I want to share something difficult which is not good for Any study abroad aspirant
I want to share something difficult — not to seek sympathy, but because I think it can help me and someone else avoid the same situation. In 2025, I enrolled with an education consultancy (Shiksha.com) to pursue an MSc TESOL at the University of Aberdeen, UK. I paid a £3,000 tuition deposit after being assured by my consultant that it would be refunded in the event of a visa refusal (Note: This was the first time on 14 November 2025, Jasleen explicitly told me: 'IHS and visa fees will not be refunded, only the tuition fees deposit will refund after the deduction of Administration fees and on 17 November 2025, Jasleen said 'It depends on certain conditions' and promised to explain on a call — but never clearly communicated the specific exception that would apply to a non-genuine student visa refusal. This is a critical gap in their duty of care).' This is a direct promise of refund, with no mention of the 'non-genuine student' exception.. My visa was refused in January 2026 under a 'non-genuine student' classification by UKVI. I immediately applied for a refund as I had been advised I could. What followed was five months of follow-up emails and calls, with no clear answer. Last week I was formally told: no refund, no deferral, no reapplication at The University of Aberdeen over the email. The university's policy has an exception for this visa refusal category an exception my consultant never once mentioned. My ask for anyone in international education consultants, agents, university admissions teams is simple: be transparent about the full terms before a student pays. Not after. And for students: always read the refund policy yourself. Ask in writing. I'm now pursuing formal complaints through consumer protection channels in India and the UK.
1. The consultant told me, deposit would be refunded on visa refusal.
On 14 November 2025, Jasleen explicitly told me: 'IHS and visa fees will not be refunded, only the tuition fees deposit will refund after the deduction of Administration fees.' This is a direct promise of refund, with no mention of the 'non-genuine student' exception.
2. Shiksha may or may not have been aware of refund policy clauses, but did not warn me.
3. Shiksha guided my visa application process end-to-end.
Shiksha handled your CAS shield login, uploaded documents, coordinated with University of Aberdeen
4. After refusal, Jasleen again confirmed refund was coming.
5. Shiksha kept me waiting for 4 months with false reassurances.
6. University barred you from deferring or reapplying.
Dr Tehmina Amin confirmed that you are not permitted to defer or reapply to the University of Aberdeen, and that the deposit is non-transferrable. This makes the financial loss total and permanent as far as UoA is concerned.
VERY BAD EXPERIENCE AND FINANCIAL LOSS IS THE BIGGEST MORE THAN THAT TIME TAKEN WHERE YOU COULD TAKE ANOTHER OPPORTUNITY BUT YOU'RE STIPULATED TO JUST ONE. 😱☹️😔🥹😠😤😭😣
22 de maio de 2026
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