Silver Mushroom Ltd Opiniões 

466
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

As a returning customer I have to highlight two things. Firstly it's Silver Mushroom's beautiful top quality products, followed by their amazing customer service. And that's why they 100% deserve 5 st... Ver mais

Classificada 5 em 5 estrelas

My storage jars arrived today. They are well made and look great in the kitchen. I was really impressed with the packaging ensuring that they survived the journey without any mishaps. I received suff... Ver mais

Classificada 5 em 5 estrelas

I ordered four Kilner jars because they were cheaper here than other online retailers. It's always a bit nerve wracking ordering glass products, but, I have to say they all arrived intact. The jars... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Unfortunately it’s increasingly rare to find a company on line like this one, selling tasteful high quality products and providing customer service deserving of the description. I’m talking *real peop... Ver mais

Informações sobre a empresa

  1. Loja de artigos domésticos

Escrito pela empresa

Family run business selling premium quality kitchen and home wares online.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

466 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(466)

14 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Avoid

Avoid! Took payment for items that that didn't have stock of.
They're customer service nmtel number advises you that they're busy and to call back another time and then drops your call.
It took me 3 weeks to get an email response and I'm still waiting for my card to be credited.

17 de novembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Marked cloudy light

Ordered a bedroom light looked amazing had an electrician put it up for us and it wasn't untill we had a bulb in that we noticed that all the glass was cloudy and marked sent phots off to siver mushroom only to be told there is nothing they could do as it had been fitted so disappointed the light cost over £100 and now we have to pay for a replacement light and some one to take it down and fit a different light will not be shopping with this company again.

14 de outubro de 2022
Opinião espontânea
logótipo da Silver Mushroom Ltd

Resposta da Silver Mushroom Ltd

Hi Ivan, as explained we are still in the process of trying to sort this out for you with the supplier. As soon as they respond we will be in touch further regarding this matter.

I understand your frustration and the time it is taking to rectify this.

Kind regards,
Gwen

Classificada 5 em 5 estrelas

If I want to treat myself to something…

If I want to treat myself to something or buy something special for a friend or relative it's my go to shop. Really lovely things and a great variety.

7 de novembro de 2022
Opinião espontânea
logótipo da Silver Mushroom Ltd

Resposta da Silver Mushroom Ltd

Thank you so much for your kind words Jan it really means a lot to us at this time! We really value your custom and hope you continue to shop with us :)

Classificada 1 em 5 estrelas

Poor customer service

Order placed 30.9.22, was supposed to ship within10-14 days. Reached out via e-mail, twitter, finally phoned after 17 days had passed with no update or shipping confirmation. No reply. Money of course taken straight away. Will now look into raising a case with paypal. Avoid.

20 de outubro de 2022
Opinião espontânea
logótipo da Silver Mushroom Ltd

Resposta da Silver Mushroom Ltd

Hi Barbara, sorry to hear you've struggled to get hold of us. We did actually reply to your email on Friday 14th of October at 21:17 to inform you of your pending delivery. Please could you check your junk mail folder as this response may have ended up there. We will message you privately to discuss whether you wish to still receive your goods or whether you would prefer a refund and to cancel the order.

Thanks,
Emmie

Classificada 5 em 5 estrelas

I Bought a SMEG Kettle and Toaster and…

I Bought a SMEG Kettle and Toaster and could not recommend this company enough. Fast delivery and great customer service. Definitely will buy from here again!!

7 de setembro de 2022
Opinião espontânea
logótipo da Silver Mushroom Ltd

Resposta da Silver Mushroom Ltd

This is great to hear Lucy, thanks for this lovely review. We're glad you like your items!

Classificada 5 em 5 estrelas

I was a little nervous ordering from…

I was a little nervous ordering from here as I’ve never done so before. I ordered a Smeg toaster and it came in less than a week with free shipping, really well packaged and it’s absolutely perfect! Would definitely order from here again. Really good shopping experience and at the best price I could find!

28 de agosto de 2022
Opinião espontânea
logótipo da Silver Mushroom Ltd

Resposta da Silver Mushroom Ltd

Thanks for this Laura, we're so glad you had a good experience! :)

Classificada 5 em 5 estrelas

This company is amazing!

This company is amazing. From the products they sell, to the customer service, to the delivery. So quick and so professional. I have bought several items and shall continue to buy more as and when I need them.

Totally satisfied and would recommend very highly.

28 de agosto de 2022
Opinião espontânea
logótipo da Silver Mushroom Ltd

Resposta da Silver Mushroom Ltd

Thanks for this lovely review Jennie!

Classificada 5 em 5 estrelas

Led candle wick

Good product, good price. Prompt delivery

25 de agosto de 2022
Opinião espontânea
logótipo da Silver Mushroom Ltd

Resposta da Silver Mushroom Ltd

Thanks very much!

Classificada 4 em 5 estrelas

Great but the delivery was a nightmare

The product is really nice and at a fair price. Very well packaged and protected.

My only issue is that I paid £10 to get it delivered the next day and it was a nightmare. They use DPD. It was days late, promised one day never arrived, no end time provided, then delivered the day after that. That was genuinely frustrating. I would have not paid had I known.

30 de julho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible service

Terrible service

I ordered 2 items over 4 weeks ago. There were supposed to arrive in 2-3 days. After about a week I emailed to find out where they were. I was told, a few days later, that I would receive a date shortly. I was then provided with tracking details that did not work. I chased about this a few times and was told that the link might be wrong but the items would be delivered. When I still hadn't heard anything, I followed up again and was provided with a date for delivery. On the date, I was told I would be sent a 3 hour slot. This never came and when I chased, I was told that there had been some error with the delivery service. I was then provided with another date and again told that I would receive at delivery slot. That was today (over 4 weeks later) and I never received a text or response to my emails about why this has not been provided. In addition to the inconvenience of not having the items, the wasted time spent chasing the items, I have also wasted 2 days waiting at home (when I needed to be at work). Totally shambolic company and very disappointing service. I am still waiting for the items.

21 de julho de 2022
Opinião espontânea
logótipo da Silver Mushroom Ltd

Resposta da Silver Mushroom Ltd

Hi Emma,

Firstly may I apologise for everything that has gone wrong with your delivery. I have been made aware of this issue and am working to rectify it.

You may be aware that this item is shipped directly from our supplier as are a handful of our larger furniture items. The information provided to us has been passed on from our supplier and unfortunately has been incorrect (more than once)

I’m so sorry you’ve been so inconvenienced and I completely understand your frustration. Please rest assured that we will make sure this is sorted as fast as we can and I’d also like to make you aware we won’t be delivering in this manner going forward. Having witnessed the issues you’ve faced, we have changed our processes to allow us to ship such items from our own warehouse going forward. I realise this doesn’t help your situation here and now, but want to assure you we don’t take these matters lightly.

Sorry again that you’ve had such a bad experience.

Kindest regards,

Becky

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