Usual excellent service from Shawbrook, when my ISA matured. Very easy to check and switch to a new product. Very good communication at all times during the process. Reason I didn’t give 5 stars was... Ver mais
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Usual excellent service from Shawbrook, when my ISA matured. Very easy to check and switch to a new product. Very good communication at all times during the process. Reason I didn’t give 5 stars was... Ver mais
A empresa respondeu
I have been a customer of Shawbrook for a long time...I am 88! I have always found them to be efficient, helpful and pleasant even when sometimes I must be a pain in the proverbial. Their savings rat... Ver mais
They were giving good interest rates for your investment amount. When I had a finance issue they sorted it out for me. You can connect with someone (in person) when you phone.
A empresa respondeu
Always very helpful if I've ever needed to ring. Kept informed of everything. Website is very user friendly. I really like that you only have one nominated bank account attached to your Shawbrook ac... Ver mais
Escrito pela empresa
We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsWe are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Lutea House, CM13 3BE, Brentwood, Essex, Reino Unido

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As a long time customer I don’t like Shawbrooks policy of rewarding new customers with higher interest on Everyday Saver.
I have two Shawbrook Bank cash isa’s sold to me by their “banking partner” Hargreaves Lansdown. Their isa’s clearly say “Powered by Shawbrook”. I opened the first one in November 2025. Because some of my money was moved by Hargreaves Landsdown into a poorer interest paying Shawbrook Isa. I needed a full statements of both accounts (totalling ive £40k). Hargreaves can’t produce a statement (see their response to my complaint). They say they don’t have the money, it’s with their banking partner Shawbrook and only they can issue proper statements showing the balances.
I rang Shawbrook the lady I spoke to said it’s nothing to do with them and they are not responsible for anything HL do. Also they are not their agent. She said “If you bought a Bosch washing machine you don’t go to Bosh if it goes wrong !!!” I replied “I have and I did and they fixed” what a stupid analogy. I said “HL is the retailer and you are the manufacturer. The money is in your bank (unless HL have stolen it which I doubt. So I have no legal documentation I need to pursue a claim on my money. Shawbrook allows someone to sell their products using their name then washes their hands of any liability. When I took out the first Isa there was no mention of Shawbrook Bank until the account was open.
I would avoid this company like the plague.
Such a simple process - even I could do it without assistance!
Easy access with the app
interest is better than some others
I have saved with Shawbrook for a long time. Reliable and good returns.
Instructions were easy to follow.
I have been with Shawbrook for a number of years, and I have always been extremely satisfied with the servive.
Have been a using your ISAs for many years always have competitive rates and excellent support service.
V nice advisor on customer services ( I think Kay??), helpful and knowledgeable
I would have reinvested my ISA with Shawbrook but interest rates better elsewhere
Easy setting up of account and excellent chat information online with quick response time.
Very helpful staff. Answered the telephone
Quick response to queries with good explanations
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