltronesofà - Junction 9

Resposta da poltronesofà - Junction 9

Good Afternoon,

Thank you for your 3* review.

Looking over your account i can see you raised a online contact form into ourselves which i can confirm has been picked up and now raised on your account in regards to the furniture being out of alignment which contact would be made to you very shortly to arrange a appointment date. In regards to your review regarding batch labels, Batch labels refer to the colour/material which if you are having concerns with the colour/material please feel free to raise a new form to report this.

Many Thanks
Poltronesofa
Social Media Team

Classificada 5 em 5 estrelas

Fantastic Service

We were greeted at the door by the lovely welcoming Brendan, who asked us a few questions to establish what exactly we were looking for.
He gave us a guide of where to look checking back that we were okay and supplying us and our six year old Granddaughter with chilled water.
He was always available to answer any questions we had.
When we had made our decision he helped us select our fabric and we went to his desk to complete the order and his charming colleague supplied us with coffee and showed myself and our granddaughter to the toilet.
When we arrived home we realised that we could actually fit in a larger settee and as Brendan had explained that we has 48 hours to amend our orders we phoned the store and spoke to Jaz who was also lovely, she referred to Brendan and our order was quickly amended.

26 de maio de 2026
Classificada 5 em 5 estrelas

Sofa delivery

Staff crew ,Scott and Marvin were brilliant,they delivered in time stated,communicated throughout with email and text message an phoned to tell me they were on their way .They handled the sofas with care .They were really helpful and gave great advice and what to do best.They put the furniture together ,showed me how the single unit works if needed removing, brilliant,thanks so much .

28 de maio de 2026
Classificada 2 em 5 estrelas

Well as soon as we walked in the sales…

Well as soon as we walked in the sales assistant did not leave us alone to browse we nearly went elsewhere

23 de maio de 2026
logótipo da poltronesofà - Junction 9

Resposta da poltronesofà - Junction 9

Good Morning,

I hope you are well.

Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry to see that you have rated us as 2* on this occasion.

We do expect that the team are friendly, professional and helpful at all times so please accept my apologies if this did come across in a negative manner on your visit. I will ensure that your feedback is received by the team.

Thank you very much for your order with us and we will be in touch when this is ready for delivery.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Classificada 5 em 5 estrelas

Lee was superb

Lee was superb! He went above and beyond to be helpful and find out additional information for me, very knowledgeable about the range on offer along with the many fabrics. Couldn't fault the service at all.

19 de maio de 2026
Classificada 5 em 5 estrelas

The lady that helped us in store let us…

The lady that helped us in store let us know about everything we need to know then whenever we needed ask a question she was there so helpful well spoken polite very helpful without being suffocating i cant remember her name unfortunately other wise i would name her very happy with the service

20 de maio de 2026
Classificada 5 em 5 estrelas

superb customer care

superb customer care, let me say Lee is the best, he have explained us every detail, fabric and delivery.
Superb shop floor, superb employee's. 100% satisfaction.

19 de maio de 2026

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