Steven was brilliant showing us around and informing us of all the different fabrics that could be used for certain labelled pieces of furniture. This led to us buying Luga sofa and mixing up with a s... Ver mais
Localização
Alterar localizaçãoRiversway Retail Park, Mariners Way, PR2 2YN Preston, Lancashire,, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Some work needs doing on customer service information... we weren't told about hidden costs which we later discovered and then had to ask for them to be removed... we were also not given the sale pric... Ver mais
A empresa respondeu
Kept well informed as to the delivery day and also the delivery time nearer to the date with a time slot given on the day. Drivers phoned beforehand to confirm the expected delivery slot and arrived... Ver mais
Service Experience Staff ( Natalie and Manager)made us feel very welcoming and asked what we were looking for. Showed us around the store, found what we were looking for sat us down and went through... Ver mais
Informações sobre a empresa
Sobre poltronesofà - Preston
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contacto
Riversway Retail Park, Mariners Way, PR2 2YN, Preston, Lancashire,, Reino Unido
- 01772 333860
4,7
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very Good
Pleasant, helpful and efficient crew. Arrived at the right time (just a little difficult to understand on the phone due to heavy accent)
23 de julho de 2026
All very good up to delivery ,but we…
All very good up to delivery ,but we can't comment on all the package unless something goes wrong.
23 de julho de 2026
The member of staff was knowledgeable…
The member of staff was knowledgeable about the products but put no pressure on us which we appreciated
19 de julho de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Wouldn’t print me off a paper invoice…
Wouldn’t print me off a paper invoice in store had me sat there for 15 mins waiting for one then didn’t get one in end
17 de julho de 2026
Resposta da poltronesofà - Preston
Good Morning Jonathan,
I hope you are well and thank you for taking the time to leave us your 3* review.
I'm very sorry to see that we didn't meet your expectations on this occasion regarding the service in store.
I can understand how frustrating it must have been, especially as you were waiting, and I apologise for any inconvenience caused. We aim to be a paperless business therefore any order confirmation documents are sent via email once an order is confirmed on our system, again I am sorry if this was not explained at the time.
We do appreciate your feedback and I will ensure that this is passed on to the relevant teams to help us improve our customer experience moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very polite and helpful when purchasing…
Very polite and helpful when purchasing my new sofa, only a short wait for delivery.
Delivery was fast and easy. The 2 men that delivered where Very polite and helpful when setting up.
17 de julho de 2026
Great customer service and help in…
Great customer service and help in store - Listened to my requirements and assisted with clear advise on delivery. Very happy with the price too!
20 de julho de 2026
Resposta da poltronesofà - Preston
Good Morning Eddie,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Thank you for your order with us and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Sofa delivery
Chaps from SCS showed up to deliver sofa. All on time, great attitude, couldn’t do enough, sofa all up and running and with a walk through of features all in 20mins. Awesome service
19 de julho de 2026
Great service from Darren :) friendly…
Great service from Darren :) friendly and didn’t put any pressure on :)
15 de julho de 2026
Very helpful and we were informed at…
Very helpful and we were informed at every stage
17 de julho de 2026
Everything went well with the delivery…
Everything went well with the delivery and we are very pleased with our armchairs, thank you.
15 de julho de 2026
Will was very helpful
Will was very helpful. We went one week and he gave us information and we slept on it and went back a week later. Will gave us all the details of our order explained everything and we were very happy.
14 de julho de 2026
Brilliant choice of mix n match furniture and fabrics. Steven was brilliant showing us around…
Steven was brilliant showing us around and informing us of all the different fabrics that could be used for certain labelled pieces of furniture. This led to us buying Luga sofa and mixing up with a swivel chair and tub chair in matching leather, so it still looks like a matching suite. Thank you Steven
17 de julho de 2026
Informative and helpful sales assistant…
Informative and helpful sales assistant who showed us what we wanted to see and gave us options. Thank you William
16 de julho de 2026
Fabulous service from Natalie at your…
Fabulous service from Natalie at your Preston store. She was extremely helpful, approachable and professional and knowledgeable about the products. Looking forwards to receiving our furniture.
15 de julho de 2026
Opinião espontânea
Thank u they did a gd job
15 de julho de 2026
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