Terrible experience I ordered my couches on the 26th Dec 2025 initially told the 17th April. I called the day before to make sure everything was still okay as I hadn’t been told otherwise. The women on the phone advised the couch isn’t with them and can take up to 28 days apparently this was delayed due to the war. I called them today and suprise suprise still no date I have been told it might be end of May or start of June no guarantee. There has been absolutely no communication from them I have had to chase everything. Still no couch as of today I will be logging a formal complaint when I receive the couch as this is unacceptable and has been a terrible customer journey

Delivery issues and transport communications need to be updated

Under no pressure from the sales person to buy.

Service and staff

We were served today by the lovely Ian. He welcomed us and showed us around a few different sofas and talked to us about the differences and the offers. He was very helpful, in fact so lovey that we came back a few hours later after looking at other sofas to buy the one he suggested. Really could not fault his customer service. We’re hoping to get a matching arm chair in a few months time so will definitely come back to speak to Ian about getting this as he’s been so helpful today

Ian our sales guy was great. Very patient and helpful with the different fabric choice, sofa choices and helping us mix and match with what we required to suit our choice. Made it feel nothing was no problem.

Very polite and knowledgeable, put it where I asked them to, and went through how to use it..

When the furniture eventually arrived 5days after promised delivery date the 2 men on delivery were very diligent and polite and very helpful.staff at store on purchase were very helpful especially Robert Madden who was pleasant to deal with explaining everything we needed to know purchase wise

From the moment we stepped through the door and we were greeted by Charles (scs uddingstone) we received excellent service. He was knowledgeable, helpful but not overbearing. Exactly what you need! Looking forward to receiving our purchase

Avoid if you can. They aren't there when things go wrong, refunds take months or longer - still waiting for mine. Terrible service.

Really friendly and helpful. Knew a lot about the sofa showed us a wee hidden extra. That was a nice touch .

Delivery didn't go to plan, told sofa would be delivered between 10am and 3pm then specifically 1210pm and 1240pm, waited around all day, with no updates, until 630pm, when delivery finally took place, so not satisfied!

absolutely outstanding customer service from choosing experience to getting delivery of sofa

i was in the shop so many times trying to make a decision
Every member of staff was relaxed .. informative and kind .the manager recognised me each time i was in store .. and not once made me feel under pressure to buy but instead helped me to feel relaxed too .. offering any help of i needed it .
Sandra was a delight to deal with.. and so helpful when choosing colours .. very knowledgeable about her products and easy and fun to speak to .
The delivery process was exceptional.. keeping me updated on the tracker .. making it easier to plan my day . and the delivery boys phoned me half an hour before arrival and delivered my new sofa efficiently and without any problems. they were kind courteous and respectful of my property

a completely fabulous experience with SCS ( Poltronesofa )
so different to experiences at other stores nearby . i looked at several sofas but the staff at SCS made me want to back there .

i’m so happy with my beautiful sofa .. I always knew i wanted … it just took me a while to make the final decision 😊

thank you Sandra , manager and other lovely members of the team .
that’s what customer service is about .

Everyone was very helpful in store and delivery men very well mannered and completed building of furniture very well and inn quick time.

Charles served us. He was very helpful and professional. He helped us with the choices of fabric and let us know what options we could go for. Very pleased with our purchase

Andrew the salesperson at the Uddingston store was a gem at helping my elderly mum get her new sofas. She was delighted at his friendly nature, and how helpful he was throughout the whole sale.
Thank you
Alan

We visited the Birkenshaw branch and dealt with Sandra on a few occasions. She was very knowledgeable and helped us make our decision after answering many questions. She was also great with our 4 year old son and even gifted him a few items from the shop to keep him entertained while we browsed the selection in store. The sofa we picked is high quality and we were impressed with the amount of colour options available to us. Can’t wait to receive our new sofa, thanks again Sandra.

Very attentive and great service.

Warm welcome on entering show room,Staff member very patient and helpful with my time on choosing material and choice of suite.