poltronesofà - Middlesbrough Opiniões 

1612
TrustScore: 4.5 em 5

4,6

Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX Middlesbrough, County Durham,, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

When entering the store which had an amazing smell, we were greeted by Barbara with a lovely smile .She was very friendly, informative, and patient and answered all our queries .

Classificada 5 em 5 estrelas

We were made to feel welcome with no sales pressure. It was explained to us what SCS stocked. As it was very hot, we were each given a bottle of water. The sales person was Connor, very helpful and k... Ver mais

Classificada 5 em 5 estrelas

The lads that delivered the furniture were very friendly and explained every thing there were doing then explained how it all worked thanks poltronesota .professional delivery and on time there t... Ver mais

Classificada 3 em 5 estrelas

Liked Staff in store friendly Choice of fabrics Delivery men good Sofa looks lovely Dislike Was told delivery 10 to 12 weeks At 10 weeks given delivery date week ahead so paid off sofa bala... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de móveis

Sobre poltronesofà - Middlesbrough

Escrito pela empresa

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Escrito pela empresa


Informações de contacto

  • Unit G Cleveland Retail Park, Skippers Lane, TS6 6UX, Middlesbrough, County Durham,, Reino Unido

  • 01642 779150

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
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3 estrelas
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1 estrela

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4,6

Todas as opiniões

(1612)

16 404 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Terrible service

Terrible service. Was told would fit through the door, clearly didn't. Had to pay extra for it to be taken apart 200 quid later . Terrible customer service, made the wrong way round. Wouldn't use this company again.

8 de julho de 2026
logótipo da poltronesofà - Middlesbrough

Resposta da poltronesofà - Middlesbrough

Ciao Lisa,

I hope you are well and thank you for taking your time to leave us a review.

We are sorry to hear that the experience received did not meet your expectations on this occasion.

We understand how frustrating it must have been to encounter issues with the delivery and goods not fitting into your property, particularly with the additional costs involved.

While our team are on hand at point of sale to offer guidance where possible, it is ultimately the customer's responsibility to ensure that purchased furniture will fit into their property and can be manoeuvred safely through all access points before delivery.

We appreciate this can sometimes be difficult, and we're sorry to hear this led to an unexpected dismantling charge. I am sorry if this additional cost was not discussed at point of sale.

As you have advised that your sofa was made the wrong way round if there are issues with your furniture and this does not match your order documentation please do not hesitate to report issues on our online form and our aftercare team can be in touch

https://enquiries.scs.co.uk/

Kind Regards,

Lauren - Poltronesofà at ScS
Social Media Team

Classificada 5 em 5 estrelas

Excellent company.

Excellent company and lots of choice. We were given lots of help by the colleagues and they were very friendly without being pushy. Looking forward to receiving our new furniture in due course.

8 de julho de 2026
Classificada 4 em 5 estrelas

All the staff were really helpful

All the staff were really helpful,
Particularly Connor who did his best to make our order work we are very grateful for his time

4 de julho de 2026
logótipo da poltronesofà - Middlesbrough

Resposta da poltronesofà - Middlesbrough

Good Morning,

Thank you very much for speaking with me this morning.

I really appreciate your time and your feedback.
Again I am sorry that we were unable to make amendments to your order and will ensure that your comments are passed on to the relevant teams, to help us improve moving forward.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Classificada 5 em 5 estrelas

Review from the Broughs

Warm welcome and cool water drink greatly appreciated.
Very knowledgeable staff members.
Helpful in all ways at guiding us to the suitable items
Nothing too much trouble.

27 de junho de 2026
Classificada 5 em 5 estrelas

Great Staff

I'm terrible for remembering names however I came in with my wife a daughter the staff where amazing with my little one and the young lad that looked after us was great we told him we where moving house and he made sure to get us a good deal and a delivery date ready for when we moved in.
Thank you again

30 de junho de 2026
Classificada 5 em 5 estrelas

Professional, respectful and helpful

Drivers kept me updated on delivery time. The handled my sofa with care abmnd respected my property. Both lads were friendly, funny and professional. Cannot thank them, and the company, enough. I love my sofa.

29 de junho de 2026
Classificada 5 em 5 estrelas

Excellent delivery

Excellent delivery. Arrived early within the time slot. Friendly and efficient when assembling items. Totally satisfied. Thank you.

30 de junho de 2026

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