Buying my new car was such a great experience from start to finish. Charles is such a gentleman and really took care of me. I would highly recommend this company if you want reliability, peace of m... Ver mais
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Charles was knowledgeable, friendly and very clear going through the finance options, When I picked up my car, her went through everything and set up the Škoda app for me. I left the garage feeling v... Ver mais
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The staff really made buying a new car so nice and freindly ,not pushing you or any pressure.Charles our salesperson was exellent ,a credit to Sinclair Group .
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The salesperson was extremely helpful. He gave us an approximate date for delivery of the new car but it arrived earlier than anticipated which I was really pleased about. We arranged a time for hand... Ver mais
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Informações sobre a empresa
Sobre Sinclair Group - Sinclair Skoda Swansea
Escrito pela empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informações de contacto
Gorseinon Road, SA4, Penllergaer, Wales, Reino Unido
- 01792 621710
4,8
Excelente
236 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 74% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Purchasing and collecting new car
The salesperson was extremely helpful. He gave us an approximate date for delivery of the new car but it arrived earlier than anticipated which I was really pleased about. We arranged a time for handover and completion of the paperwork which we completed quickly. The only downside was that the mechanics hadn’t finished preparing the car and we had to wait another half an hour for it to be completed. When it was completed the salesperson sat with me to go through some of the functions. He has phoned me since handover to see how I’m getting on and has told me to contact him if I have any queries.
13 de março de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hi Denise, thank you for your positive review! Our team takes pride in providing exceptional service, from the timely delivery of your new car to the thorough walkthrough of its functions. We apologise for the delay in preparation, but we're glad the final result met your expectations. We'll be sure to note this feedback moving forward. Thank you for choosing us!
Kind regards,
Sinclair Group.
Good service + excellent car
12 de março de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
Thank you for your kind words! We are thrilled to hear that you had a great experience with our service and love your new car. We aim to always provide top-notch service and high-quality vehicles to all of our customers. We appreciate your support!
Kind regards,
Sinclair Group.
New sale joy
Solid, reliable Company with a strong pedigree and great service from Adam who went the extra mile to get us a fantastic deal on a new Kodiak.
4 de março de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hi Ian, thank you for your kind words! We take pride in providing top-notch service and finding the best deals for our customers. We are glad Adam could go the extra mile for you and help you get a fantastic deal on your new Kodiaq.
Kind regards,
Sinclair Group.
Professional service from start to…
Professional service from start to finish. Friendly welcoming staff. Kept up to date all through the purchase by Martin.
Highly recommended.
8 de março de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
Thank you for the kind words and for choosing our business! We're delighted to hear that you had such a positive experience with our team, especially with Martin. We strive to provide professional, friendly, and efficient service to all of our customers. Your recommendation means a lot to us!
Kind regards,
Sinclair Group.
Great sales team
Very friendly staff. Great knowledge of vehicles. Dealt with both Ryan and Charles, both very experienced and made the buying of our vehicle stress free and never once tried to force a sale. They made sure the car was clean and checked thoroughly before we could collect. Great service all round.
6 de março de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hi Wayne, thank you for your kind words! We are thrilled that Ryan and Charles provided you with a stress-free buying experience and that our team made sure your vehicle was thoroughly checked before you drove off. We appreciate your business and hope to see you again soon!
Kind regards,
Sinclair Group.
Joe made the experience perfect!
Joe made the experience perfect!! From when I walked in to when I was driving away. Made it faultless and easy.
3 de março de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
Thank you for the wonderful review! We are delighted to hear that Joe provided you with a flawless and enjoyable experience. We strive to make every interaction with our customers as seamless and effortless as possible. We appreciate your support and hope to see you again soon!
Kind regards,
Sinclair Group.
Everything went smoothly while…
Everything went smoothly while exchanging our Octavia for a new Elroq 60. Martin was very efficient in making this easy.
2 de março de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
Thank you for your positive feedback! We are thrilled to hear that your exchange for the Elroq 60 was smooth and efficient with the help of Martin. We appreciate your business and hope you enjoy your new car!
Kind regards,
Sinclair Group.
The whole experience was brilliant from…
The whole experience was brilliant from start to finish.
We were kept informed all through the process and on the day of collection the hand over was excellent.
22 de fevereiro de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
We are thrilled to hear that our efforts to provide exceptional service were recognised and appreciated. Thank you for choosing us and we hope to continue exceeding your expectations in the future!
Kind regards,
Sinclair Group.
We dealt with Rhian
We dealt with Rhian.
She took us through the options, was really good and assisted with any questions regarding the process
20 de fevereiro de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
Thank you so much for your kind words! We are thrilled to hear that Rhian provided excellent service and helped make the process smooth for you. We appreciate your business and look forward to working with you again in the future.
Kind regards,
Sinclair Group.
Positive experience
One of the most important parts to buying a car is the experience and Sales Advisor Joe Kelly was professional, responded quickly to any questions I had. No push tactics. Will definitely recommend Joe to family and friends when looking for a car.
5 de fevereiro de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Mr Cardell,
Thank you for this 5-star review and kind words following your recent purchase at Sinclair Škoda Swansea. We're delighted to read how Joe on the team provided a professional and helpful service to you throughout your car search and purchase. We'll be sure to pass on this feedback so Joe can be recognised for his great work!
Many thanks for sharing your experience and for your recommendation - we do appreciate it and look forward to welcoming you back to Sinclair Škoda again in the future.
Kind regards,
Sinclair Group
The trainee sales person Rhian Thomas…
The trainee sales person Rhian Thomas was so easy to deal with and would go out of her way to find out anything she did not know.
10 de fevereiro de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
Thank you for your kind review! We are so proud to have Rhian on our sales team. She always goes above and beyond to provide exceptional service to our valued customers. We appreciate your feedback and look forward to serving you again in the future.
Kind regards,
Sinclair Group.
Very nice experience - top quality service
The salesman, Charles and the team made my purchase of a new (to me) car a pleasant experience.
For me, this was a very expensive outlay, and I was grateful for the time and assistance they gave me.
The car had been prepared very well indeed - by service team, and the receptionist was very welcoming.
They even went the extra mile and manufactured a new rear number plate while I waited to pick the car up as I needed one for my Tow bar mounted bike rack - possibly a small gesture on their part, but made a big difference to me in usability of the car, being able to immediately take my mountain bike out this weekend on the bike tow rack.
There was also a little packet of Welsh cakes left in the car for me to enjoy with a cup of tea with the family once home.
5 de fevereiro de 2026
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Gareth,
Thank you so much for this 5-star score and for your kind words following your recent purchase at Sinclair Škoda Swansea!
We’re so pleased to read how Charles and the wider team went above and beyond to provide you with a welcoming, informative and patient service whilst you explored the Škoda range. It’s also fantastic to read how the small gestures of getting the additional number plate made up for you and the gift of Welsh cakes upon handover both made a meaningful difference to your purchase experience.
Thank you for sharing your feedback. We’re delighted to know you enjoyed a 5-star experience and will be sure to pass your comments on to Charles and the wider team who can all be recognised for their fantastic work.
We wish you may happy years and miles in your new Škoda car!
Kind regards,
Sinclair Group
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Simon,
Thank you for this 5-star review following your recent experience at Sinclair Škoda Swansea!
We're so pleased to read how you enjoyed a great service from our team.
Thank you for sharing your review, we do appreciate it and look forward to welcoming you back to Sinclair Škoda again in the future!
Kind regards,
Sinclair Group
Fab experience at Sinclair Skoda Swansea
As always, the staff at Sinclair Skoda were a pleasure to deal with. The whole process was seamless, thank you once again
21 de dezembro de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Nicola,
Thank you for this 5-star review and for your wonderful comments regarding your recent purchase at Sinclair Škoda Swansea!
We're delighted to read how our team once again provided you with a seamless, enjoyable experience throughout your car search and purchase.
We wish you many happy years and miles in your new Škoda car and look forward to welcoming you back to Sinclair Škoda again in the future!
Kind regards,
Sinclair Group
Excellent friendly help from all the staff, especially Gerwyn in sales.Gerwyn in…
Excellent friendly help from Gerwyn in sales. And from the receptionists. All the time in the world in explaining everything.
21 de dezembro de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Henry,
Thank you so much for this 5-star review and for your kind words regarding your recent purchase at Sinclair Škoda Swansea.
We're delighted to read how Gerwyn, our receptionists and the wider Sinclair Škoda Swansea team provided you with a friendly, informative and excellent service that left such a great impression!
Thank you for sharing your experience, we do appreciate it. We wish you many happy years and miles in your new Škoda car. Should Gerwyn or the wider team be able to assist with anything throughout your ownership, please do let us know and we'll be pleased to assist. We look forward to seeing you again at Sinclair Škoda Swansea!
Kind regards,
Sinclair Group
Really good
Friendly, polite, professional. Only let down by 3 duplicate credit checks!!!
7 de novembro de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello David,
Thank you for this 5-star score and review regarding your recent purchase here at Sinclair Škoda Swansea.
We're pleased to see you enjoyed a friendly, polite and professional service from our Sales team throughout your car search. That being said, we are sorry for the inconvenience caused by the duplicate credit checks. That’s certainly not the experience we want for our customers and we appreciate you bringing it to our attention. We’ll be reviewing this internally to ensure it doesn’t happen again.
Thank you again for sharing your experience. We appreciate your feedback and wish you many happy years in your new Škoda car.
Kind regards,
Sinclair Group
No hard sell just great service
No hard sell just great service. Helpful and knowledgeable a really good experience
29 de novembro de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Kath,
Thank you for this 5-star score and review following your recent purchase here at Sinclair Škoda Swansea.
We're so pleased to read that you found our team to offer a knowledgeable and helpful service to you throughout your car search which made for an overall great experience!
We wish you many happy years and happy miles in your new Škoda car. Should our team be able to help with anything throughout your ownership, please get in touch and we will be happy to assist.
Thank you again for sharing your review, we do appreciate it!
Kind regards,
Sinclair Group
Professional and great customer service
Excellent customer service from the outset with an honest and genuine approach to sales. Adam Evans is a real asset to the business and couldn't have been more efficient, professional or friendly. Thank you very much!
29 de novembro de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Mr Fields,
Thank you for this 5-star score and review in regards to your recent purchase here at Sinclair Škoda Swansea.
We're delighted to read how Adam in our Sales team provided you with an excellent customer service that was efficient, professional and friendly throughout your car search.
Thank you for sharing your experience and for choosing Sinclair Škoda. We wish you many happy years in your new Škoda car and look forward to welcoming you back to our dealership again in the future!
Kind regards,
Sinclair Group
Great customer service from Adam.
28 de novembro de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Sue,
Thank you for this 5-star review regarding your recent purchase at Sinclair Škoda Swansea.
We're delighted to read that you received great customer service from Adam in our Sales team.
Thank you for sharing your experience - we do appreciate it!
Kind regards,
Sinclair Group
Good experience
Very professional and helpful sales person. Good range of vehicles.
1 de novembro de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello David,
Thank you for this 5-star score and positive feedback regarding your recent visit to us in Sinclair Škoda Swansea.
We're so pleased to read how you enjoyed a professional and helpful customer service from our team, and that you were able to explore the full range of Škoda vehicles to help you make the decision on which would be the perfect car for you.
It's great to see you enjoyed a good experience overall. Thank you again for taking the time to share your feedback and we look forward to welcoming you back to our Sinclair Škoda showroom again in the future!
Kind regards,
Sinclair Group
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