Silver Mushroom Ltd Opiniões 

466
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

As a returning customer I have to highlight two things. Firstly it's Silver Mushroom's beautiful top quality products, followed by their amazing customer service. And that's why they 100% deserve 5 st... Ver mais

Classificada 5 em 5 estrelas

My storage jars arrived today. They are well made and look great in the kitchen. I was really impressed with the packaging ensuring that they survived the journey without any mishaps. I received suff... Ver mais

Classificada 5 em 5 estrelas

I ordered four Kilner jars because they were cheaper here than other online retailers. It's always a bit nerve wracking ordering glass products, but, I have to say they all arrived intact. The jars... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Unfortunately it’s increasingly rare to find a company on line like this one, selling tasteful high quality products and providing customer service deserving of the description. I’m talking *real peop... Ver mais

Informações sobre a empresa

  1. Loja de artigos domésticos

Escrito pela empresa

Family run business selling premium quality kitchen and home wares online.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

466 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(466)

14 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Beautiful

Beautiful items, I'm so in love with designs I could buy everything. Very good quality and fast delivery with everything packed with care (and I ordered ceramics). I would recommend to anyone that value quality and beauty in their life.

11 de outubro de 2021
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Resposta da Silver Mushroom Ltd

Thank you for your amazing 5 star review, as a small business this means the world!
We do hand pick everything we sell & so glad to hear you love everything, we hope you shop with us again :)

Gwen

Classificada 5 em 5 estrelas

Brilliant service

Ordered a bread bin with matching tea/coffee/sugar cannisters - very happy with my purchase, they look lovely in my new kitchen :)
Very quick delivery and extremely well packaged, will certainly use Silver Mushroom again

11 de outubro de 2021
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Resposta da Silver Mushroom Ltd

Aww am so glad they have settled nicely in their new home!
Thank you for your lovely feedback Eileen, we hope to see you shop with us again.

Gwen

Classificada 5 em 5 estrelas

Smeg Toaster

Ordered my Smeg toaster from Silver Mushroom, had a real job trying to find one so was so happy when I saw they had one no problem! Very smooth transaction. Good communication and item delivered in great time. Thank you Silver Mushroom! Highly recommended 😊🍄

4 de outubro de 2021
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Resposta da Silver Mushroom Ltd

Thank you Karen for taking the time out to leave us such a lovely review.
I will feed this back to everyone here & I am sure it will brighten their day, we hope you return and shop with us again.

Gwen :)

Classificada 5 em 5 estrelas

Can't fault my first order.......

I'm a first time customer and to be honest I cant fault them. I was over the moon with their sale items, total bargains! And I love Nkuku goods so was especially chuffed with my £5 picture frame. Items were well packaged and arrived promptly in great condition with great tracking communication. Yes, I will definitely order from SM again.

1 de outubro de 2021
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Resposta da Silver Mushroom Ltd

Amazing Mrs. Worm, thank you!
I am so glad you managed to grab yourself some of our amazing bargains we had to offer :)

Classificada 5 em 5 estrelas

Fantastic company

Fantastic company - so glad to have found them online. Excellent customer service, great communication & very fast & safe delivery of a beautiful butter dish & stunning glass photo frames. They were really well packaged & arrived within 2 days of ordering at the time the delivery company stated. Thank you so much- will definitely be ordering again from you.

1 de outubro de 2021
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Resposta da Silver Mushroom Ltd

So glad you love Silver Mushroom & we are glad you found us!
Amazing that you love your items you have received :)
Can't wait to se you shop with us again!

Classificada 5 em 5 estrelas

Great range, well presented.

Good looking website, that was easy to navigate. Something for every price range and some great sale items.
My order arrived promptly, well but not overly packaged and everything was as described
No issues at all, Silver Mushroom will be bookmarked and visited again.

30 de setembro de 2021
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Resposta da Silver Mushroom Ltd

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work :)

Classificada 5 em 5 estrelas

I’ve never shopped from this company…

I’ve never shopped from this company before. I will certainly be shopping on here again
Excellent service, communication and high quality product

29 de setembro de 2021
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Resposta da Silver Mushroom Ltd

Hello Kate!

We really appreciate you taking the time to share your 5 star rating with us. We look forward to seeing you again soon and so glad you had the best expereince possible.

Gwen

Classificada 1 em 5 estrelas

Avoid

Ordered a set of Mason Cash bowls, three out of four were marked, scratched, chipped and had poor paint work, they look like seconds but it definitely doesn’t state this on the website. Sent an email straight away and received no response. Sent a second email asking for someone to contact me…nothing. Really poor customer service. Avoid.

28 de setembro de 2021
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Resposta da Silver Mushroom Ltd

Dear Becs, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Apologies that you received some slightly faulty bowls from us, these should have been checked before they left the warehouse. I can see my colleague Hilary tried contacting you about how you would like to proceed with this and left a voicemail but heard nothing back.
So sorry you feel we provided poor service, but from my understanding this has all been dealt with for you now :)

Please feel free to get in touch further if you have any more queries or concerns!

Gwen

Classificada 5 em 5 estrelas

Fantastic service really fast delivery

Fantastic service, really fast delivery and the things I ordered are beautiful!

28 de setembro de 2021
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Resposta da Silver Mushroom Ltd

Thank you so much for your 5-star review Jacqueline! We will share this with the team to let them know to keep up the amazing work.

Gwen :)

Classificada 5 em 5 estrelas

Superb service

Superb service, great products and competetive prices.
Having looked around for a gift in a particular product range I came across Silver Mushroom. Not only did they carry a great range, their prices were the best I found too. A large Dept store site offered to price match if I found the items that I was wanting cheaper elsewhere but to be honest why not give the business to a small "British" business that was already cheaper - plus they were also offering free delivery.
I had to call the Company to rectify a mistake that I had made when ordering and spoke to a lovely and helpful lady who sorted the issue promptly.
I also chose the ordinary free delivery as time was not am important factor for me and was amazed when it was delivered within two days!!!
Absolutely sterling service.I will definitely be back.

26 de setembro de 2021
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Resposta da Silver Mushroom Ltd

Thank you so much Barbara for this great 5-star review!
We really appreciate your business and helping to share the word about Silver Mushroom.

We hope to see you shop with us again :)

Gwen

Classificada 5 em 5 estrelas

Quite addicted to this lovely company…

Quite addicted to this lovely company after so many great purchases, especially my mugs, platters and glasses. My 'big retail' shopping days are so over. Quirky, unique product. Real, helpful and genuinely customer-centric people. Small local businesses every time for me now. Can't wait for the sale now. Bring on Christmas shopping....

14 de setembro de 2021
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Resposta da Silver Mushroom Ltd

Thank you so much for your kind words Erica, it really means a lot to us here at Silver Mushroom.
We can see that you love our products from your continuous support, and we hope to see more future orders from yourself :)

Kind wishes,
Gwen

Classificada 5 em 5 estrelas

Absolutely fantastic company

Absolutely fantastic company.
Bought a smeg kettle and toaster and the service was great by all the team at silver mushroom.
I contacted them after buying the kettle to see if I could get the toaster to match, they said it was out of stock but as soon as it was back in they would contact me and they were true to what they said.
When it came in they contacted me and I purchased the toaster as soon as contact was made. Everything they said they delivered on.
It really does make a change to have complete confidence in a company.
I would recommend silver mushroom to everyone and will continue to buy from them.
A very big thank you to:
Alice, Ali, Hillary & Betty.

10 de setembro de 2021
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Resposta da Silver Mushroom Ltd

I am glad the team followed up and contacted you regarding the toaster becoming available. We do our very best here at Silver Mushroom to provide the best customer service!

Kind wishes,
Gwen

Classificada 5 em 5 estrelas

Bought Artisan dinner and side plates…

Bought Artisan dinner and side plates which are a beautiful set which I am collecting. The delivery service was excellent. Will be purchasing again very soon. Thank you Silver Mushroom 😀

4 de setembro de 2021
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Resposta da Silver Mushroom Ltd

Thank you so much for taking the time out to leave us such a lovely 5* review. As a small business this means the world and we hope to see you shop with us again.

Kind wishes,
Gwen

Classificada 5 em 5 estrelas

Great experience 🙂

I purchased six 3 litre Kilner jars from 'Silver mushroom' Arrived on time, excellent packaging and a quality product. Great experience, thank you Rebecca & Emmie, will visit your online store again soon 🙂

18 de agosto de 2021
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Resposta da Silver Mushroom Ltd

Thank you so much Matthew for your 5-star review.
We really appreciate you being a customer and helping to share the word about us here at Silver Mushroom!
We’re here for you anytime.

Gwen

Classificada 4 em 5 estrelas

Nothing has arrived

*I would like to add a comment and update my review about Silver Mushroom. The delivery has not arrived but the service from their work colleague, Hilary has been excellent. She has kept me fully updated. The order was cancelled and reissued and has arrived. Thank you . I feel confident using your company in the future.

I have ordered from this company. Paid for next day delivery. My purchase has still not arrived. I have tried to track the parcel and contact the company but there seems to be multiple issues with their website.
I'm hoping to still get my purchase delivered ..But I'm not feeling confident. I will not use this company again.

17 de agosto de 2021
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Resposta da Silver Mushroom Ltd

*Edit: Thanks very much for updating your review Samantha and I'm pleased Hilary managed to get this sorted for you. Kind Regards, Rebecca

Hi Samantha, I have just looked into this for you. I can see that you ordered yesterday, August 16th, so your order should indeed have arrived today but I will of course look into this for you first thing tomorrow and find out why it has not been delivered. We do our utmost to ensure timely deliveries of all parcels, but the odd one can go astray or be delayed and rest assured, we will be sure to track this down, and of course replace it if it has gone missing. Apologies for any inconvenience caused. Kindest Regards, Rebecca

Classificada 5 em 5 estrelas

Pure 'glass'

I ordered four Kilner jars because they were cheaper here than other online retailers. It's always a bit nerve wracking ordering glass products, but, I have to say they all arrived intact. The jars were delivered by courier in a large cardboard box, packed with thick brown paper, very well done.

14 de agosto de 2021
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Resposta da Silver Mushroom Ltd

Thank you for your lovely 5* Review Peter, I will feed this information pack to the packers :)
We hope to see you return and shop with Silver Mushroom again.

Gwen

Classificada 5 em 5 estrelas

Simplicity with style

Easy website to navigate and place an order, a good selection of products in complimentary styles to create the perfect selection of things to buy in one place, quick delivery - love it!

11 de agosto de 2021
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Resposta da Silver Mushroom Ltd

Thank you so much for your fantastic 5 star review!!
All our products are hand selected by Rebecca & Emmie and will feed this back to them :)
Gwen

Classificada 5 em 5 estrelas

Very quick delivered!

Very quick delivered!! Website easy to use!!

8 de agosto de 2021
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Resposta da Silver Mushroom Ltd

Thank you Leyla, all feedback about our website is very valuable from a customer's perspective and I will pass your feedback onto the web team :)

Gwen

Classificada 4 em 5 estrelas

Order was delivered quickly and was…

Order was delivered quickly and was well wrapped up and packaged. Goods were good price. Would shop again.

8 de agosto de 2021
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Resposta da Silver Mushroom Ltd

The team here at Silver Mushroom is thrilled to hear such good feedback, we love hearing that you would come back and shop with us again.

Gwen

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