Great customer service with personal updates from ordering to delivery. Very quick and on time delivery by friendly courier. Very well packaged with no bits missing! The Palmako Emilia greenhouse wa... Ver mais
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Outstanding customer service/care. We had a delivery issue, it was rectified straight away. Thank you so much to Gemma, extremely professional and helpful. So pleased with the log cabin, great price,... Ver mais
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Easy to order and customer services were ok. Got sent wrong shed and 2 roof panels were smashed. Quick replacement but I had to wait over a week for pallet to be uplifted from my driveway.Did not... Ver mais
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Ordering was easy and the price was competitive. Shed was delivered as arranged by two very helpful delivery drivers. All parts were present as listed. We found construction of the shed quite difficul... Ver mais
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Informação fornecida por diversas fontes externas
Interest Free Credit available on many Log Cabins building kits, or £100.00 Deposit. Superb Value and excellent Quality! Contact Simply Log Cabins Today.
Informações de contacto
NG24, Newark-on-Trent, Reino Unido
- www.simplylogcabins.co.uk
4,2
Bom
167 opiniões
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Cabin Was Fine – The Service Wasn’t
My experience with Simply Log Cabins has been extremely disappointing.
The delivery process was poorly managed from the outset. I was given an estimated delivery window, only for the driver to arrive hours earlier than expected, causing unnecessary stress and disruption. The EPDM roofing that I had ordered didn’t arrive at all because it had apparently been sent by a completely different supplier, something I was never told in advance.
As a result, I had installers on site with no roof covering. Rather than being unable to complete the build, I spent around three hours driving from store to store trying to source the correct EPDM rubber and adhesive myself. Several suppliers had already sold out, and I was fortunate to eventually find the last few tins of adhesive I needed. This was time that should never have been spent fixing a problem that wasn’t of my making.
To their credit, Simply Log Cabins apologised for the inconvenience and offered to refund the cost of the EPDM. However, they completely ignored the additional costs, disruption and three hours of my own time that were wasted because of their failures.
I then sent a follow-up email asking them to reconsider compensation for the time and inconvenience caused. That email has now been ignored completely. No acknowledgement, no response, nothing.
The cabin itself is good, but customer service is measured by how a company deals with problems when they arise. In my experience, Simply Log Cabins failed badly in that respect. Once the sale was complete, meaningful communication disappeared.
Based on my experience, I cannot recommend this company.
And based on there feedback and bypassing the major point of no EPDM roofing and its delivery issues really says it all they really couldn’t care less, got your money now go away.
30 de maio de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi DH,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery.
Delivery schedules are estimates based on forecasted traffic patterns. We apologise that your delivery arrived earlier than planned.
We hope that you now get many years of enjoyment from your log cabin.
Best regards,
The Simply Log Cabins Team
Unrealistic lead times
Ordered a 7ft x7ft summer house on the 1st May 2026 with a lead time of 4 to 6 weeks. I received an email with a delivery date of 9th July which was rather disappointing. A couple of days later I received another email stating delivery will be 29th July 2026. Ridiculous lead times stated on their website I certainly would not recommend this company.
1 de maio de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Ian,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you. Your summer house is coming directly from the manufacturer and we are more than happy to push for a faster delivery date!
Best regards,
The Simply Log Cabins Team
Ordered a combi greenhouse / potting…
Ordered a combi greenhouse / potting shed. Delivery was on time, with good communication beforehand to keep us updated on progress.
Good quality product and exactly as expected. Looking forward to making good use of it.
17 de junho de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
Power Shed quality
Retailer and Power Shed communication really good. Shed is ok. Solid, but has splits in tongue and groove which needed repair. It was also very wet and some panels have warped as a result. Slightly disappointed for these reasons considering I went for the more expensive option to avoid these issues.
16 de junho de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Koray,
Thank you for sharing your feedback with us.
We are pleased that you chose Simply Log Cabins, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Simply Log Cabins Team
This reasonably priced log store was…
This reasonably priced log store was exactly what I was looking for. Simple design with flexible shelf position, easy to assemble, delivered promptly. Thank you!
15 de junho de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi David,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
Excellent product and value for money
Excellent product and value for money
14 de junho de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Salman,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
Bought a Sauna from log cabins
Bought a Sauna from log cabins. Very good service with someone with good knowledge at the end of a phone (thanks Lewis) Great product, very happy with the quality. I’d buy from this company again.
1 de maio de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Joe,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
Good shed, pity about the screws
They sent me an email with a day and time slot, and the delivery arrived on time , delivery driver was helpfull and took the shed of the lorry ,
All the parts were present nothing was missing
overall for the money a good shed, the only thing I would say is, buy your own good quality screws, the screws they provide are not very good with an electric screw driver, buy your own and it takes no time at all to build the shed , overall im happy with the shed
14 de maio de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Colin,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
My shed delivery was great
My shed delivery was great , however the quality of the 8x6 apex shed is shockingly bad. A lot of split wood panels , the roof was too big for the side panels, the brackets and lock received were extremely flimsy. Obviously unpacked and in progress off assembly is too late to return so had to make the best of a very poor and shoddily made product.
16 de abril de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Jo,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you.
Best regards,
The Simply Log Cabins Team
Good experience, delivered 6/5/26
Ordering was easy, having a few queries afterwards Nathaniel was helpful. Surprised how many pieces the sunroom was in, unfortunately a few missing, but remedied by Danielle and Gemma who kindly kept us informed.
The sunroom was supposedly able to be built in four hours by 2 people! Perhaps the advertisement could be changed, it took us several days.
Yes, we recommend using this company.
6 de maio de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Doreen,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
Good value and nice product
Good value and nice product. Plastic beadings were missing but sent replacement within 2days. The side glasses were slightly larger and the panel had to planed before fitting. All in all happy with the product.
31 de maio de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Padmini,
Thank you for sharing your feedback with us.
We are pleased that you chose Simply Log Cabins, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Simply Log Cabins Team
Easy ordering and great price.
From ordering on line and extremely good price to helpful delivery driver, I was very pleased.
4 de abril de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Mr Hilton,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
I love the gazebo but
I love the gazebo, the style ect. But doesn’t not withhold wind like it stated . 20 mph winds and the roof come apart!
11 de maio de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Jo,
Thank you for your feedback. I am incredibly sorry to hear that your experience with us did not meet expectations, and I completely understand your frustration.
We take all issues very seriously, whether they relate to product quality or delivery. Because we want to make things right for you as quickly as possible, please get in touch with our customer support team directly by emailing info@gudrum.com or calling 01636 653016 with your order number.
We want to investigate this immediately and find a resolution for you.
Best regards,
The Simply Log Cabins Team
good communication
good communication, easy to install exellent value
2 de junho de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Robert,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
The order procedure was painless
The order procedure was painless, the delivery was on time and undamaged. The summerhouse came from powersheds so they also were 5 star.
22 de maio de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
The plant stand is lovely and just what I wanted
The plant stand is well made, looks great and was easy to put together. Purchase was easy and the delivery on time and thoughtful ( I live in a terrace and they thought to leave it at the back as I was out… much appreciated). Totally recommend and would defo buy again x
29 de maio de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Kath,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
Scottie Corner Summer House.
Scottie Corner Summer House.
Delivered on time as ordered.
Some dimensional errors and misalignment with front door panel.
Shingle roof very effective but time consuming to complete.
Two large nails in pre assembled section of roof badly aligned with points breaking the surface
18 de maio de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Norman,
Thank you for sharing your feedback with us.
We are pleased that you chose Simply Log Cabins, but we also notice there were aspects of your experience that didn't quite hit the mark. We always strive for a seamless five-star service, so we will be using your comments constructively with our team to see where we can improve.
If there is anything outstanding with your order, or if you would like to discuss your experience further, please do not hesitate to contact us directly at info@gudrum.com or call us on 01636 653016.
Best regards,
The Simply Log Cabins Team
Bought a play house for 399
Bought a play house for 399. 1st one got dropped when loading for delivery. Accidents happen. Company ring us straight away advised if they could get us another one quickly they would. Which they did. When delivered was well packaged. Not sure how easy it was to assemble as landscapers did it for us , however the finished product is solid and looks good. For the price it's decent quality
12 de maio de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Keiron,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
Happy
Good product at a decent price with fast free delivery. Would use again.
5 de junho de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Mark,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
Absolutely love my pergola
Absolutely love my pergola. Quality timber. Look lovely in the garden
12 de junho de 2026
Opinião espontânea
Resposta da Simply Log Cabins
Hi Maria,
Thank you so much for taking the time to leave us such a brilliant review!
We are absolutely thrilled to hear that you are happy with your experience with Simply Log Cabins. Our team works incredibly hard to ensure everything from browsing to delivery runs smoothly, so your feedback means the world to us.
We hope you enjoy your new garden space for many years to come!
Best regards,
The Simply Log Cabins Team
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