simply be Opiniões 

Return still waiting to be collected after 2 months and numerous emails and assurances that this would be sorted out. Also I am having to make monthly payments for the items I do not want so that I do not get a bad credit record! Today I have tried to use their online chat and was number 355 in the queue. They do not care and I will never use them again.

I've been a simply be customer for many years and I'm really disappointed with the recent service I've had in my last few orders. One order had many missing items and wrong items sent and other orders haven't turned up. Paying for next day delivery is ridiculous because it's no longer guaranteed. Ringing through to customer service takes forever and although they are apologetic the service doesn't change. I now think very hard before deciding to make a purchase because I find them unreliable.

I placed my first order with Simply Be and received my order the following day as requested but when I opened the parcel up only one of the two dresses was in the parcel. I sent them an email stating I was missing an item as it was too late and chat had closed. The email stated I would get a reply within 24hours. I waited over the 24 hours and still no reply so I thought I’d go on chat. So at 10 o’clock I joined chat and was 1065 in the queue! Well it’s now twenty past six and I’m 258 in the queue and they close in 40 minutes so they’re not going to get to me! Ridiculous, I just want a refund for missing dress as too late now for what I wanted it for! It’s put me off from purchasing from them anymore
UPDATE, tried again following day and after 3 hours finally got through to someone and was then basically called a liar and they showed me the delivery photo which I then told them that I never said I didn’t receive my parcel but I had a missing dress!! They then were saying that that wasn’t the case and I then showed them a photo of my delivery note listing both dresses on it so she then said as they were both listed they would refund me the missing item! I’m still waiting for the refund to show on my account days later! I don’t appreciate being called a liar and having to justify myself to Simply Be! You do not treat customers this way, disgraceful!

What can I say?
Don't bother ringing customer services - you get cut off after waiting 20 minutes.
Want next day delivery and pay the extra? If you are lucky you'll get your parcel the following week. Unlucky? Never get it and then have to fight over email to get a refund. That takes weeks
Paid 24 hours delivery and it didn't come in the contracted time? Well they just give you a promo code and won't refund you the amount in the original transaction which is countering the consumer act 2015.
No integrity, no interest in customer services and no interest apologies.

Shocking customer service. My parcel is lost in transit but marked as delivered on my account. I have been trying to speak to someone for over 2 weeks….impossible because they just stick you on hold and ignore messages. Now have £185 outstanding on my account for items i havent received and evri have admitted are lost in transit! AVOID unless you want unnecessary stress put on you!

Poor Quality item received. The Clothes description was inaccurate.
Although I contacted customer service and they agreed to refund the postage fee.
I returned the item within an hour of receipt by courier. It was received in the warehouse within a matter of days, however the Refund process is so slow. I've been waiting 2 wks. I will not order again for this reason.

Ordered a pair of boots, never arrived at the Parcelshop. Tried to inform Simply Be. Live chat - 1077 people in front of me in the queue?! Rang them and the recorded message says to use Facebook to message Customer Services, 3 days later no reply! Tried ringing again, on hold indefinitely! What an absolute shambles, will never use them again

Simply Be Unlimited gives you 12 months of unlimited free delivery, nominated day delivery or click & collect delivery for one £10.99.

They use Evri as a courier and luckily we have a great courier in our area so deliveries are 99% on time

The website is easy to navigate and good choice of clothes. The products though should have more than one picture. If the model is promoting a black top, make sure they have a different colour bottom on. Websites should show the product tucked out so us curvy ladies can see where it covers

All in all very pleased with past purchases and quality of clothes and shoes.

Once again shame no photos can be uploaded

The slider to select the payment

What is going on with Simply Be? I usually have no problems but this time have received extremely poor customer service with no responses to my communications both via their online form or via email.
I am waiting for £100+ worth of refund and not heard anything, no updates nothing since 4th November!
I can't afford my credit card to start charging me interest!
I will have to consider shopping elsewhere!

Excellent easy to use

To make payment more easy for people that can understand what they are doing

Mysteriously my review posted last week seems to have gone missing - I wonder why...... I was looking for it so that I could update it with Part Two so instead I've put both Part One and Part Two in the same review. I do hope others find this helpful.
Part One: I’m absolutely shocked by the customer service I’ve experienced with SimplyBe. I ordered two items and only one was delivered, with no notification whatsoever about why the second item wasn’t sent. When I checked my account, I was redirected to a generic page claiming my order was cancelled due to a “credit check” and refusal of a “Pay SimplyBe” account — even though I never applied for credit and paid in full by credit card, which has already been charged.
Trying to return the item that DID arrive has been a nightmare. The returns portal repeatedly failed. I spent 45 minutes on the online chat, getting passed between multiple agents, and just as one finally claimed they would arrange an Evri return, the chat crashed with no confirmation. Calling customer service took several attempts just to reach a person, only to be told their system had “crashed” too.
What’s even more frustrating is that when I finally got through to someone, they confirmed that:
I had never requested a SimplyBe credit account
No credit check had been refused
The real reason the item wasn’t delivered was because it was out of stock
Nobody could explain why I wasn’t informed of the cancellation
In the end, I managed to create the return myself — using the exact same details as before — clearly showing nothing had been set up by the chat agent as claimed.
I’ve now wasted over 90 minutes dealing with issues that should have been straightforward, and I’ve completely lost confidence in SimplyBe and its associated companies. I won’t be ordering again.
Part Two:
And it's now even more incredulous.
For four days, SimplyBe kept sending a courier to collect an item that I'd already sent back. I had to contact the courier directly to tell them not to bother.
Additionally, ten days after I placed the next day delivery order, and 9 days after the claim that my order was cancelled because I'm a credit risk - which we've established I'm not - I receive a letter from SimplyBe advising that one of the items is out of stock. A letter. That's bonkers. I've had an email from SimplyBe confirming the order and an email advising it's on its way. Since 15 November I've had nothing, no explanation for the missing item in the order or why I've been accused of being a credit risk. Yet someone at the company, in their infinite wisdom thinks the right thing to do is send a letter. This letter was (allegedly) dated the day the item was supposed to be delivered. Here's a thought - how about communicating by email, like all the other communications about this order? Why print a generic letter, not bother signing it, put it in an envelope and post it (thereby also leaving it to the mercy of Royal Mail)? I'm so glad I've made the decision never to deal with this company or any of its associated companies ever again.

HAd a call with Nozi worst customer service call ever, so unhelpful kept telling me I am wrong, thought customer service you should understand the customer - asked to speak to a manger said I couldnt. I have paid for next day delivery for the year and she was telling me I hadnt! My parcel consiquently has not been delivered next day! So annoyed - extremely poor service

Acc Number: S7321115 A parcel that was due to be delivered by EVRI to an ASDA petrol station was delayed by a week then was
lost. EVRI have said they will liase with retailer and advised me to inform Simply Be of the situation as it is up to them to decide to give me a refund. So I have no parcel and no help from Customer Services. I would advise anyone NOT to use them I certainly will avoid!!!

Truly shocking customer service. I bought a pair of shoes that became faulty after barely any use, and Simply Be has made getting a refund an absolute nightmare. I’ve emailed FOUR times, sent all the photos and details they requested, and not one person has bothered to reply. I’ve also phoned FOUR times and got nowhere. When I tried the online chat, I was 94th in the queue — completely unacceptable.

There is absolutely no reason a customer should have to chase this hard, especially for a clearly faulty item covered under the Consumer Rights Act. I’m appalled at how badly this has been handled. This is by far the worst customer service I’ve ever experienced, and I will not be ordering from Simply Be again. I strongly advise others to think twice before buying from them.