If anyone is considering buying a BYD, this place is a perfect choice. I bought my Seal U here and am highly impressed by the customer service standards. Carwyn was very polite and knowledgeable – he... Ver mais
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Localização
Alterar localizaçãoMulberry Drive, BYD Cardiff, CF32 8RS Pontprennau, Wales, GB
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Leia as opiniões dos outros
Great service and fast turnaround getting my new car. There is nothing but good things to say about how helpful the staff and manager were!
Overall great service. The staff were very friendly and knowledgeable. Carwyn supported me through the buying process very well, I was given regular updates and I am very happy with my experience with... Ver mais
Adam has been excellent. Honest and truthful regarding every query or question . Only down side was the fact we were promised a delivery date on car of 1 week but apparently this was a ghost car ? Do... Ver mais
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Informações sobre a empresa
Sobre Sinclair Group - BYD Cardiff
Escrito pela empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informações de contacto
Mulberry Drive, BYD Cardiff, CF32 8RS, Pontprennau, Wales, Reino Unido
- 029 2054 2424
4,7
Excelente
123 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 74% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service what a joke
I recently purchased a BYD Atto 3 from the Cardiff dealership. While the sales pitch was impressive, highlighting the vehicle's numerous features, I encountered several discrepancies upon receiving the vehicle. Despite promptly reporting the issues within the first week, it took approximately three weeks for the dealership to acknowledge my concerns.
Subsequently, a diagnostic inspection was conducted, but the dealership asserted that no faults were found and the brochure's specifications were accurate.
Upon further inquiry, all communication from the dealership ceased.
Based on my experience, I advise caution when considering Sinclair as a potential dealership unless prepared for potential challenges and disputes.
9 de agosto de 2024
Opinião espontânea
Resposta da Sinclair Group - BYD Cardiff
Thank you for taking the time to share your feedback, We’re sorry to hear that your experience did not meet expectations and appreciate you bringing this to our attention. We take all customer concerns seriously and would like the opportunity to look into this further. Please contact our Customer Relations team at 029 2054 2424, quoting your vehicle registration or sales reference, so that we can review the matter in detail.
Kind regards,
Sinclair Group.
Excellent service at BYD Cardiff
From the moment that we enquired about a test drive, we received excellent customer service. When we arrived Sam was extremely helpful and knowledgeable, answering all the questions that we had. It was useffuk to be able to have a slightly longer tet drive than other garages had offered. Highly recommend, we also loved the car.
7 de setembro de 2024
Opinião espontânea
Resposta da Sinclair Group - BYD Cardiff
Hi Milly, thank you for your kind words and recommendation! Our main goal is to provide exceptional customer service and we're thrilled to hear that you had a positive experience with our team. We're happy to have helped you find the perfect car and we look forward to serving you again in the future.
Kind regards,
Sinclair Group.
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