Buying my new car was such a great experience from start to finish. Charles is such a gentleman and really took care of me. I would highly recommend this company if you want reliability, peace of m... Ver mais
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Charles was knowledgeable, friendly and very clear going through the finance options, When I picked up my car, her went through everything and set up the Škoda app for me. I left the garage feeling v... Ver mais
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The salesperson was extremely helpful. He gave us an approximate date for delivery of the new car but it arrived earlier than anticipated which I was really pleased about. We arranged a time for hand... Ver mais
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As per usual, Mr Martin Brown performed first class service in completing an excellent handover, of my nearly new Skoda Enyaq. He completed a GAP and AutoProtect policies, and cancelled the current... Ver mais
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Informações sobre a empresa
Sobre Sinclair Group - Sinclair Skoda Swansea
Escrito pela empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informações de contacto
Gorseinon Road, SA4, Penllergaer, Wales, Reino Unido
- 01792 621710
4,8
Excelente
237 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Charles Phillips was so helpfully in…
Charles Phillips was so helpfully in the purchase of our car
15 de junho de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Paul,
Thank you so much for your 5-star review and kind words regarding your recent purchase at Sinclair Škoda Swansea.
We're delighted to read how Charles provided you with a helpful service to ensure you picked the perfect Škoda for you.
We wish you many happy years in your new Škoda car. Should you require any assistance throughout your ownership, please do keep in touch with Charles and the wider team who will be pleased to assist.
Kind regards,
Sinclair Group
Stress free car buying process
We saw online the car we were looking for which was the original reason for going to Sinclair Swansea. Once there we weren't put under any sales pressure and given the time to discuss, Rob was on hand for any questions and was extremely helpful when showing us the car and discussed the options. After test driving the car Rob clearly explained the purchase process and arranged a timescale which suited us.
When picking up our car, Rob again explained the features of the car, ensuring we knew where everything was and even took the time to sync our phones to the car . To summarise, would definitely recommend Sinclair Skoda Swansea, very helpful staff and overall experience.
9 de junho de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Matthew,
Thank you for your 5-star review and wonderful feedback regarding your recent purchase at Sinclair Škoda Swansea!
We're delighted to read that your experience at Sinclair Škoda was a positive one from start to finish. Rob will be especially pleased to know that his helpful, no-pressure approach made such a great impression.
We truly appreciate your recommendation and wish you many happy years in your new Škoda.
Kind regards,
Sinclair Group
Martin was very helpful and made the…
Martin was very helpful and made the process very easy. A great asset to the group.
12 de junho de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Mr Rees,
Thank you for your 5-star review and great feedback regarding your recent visit to Sinclair Škoda.
We're so pleased to read that Martin made the purchase process easy for you, he truly is a valued member of our team. We'll be sure to pass on your kind words to him which we know he will be delighted to hear.
If Martin or the wider team can assist with anything throughout your Škoda ownership, please do not hesitate to get in touch. Thank you again for your review!
Kind regards,
Sinclair Group
A good company that treats its…
A good company that treats its customers with respect.
1 de junho de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Raymond,
Thank you for your 5-star review and wonderful comments following your recent visit to Sinclair Škoda in Swansea.
Across Sinclair Group we're proud to be recognised for treating our customers with respect, and we're delighted to read how the team at Sinclair Škoda provided you with the highest standards of customer care.
Thank you again for taking the time to leave your review. Should our team be able to assist with anything throughout your Škoda ownership, please do get in touch and we will be delighted to help. We look forward to welcoming you back to Sinclair Škoda again in the future!
Kind regards,
Sinclair Group
No hard sell - just all the help you need to get what you want.
In the days of YouTube videos forensically examining and ciriticising the sometimes dubious behaviour of car salespeople, it's refreshing to buy a car where everything is geared towards the customer. I have dealt with Adam on three separate occasions and have always been impressed by his readiness to help and to 'go the extra mile'. Unfortunately, he was away on the day of the handover, but Joe filled in admirably - including doing all the technical stuff to get my phone and car to talk to each other (I'm not sure whether I'd have got past 1st base...). I'll be back again in a few years!
29 de maio de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Ryan,
Thank you for your 5-star review and such wonderful comments regarding your recent purchase here at Sinclair Škoda.
We're delighted to read about your experience with us, especially that both Adam and Joe stood out in such a positive way whilst looking after your Škoda order. We'll be sure to pass on this feedback so they can be recognised for providing such high standards of customer service and care.
We’ll be here when you're ready for your next car and look forward to welcoming you back to our Swansea showroom again in the future.
Kind regards,
Sinclair Group
Great service supported by a quality…
Great service supported by a quality product which is very much value for money.
25 de maio de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Jim,
Thank you for your 5-star review following your recent purchase here at Sinclair Škoda Swansea.
We're thrilled to read that you found our team's service to be great, and also our Škoda range of cars to be of high-quality and value for money too.
Thank you very much for your review. We look forward to welcoming you back to Sinclair Škoda again in the future.
Kind regards,
Sinclair Group
Welcoming environment
Welcoming environment. Relaxed but attentive sales approach.
16 de maio de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Graham,
Thank you for your 5-star review and great feedback following your recent visit to Sinclair Škoda in Swansea.
We're delighted to read how you enjoyed a welcoming atmosphere and that you appreciated our team's relaxed yet attentive sales approach.
We wish you many happy years in your new Škoda car, and look forward to welcoming you back to our dealership again in the future.
Kind regards,
Sinclair Group
Car not ready when due to collect
Car not ready when due to collect. Time was arranged with garage but on arrival I was told the car needed to go in for an MOT. This wouldn’t have been to bad if told before hand but I had to take half a days leave to collect the car because I was informed that I was not allowed to pick up a car on the weekend. Car was then not prepared to a good standard and had to go back into the garage after the MOT to address scratches that I had picked up on the test drive and told that they would be addressed. Having planned to pick up the car I thought I would have enough time to have a decent hand over. Unfortunately this was then rushed because I needed to get home for another appointment. Overall I was very disappointed with the level of care from a main dealer.
21 de maio de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Gavin,
Thank you for sharing your feedback following your recent purchase with our Sinclair Škoda dealership in Swansea.
We’re very sorry to read about the inconvenience caused and completely understand the frustration you would have felt throughout the process of collecting your car. This is absolutely not the level of service we aim to provide.
Your feedback has been passed on to the relevant team and has highlighted several areas we will investigate for improvement.
We regret that this was your experience with us at Sinclair Škoda but do appreciate you sharing this review.
Kind regards,
Sinclair Group
Joe in the Swansea branch was very…
Joe in the Swansea branch was very friendly and informative. Made the purchase a smooth process and I'm very pleased with the car.
17 de maio de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Christopher,
Thank you for your 5-star review regarding your recent purchase at Sinclair Škoda!
We're thrilled to hear that Joe in the Swansea team provided you with a friendly and informative customer experience, and that you found the overall purchase process to be a smooth one. We're even more delighted to hear how pleased you are with your new Škoda car!
We hope you enjoy every mile in your new Škoda and look forward to welcoming you back to Sinclair Škoda again in the future. If Joe and the wider team can assist with anything throughout your ownership, please do get in touch and the team will be happy to help.
Kind regards,
Sinclair Group
The sales person was very helpful
The sales person was very helpful, knowledgeable and enthusiastic about the product. He made the handover a simple and smooth process. I am, however, a little disappointed in the car I purchased.
15 de maio de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello AW,
Thank you for your 4-star review regarding your recent purchase at Sinclair Škoda in Swansea.
We're really pleased to hear that you found our sales person to be helpful, knowledgeable and enthusiastic about the Škoda range, and that the handover process went smoothly.
That being said, we're disappointed to learn that you are a little dissatisfied with the car itself.
We would like the opportunity to learn more about your concerns and if there is anything we can do to improve your experience of your Škoda ownership so far.
Please don't hesitate to reach out to the Sinclair Škoda team who will be happy to help.
Kind regards,
Sinclair Group
Fantastic customer service
Compared to other car dealerships this was above and beyond much better in terms of communication, acceptable fees and ease to deal with. Not only that, the people knew what they were talking about, which is more than can be said for other dealerships I dealt with during my search for a car.
2 de maio de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Nick,
Thank you for your 5-star score and review following your recent purchase with us here at Sinclair Škoda in Swansea.
We're delighted to read that your experience with us stood out when compared to other dealerships you've dealt with, especially for our teams great communication, fair pricing and overall ease of the order process. It’s also great to know our team’s knowledge made a difference in helping you select the perfect Škoda to suit your requirements.
Thank you again for sharing your experience, we do appreciate your kind words! We hope you enjoy every moment in your new Škoda car and look forward to welcoming you back to our Swansea dealership again in the future.
Kind regards,
Sinclair Group
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Mark,
Thank you so much for your 5-star review and kind words! We're thrilled to hear you had a great experience with our team at Sinclair Škoda and it means a lot that you’d consider buying another car from us. We’d be more than happy to help you again in the future and look forward to welcoming you back to our Swansea showroom when the time comes to upgrade!
We wish you many happy years in your new Škoda, and thank you again for your review.
Kind regards,
Sinclair Group
Honest & Genuine
Unfortunately I received my vehicle with a few unexpected issues. Not what you want but, what do you want and hope for in these rare occasions?
Acknowledgement and solutions ✅
Follow up resolution has been honest and heart felt, makes all the difference!
Expectations lived up to.
Thank you Natasha & Adam
Roy
Ref Skoda reply:
Thank you, situation being resolved
17 de abril de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hi Roy,
Thank you for taking the time to share your experience regarding your recent purchase from Sinclair Škoda. We appreciate your comments that our team’s communication and coordination leading up to delivery was good, but also understand that your new Škoda’s condition upon arrival has understandably overshadowed that. This is not the level of service or trust we aim to provide, especially when you are relying on us remotely.
Please know that we take your feedback seriously and would like the opportunity to put things right. Adam, our Sales Executive who handled your order, will be reaching out directly to discuss next steps and how we hope to be able to restore your confidence in us.
Thank you again for your feedback, we appreciate you sharing your experience.
Sinclair Group
excellent customer service gave good…
excellent customer service gave good instructions on how to use the car
16 de abril de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Michelle,
Thank you for your 5-star review regarding your recent visit to Sinclair Škoda in Swansea.
We're so glad to hear you enjoyed a great experience with our team and found the instructions shared at handover were helpful.
Many thanks for taking the time to share your experience, we appreciate it and look forward to welcoming you back to Sinclair Škoda again in the future!
Kind regards,
Sinclair Group
First Class Customer experience
The vehicle in question was priced very competitively and was exactly what I was looking for.
The salesman I spoke to over the phone was Martin Brown, he was very honest and informed me that the only stipulation was that the vehicle had to be registered in March.
I was happy with this and I was happy with the part ex figure offered.
I explained that I would be travelling from Portsmouth, Mr Brown very kindly and unexpectedly offered to accommodate myself and girlfriend at a nearby Hotel at no cost to myself.
I have never been offered a service from a dealership like this before.
The handover was a smooth and pleasant experience, this has not always been the case from past experiences. Mr Brown was very friendly and I found the whole experience a pleasure.
4 de abril de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Robert,
Thank you so much for your 5-star scoring and wonderful review regarding your recent visit to Sinclair Škoda!
We're delighted to read about how Martin was able to make your car purchase experience such a positive one, particularly by going the extra mile to organise the hotel accommodation for yourself and your girlfriend. We're proud to offer a level of service that stands out, and it's great to read that from first enquiry through to the handover of your new car, your experience was smooth and enjoyable throughout.
We wish you many happy miles ahead in your new Škoda and thank you for choosing us!
Kind regards,
Sinclair Group
Wife bought a Karoq Sportline in Feb 25…
Wife bought a Karoq Sportline in Feb 25 - this was our 4th purchase made at Skoda Sinclair in the last 12 years - whilst the actual sales person changed, the experience remained the same. Polite friendly and knowledgeable staff who always give you their time and patience. Never pushy or arrogant - just right ! Also, offered an excellent finance package which is always welcome, and a complimentary AutoGlym Cerafuse Lifeshine coating and product kit.
Brilliant service once again - thank you Adam at Skoda Gorseinon
27 de março de 2025
Opinião espontânea
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Geraint,
Thank you for your 5-star review regarding your recent visit to us at Sinclair Škoda and for your continued loyalty over the past 12 years – it really does mean a lot to us!
We're thrilled to read that your experience has remained consistently positive regardless of who you've dealt with in our team, and that this time around it was Adam to continue the tradition of providing a friendly, knowledgeable and pressure-free service.
We hope you enjoy every mile in your new Škoda Karoq Sportline, and we look forward to welcoming you back to Sinclair Škoda Swansea again when the time comes to find car number 5!
Kind regards,
Sinclair Group
Great experience I was torn between a…
Great experience I was torn between a Clio or a Fabia. The staff at Škoda were first class, they were friendly and knew their car inside and out. Rob was first class and very helpful his service and knowledge was decisive in me choosing the Fabia. It is a great car. Thank you Škoda Swansea.
30 de março de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Chris,
Thank you for your 5-star review and wonderful feedback regarding your recent visit to Sinclair Škoda Swansea.
We're so pleased to read how you enjoyed such a great experience with us. It’s always a tough decision when you're torn between two great cars, but we’re glad Rob was able to provide the knowledge and support you needed to help you choose the Fabia! We'll be sure to pass on your kind words to Rob and the rest of the team.
We wish you all the best in your new Škoda car and thank you for choosing Sinclair Group. If there is anything Rob or the wider team can assist with throughout your ownership, please do keep in touch and we'll be happy to help.
Kind regards,
Sinclair Group
Superb experience!
From our first visit to look and test drive the Kamiq, to purchasing the car, and then to collecting the Kamiq, Joe was fantastic. Can’t have asked for more, thank you Sinclair Skoda, and thank you Joe!
28 de março de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Jonathan,
Thank you for your 5-star review and kind words regarding your recent purchase at Sinclair Škoda. We're so pleased to read that your entire experience from your very first visit, through to collection day, was such a positive one. Joe will be delighted to know he made such a great impression and helped make your purchasing process smooth and enjoyable.
Congratulations on your new Kamiq! We wish you many happy years in your new car and thank you for choosing Sinclair Škoda.
Kind regards,
Sinclair Group
5* all round
Smooth process. Very knowledgeable staff! Gerwyn was fantastic in providing us with the perfect car. The 2 free mot’s, warrantee and breakdown cover left us with so much confidence in our new car! Thanks!
31 de março de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Eliott,
Thank you for your 5-star review and positive feedback regarding your recent purchase at Sinclair Škoda Swansea. We're so pleased to hear you found the car search and purchase process to be a smooth one, and that Gerwyn helped you find the perfect car!
It’s fantastic to know the added benefits like the free MOTs, warranty and breakdown cover also gave you extra peace of mind and confidence in your purchase.
We’ll be sure to pass your thanks on to Gerwyn and the wider team. We hope you enjoy every mile in your new car and we look forward to welcoming you back to Sinclair Škoda Swansea again in the future!
Kind regards,
Sinclair Group
Excellent service from Sinclair’s Skoda in Swansea
I have recently bought my seventh car from Sinclair’s Skoda in Swansea and on every occasion I have received excellent service.
29 de março de 2025
Resposta da Sinclair Group - Sinclair Skoda Swansea
Hello Liz,
Thank you for your 5-star review, kind words and for your continued loyalty to Sinclair Škoda Swansea. Seven cars - what an amazing milestone!
We're extremely grateful for your ongoing trust in us and it's fantastic to hear that you've consistently received excellent service with each visit.
We wish you many happy years driving your new Škoda car and look forward to helping you explore our range again when you're ready to purchase Škoda number 8!
Kind regards,
Sinclair Group
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