Shopbop Opiniões 820

Placed an order for product on April 15th. Received a guaranteed delivery date of April 21st. On April 16th I received an email with no explanation only that our order, account, and any accounts associated with my addresses would be cancelled now and in the future. As an executive in Consumer Goods, I can unfortunately say that this is the hallmark of a poorly run company with low accountability to the customers who shop their site. The lack of authenticity and false messaging led us to not be able to acquire the product from an alternative as it was sold out elsewhere by the next day. Avoid this company.

I have always had a positive experience with Shopbop. I recently lost a package and they promptly replaced it and handled it very professionally. This store is awesome

Bought from them for the first time then suddenly got an email “Thank you for ordering with us. Unfortunately, after our initial review of your account, we have opted to not proceed with this transaction. Your order has been cancelled and your account disabled. You have not been charged for the order however, the authorization may still be reflected on your original form of payment for a time determined by the institution’s policy.

Shopbop reserves the right to disable accounts or cancel orders as stated in our terms of service.” ThenI followed up on why they cancelled it and they said “ Hello,

Thank you for the email. Unfortunately we are unable to provide additional information regarding the cancellation of your order. Shopbop reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion as stated in our Conditions of Use. We will not be accepting any orders on this account or any related accounts. We apologize for the inconvenience.

Shopbop Order Review Department” smh just wanted my damn jacket.

SI J AVAIS PU METTRE ZERO JE L AURAIS FAIT . JE DECOUVRE LE SITE JE NE L AI JAMAIS UTILISE J OUVRE UN COMPTE JE PAYE 200EUROS UN SAC LE LENDEMAIN JE RECOIS UN MAIL COMME QUOI ILS ONT DECIDE DE FERMER MON COMPTE ET D ANNULER LA COMMANDE APRES VERIFICATION DE MON COMPTE ALORS QUE JE VIENS DE LE CREER JE NE VOIS DONC PAS QU ELLE PEUT ETRE LA RAISON JE DECONSEILLE FORTEMENT

I bought a pair of STAUD boots through Shopbop. I love them, and have had them for just over a year, only wearing them maybe 1-2 times a week in colder months, and just noticed that at some point the heel cap just fell off. I contacted Shopbop and they said they would not provide any support because they consider this sort of damage normal wear and tear. They repeatedly told me I cannot return the boots, which I had to explain several times I was not trying to do, I simply wanted a resolution for the repairs I would be paying for only a little a year after spending $400 on these boots. I would have expected both much higher quality and much better customer support. I would not buy from them again.

Awful service! Awful company. They scammed me out of my money. Never got my order they sent me a fake door picture with a package the door does jot belong to me not my home. Never answered emails never helped me. I lost $500. This is a scam company be aware and never shop. Clearly they have 1.8 stars says it all. FRAUD my order 138870565 YOU guys always say thank you for the feed back we will share with the appropriate team but nothing ever happens! ALL LIES and your trsutpilot scote proves that. FRAUD and SCAMMERS! Give me my money back!!! You thieves

Can someone please let me know when my order 138900956 is going to be shipped please?

Update. Order was shipped today

(a) Slow & Robotic Support: I requested an address change within 4 hours of ordering, but it took support over 8 HOURS to reply (I waited the whole night). Instead of simply updating the address (which I provided), the agent asked me to save the address manually first. In fact, the address was ALREADY SAVED in my account as an alternative address! They could have checked beyond the default address actually. This has happened at least twice now (when my shipping address is within the US).

(b) Unhelpful customer service/ Refusal to Help: Now they are telling me to contact UPS myself. I explained multiple times that I cannot contact UPS because the phone number on the label belongs to the recipient, not me, so I cannot pass the verification (to log into the account). Shopbop is ignoring my requests and keeps sending me copy-paste template responses.

(c) Constant Shipping Errors:
Within just one month (November 2025), they sent me the wrong items twice (the received items did not match the order).

(d) Wasted Money on Duties:
I ordered a silk skirt in size XS (the site said "last one left") but received a size XL. A month later, I reordered it, and they sent a size XL AGAIN. Instead of causing me to waste money on customs duties twice for nothing (I am an international customer), you should fix your internal processes so they actually run smoothly.

If SHOPBOP treat a Gold Member this poorly, imagine how they treat new customers. Do not shop here.

Awful, placed one order for the first time and they disabled my account. Scam site

Worst customer service I've ever experienced. As an international customer, they refuse to provide the right export documents so that I may return some items to them. I am out over a thousand dollars and still trying to reach an actual human who can help me... (they continue to send me form letter/AI responses that are completely unhelpful). Avoid this retailer at all costs!

WORST shop ever. Dont waste your time trying to buy from this store, they cancel your orders and banned your account without a reason

If you’re in Canada DO NOT order from here. They advertise free returns but do not refund duties and will not provide the documents needed to get them back. Out a lot of money after returning a pair of boots. Submitting the documentation to be denied and then told there is no guarantee that you get duties back. Terrible customer service will not be ordering again

Spent over $300 on a sale item - sweater (Citizens of Humanity sweater). Of course it sold out super fast so I was excited to receive my package. Upon receiving my package it was covered in blonde hair and the sweater had several strands of blonde hair on the item.

Unacceptable to not check returns and items clearly used and still have the nerve to resell it and send it out to a customer in such condition. It’s disgusting and biohazard to send out items like this. First it’s hair what next? Am I going to get bugs in my next package?

Feedback to Shopbop, have better quality assessments!!! Please stop sending used items out to customers! Now I have to pay dry cleaning fees at my own personal expense because I’m scared to even try or touch the item!

This experience does not deserve even a one-star rating.

I have honestly never experienced this level of unprofessionalism from an online store.

Suspending or disabling a Platinum / VIP account that has reached the highest tier, simply because you suspect that I might be a personal shopper or reselling, is completely unacceptable.

You are an online retail platform. It is not your role nor your right to interfere in how or why a customer uses the products they legally purchase from you. Whether I buy for myself, my family, or others is none of your business.

People around the world purchase from global brands and luxury boutiques in bulk every single day, and no one questions them or freezes their accounts without proof. On top of that, you do not even know whether I am reselling or buying for personal use — you are making assumptions.

I have been a loyal customer for a long time, reached Platinum status through consistent purchases, and my payments have always been legitimate. Cancelling orders and disabling my account without valid justification reflects very poorly on your platform.

This is the first time I have ever faced such behavior from an online retailer, and frankly, it is extremely disappointing and unprofessional.

This company definitely make money on selling items and keep the import tax while customers returns items, so, you are safe if you don't return items..otherwise, they will keep the import tax and ask you to get it back from you country of customs which is bullshit, they know they are stealing import tax, good luck guys, Shopbop just find a way to make extra money and tell you is free shipping free return to Canada, but steal import tax is the underlayer purpose.
January 3, 2026 updated review to Shopbop, what kind of proof you need from Trustpilot? You know that you are the company to steal the import tax, that's why your company have the budget to let UPS open the box and check the items for return.

Beware, this company is fraudulent.

Despite being owned by Amazon, they attempt to fleece and scam customers out of money.

I placed an order on 3rd December 2025. Shopbop had charged me for GST (sales tax) that is supposed to be prepaid to the courier.

When I have received the tracking number, the courier had turned around to say that sales tax had not been paid and was making me liable.

I had reached out to Shopbop requesting information on why I am liable for GST when I had prepaid it to Shopbop during the purchase.

The customer service only gave me copy and paste answers, claiming that consumers are responsible for their own GST. This entirely contradicts their own FAQ and invoice amount.

Their FAQ stated that GST is prepaid unless explicitly selected otherwise during checkout and my credit card statement showed a deducted balance which included GST charged to me by Shopbop.

It is clear, that they are trying to pocket my prepaid GST. Beware of this fraud.

Never again 💩

Made an order today, 4 items, delivery to Italy. No issues during checkout or payment.

5 hours later:
👇
Thank you for ordering with us. Unfortunately, after our initial review of your account, we have opted to not proceed with this transaction. Your order has been cancelled and your account disabled. You have not been charged for the order however, the authorization may still be reflected on your original form of payment for a time determined by the institution’s policy.

Shopbop reserves the right to disable accounts or cancel orders as stated in our terms of service.

Shopbop Order Review Department

Well, it’s the first time in my online shopping history (quite extensive tbh) that a vendor 1. cancels my order without any reasonable explanation,
2. blocks my account 😆🤯

Good luck with the business, guys! 🥱

I’ve shopped using their app multiple times before but this will certainly be my last.

I was double charged for an item and despite me providing proof and official documentation from my bank that they did in fact charge me twice all customer service had to say was that they only see one charge and the first was simply an authorization hold.

I’ve had to speak to five different representatives at my bank, whom all confirmed that Shopbop did mistakenly claim both charges and that they aren’t holding any amount on their side.

The back and forth between customer service has drained me to oblivion, unhelpful is an understatement, they’re extremely patronizing, and couldn’t bother to look into the issue further. At some point I was sent the same generic email twice, copy pasted word for word.

Best part is they tried to double charge me for another order on the day of shipment but were unsuccessful because I didn’t have sufficient funds at the time.
Now when the total amount is authorized, and set aside, when the time comes to settle it as an official charge (day of shipment) but there aren’t any funds, what exactly happens to the order? Obviously they wouldn’t ship it, because they need to claim the amount in order to do so, but no, apparently insufficient funds isn’t an issue when your merchant is shopbop, because in my situation, the order shipped without any issue, and your team confirmed that I was fully charged for it. The only reason that was possible is because the amount was already settled on the day I placed the order. Your system shows that the supposed “authorization hold” was actually claimed and settled immediately, not held.
Despite that, your system still attempted to charge me again on the shipment date. If it truly had been an authorization hold, the order would not have shipped, and you would not see a successful settled amount on your side from the original date. your system settled the payment on day one, treated it as paid, shipped the order, and then still attempted a second settlement as if the first one hadn’t happened.

I keep repeating myself because this is exactly the experience you’ll have when talking to their customer service employees. They don’t listen, they don’t address any of the points I raised or the official documentation provided to them, no they only know how to copy paste the same paragraph over and over..

I’m now waiting for my bank to settle this issue, because I’ve lost all hope dealing with Shopbop.

Initially I was quite impressed - delivery was quicker than expected. I ordered 2 pairs of jeans, 1 pair was great but the other had a pluck / tear in them. I contacted customer services and they confirmed that if I returned them, I would receive a full refund with no return shipping fee ($40) deducted from the refund if I used their approved carrier. I arranged the return through their website but surprise surprise, when I got the refund confirmation email I had been deducted $40.
I have chased and chased for the $40 back which I shouldn’t have been charged and just get wishy washy responses about it being sent for review. I am doubtful I will get the money.
AVOID!

Update - a few hours after writing this review I had an email saying they have processed the refund. Let’s see if I actually get it, but it shouldn’t take a negative review to get something sorted that was promised in the first place. I don’t change my stance……avoid.

Absolute thieves - AVOID Refuse to refund price in full when items have been returned. How can there be a $1200 DIFFERENCE between what was charged & what is refunded. They claim import duties and GST fall under shipping costs and wont be refunded - but this still doesn't equate to $1200 ABOSLUTE THIEVES AND LIARS.