The sales man showed an interest in my car history, my likes and dislikes of particular models and showed comparisons with the new model. Gave a thorough explanation of various operations within the... Ver mais
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Leia as opiniões dos outros
Great service from Volkswagen - Newport. Especially Eliot who was exceptionally helpful in finding me exactly what I wanted. I randomly went in on a busy Saturday to have a look and Eliot spent a good... Ver mais
A empresa respondeu
Very professional from the start, Elliot was more than patient with me while choosing the right car for my needs and sat and went through everything over and beyond even stayed after work to help put... Ver mais
A empresa respondeu
Had a fantastic service from Eliot at the showroom . He managed to source the exact vehicle we were looking for . He then arranged to hand vehicle over when convenient for us to fit into Xmas holidays... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Sinclair Group - Sinclair Volkswagen Newport
Escrito pela empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Informações de contacto
Corporation Road, NP19 0HE, Newport, Wales, Reino Unido
- 01633 730028
4,6
Excelente
274 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A good company to deal with
A good company to deal with. All the team were very friendly and helpful and they gave a fair price for my old car. The only small improvement I'd recommend is a follow up letter to a client post purchase reminding them of the Warranty (how it works) the VW assist (where to find details) and the 14 day exchange .
The chocolate was great.
I'd be happy to recommend to friends and family.
8 de fevereiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi David,
Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that you had a positive experience with our team, and we’re thrilled you were happy with the price we offered for your car. It’s also fantastic to know that the chocolate was a hit!
We truly appreciate your suggestion regarding a follow-up letter. It's a great idea, and we’ll certainly take it into consideration to help keep our customers fully informed about their warranty, VW Assist, and our exchange policy.
Thank you again for your recommendation, and we look forward to serving you, your friends, and family in the future!
Regards
Sinclair Group
Excellent service
Excellent service. Helpful and informative from start to finish
2 de fevereiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi Mr Coleman, Thank you for your wonderful feedback! We're so glad to hear that you had an excellent experience and found our service helpful and informative from start to finish. We truly appreciate your support and look forward to assisting you again soon!
Kind Reagrds
Sinclair Group
Sinclair meets & exceeds my expectations
Sales exec Dave Skinner was my 1st telephone contact with Sinclair. I had previously made contact with 3 other Main Dealers of different premium brands both far away as Sinclair Newport, and local to home in Poole Dorset by phone and visit. It was refreshing to be able to speak directly to a Sales Exec on my 1st call in, it seems that all other dealers groups use a central remote telephone receptionist. Dave encouraged me with friendly efficiency to make a 108 mile trip to view the car of my interest, so we did, Dave and his Sales Management team plus others created enjoyable purchase experience for both me and my wife. I picked up my car 8 days later and enjoyed a 1st Class handover.
9 de fevereiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi Herbert,
Thank you for sharing your experience! We're so glad to hear that Dave Skinner and the team at Sinclair made your visit enjoyable and efficient. It’s wonderful to know your experience exceeded expectations.
Kind regards,
Sinclair Group
Fantastic service from start to finish
Fantastic service from start to finish. Nothing was too much trouble for Dave Skinner, the salesman. No pushy sales patter, listened to everything I wanted. Made videos of potential cars for me and was very accommodating. Purchased a Tiguan R-line, had a small issue on collection that was fixed within a week.
27 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi Matthew,
It sounds like you had an exceptional experience with Dave! It’s so refreshing when a salesperson listens and genuinely goes above and beyond. Glad to hear the issue was sorted quickly too. Enjoy your new Tiguan R-Line—it sounds like a great choice!
Kind Regards
Sinclair Group
We recently purchased a used Polo
We recently purchased a used Polo with the help of Adam at Sinclair Newport. We told Adam the trim level and colour we wanted and about a week later he found us one which was suitable. Throughout the purchase Adam was polite and professional, as were any of the staff we spoke to at Sinclair. Thank you.
1 de fevereiro de 2025
Opinião espontânea
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Thank you so much for your kind feedback! We're thrilled to hear that Adam was able to assist you in finding the perfect Polo. It’s great to know that you had a smooth and professional experience with both Adam and the rest of the team at Sinclair Newport. We truly appreciate your business, and if you ever need anything in the future, please don’t hesitate to reach out!
Kind Regards
Sinclair Group
Great customer service
Great customer service from Matthew when purchasing a used vehicle. Super helpful and knowledgeable and an all round pleasant experience throughout the group, always a warm welcome. Every query I had was answered. Highly recommend this dealership for servicing also.
25 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hello,
Thank you for your kind feedback! We’re so glad to hear that Matthew provided you with helpful and knowledgeable service during your purchase. It’s great to know you had a pleasant experience with the whole team. We truly appreciate your recommendation for both purchasing and servicing, and we’re always here to help with anything you need in the future!
Regards
Sinclair Group
Great experience!
I had a great experience purchasing my new car from VW. Phil Parry was especially amazing, making sure that any issues were rectified immediately and providing great service throughout! I love the new car and would recommend anyone to purchase from Phil Parry any day! Thank you Phil and VW!
24 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi Zoe,
Thank you for your wonderful feedback! We’re so happy to hear that Phil made your car-buying experience amazing and took great care to address any concerns you had. We’re thrilled that you love your new car, and we truly appreciate your recommendation. If you need anything else, don't hesitate to reach out. Enjoy your new ride, and thank you again for choosing VW!
Regards
Sinclair Group
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hello Gareth,
Thank you for your kind words! We’re so pleased to hear that you received excellent service. We appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Sinclair Group
Helpful and knowledgeable staff who…
Helpful and knowledgeable staff who provided a great level of customer service.
17 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hello Mr. Welsby,
Thank you for your lovely feedback! We’re glad to hear that our team was helpful and knowledgeable, ensuring you had a great experience. Your satisfaction is our top priority!
Kind regards,
Sinclair Group
Outstanding
Attentive, polite, friendly, kind and always professional.
Loved the team at Newport.
Adam looked after me very well and I wouldn’t hesitate to buy from this dealership in the future.
20 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hello Melanie,
Thank you for your fantastic review! We’re delighted that Adam and the team made your experience so positive. Your recommendation means a lot to us, and we look forward to welcoming you again in the future.
Kind regards,
Sinclair Group
Great Dealership
The buying experience was made really easy by Dave Skinner & Mike Wynne. Many thanks both.
13 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hello Glyn,
Thank you for your kind words! We’re thrilled to hear that Dave and Mike made your car-buying experience so smooth and enjoyable. We’ll be sure to pass on your thanks to them. Enjoy your new car!
Kind regards,
Sinclair Group
Friendly and knowledgeable
Friendly and knowledgeable, buying the car was a great experience.
12 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hello Mr. Thorpe,
Thank you for your feedback! We’re glad to hear that you had a great experience and found our team friendly and knowledgeable. We look forward to assisting you again in the future.
Kind regards,
Sinclair Group
Great dealer
Negotiated a good deal on a new Golf … good communication during delivery lead time
16 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi Richard,
Thank you for your review! We’re glad to hear about your positive experience and successful deal with us. We appreciate your kind words.
Kind regards,
Sinclair Group
Excellent service.No problems
Excellent service.No problems. Recommend to anyone thinking of buying a used vw
8 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi Mrs. Williams,
Thank you for your kind review! We’re so pleased you had a smooth and excellent experience with us.
Kind regards,
Sinclair Group
Adam Roberts was helpful as always
Adam Roberts was helpful as always. Made the purchase easy and made sure he did everything to overcome any issues we had. Was great last time and is why I come back. Was great this time and why I'll be back again
12 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi Chris,
Thank you for your continued support and for sharing your positive experience. We’re delighted that Adam could make the process smooth and enjoyable for you.
Kind regards,
Sinclair Group
Outstanding customer service no more to…
Outstanding customer service no more to be said
2 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi Mr. Mcanulty,
Thank you for your wonderful feedback! We’re so pleased to hear about your outstanding experience with our team.
Kind regards,
Sinclair Group
Avoid Sinclair Volkswagen Newport
Avoid Sinclair Volkswagen Newport
Note that Sinclair VW Newport requested that the General Managers name be removed from this review. (Which has now been done) but as you can see all of their positive reviews contain employee names. Clearly their attempt to have the review removed.
Our experience with Sinclair Volkswagen Newport, particularly with their General Manager, was absolutely appalling. The level of arrogance, incompetence, and unprofessionalism displayed was staggering. The General Manager dismissed expert findings, provided misleading information, and resorted to threats of unjustified charges, all while showing a complete lack of respect for customers.
Communication was chaotic, and their handling of our situation was marked by delays, excuses, and outright negligence. It’s clear that customer care and accountability are not priorities for this dealership.
Do yourself a favour—avoid Sinclair Volkswagen Newport at all costs. You deserve better than their dismissive and hostile approach.
8 de novembro de 2024
Opinião espontânea
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi,
We’re sorry to hear about your experience and appreciate your feedback. Your concerns are important to us, and we regret that we didn’t meet your expectations. Please don’t hesitate to reach out if you’d like to discuss this matter further.
Kind regards,
Sinclair Group
Tried selling a car for a higher price…
Tried selling a car for a higher price than advertised online. Then when challenged about it, it had sold within seconds whilst on the call. Called back and blamed the customer… they didn’t really understand that it wasn’t about losing the car, it was about being sold wrong information to get as much money as possible against the advertised price. Unlawful I would suspect but certainly immoral. Thanks Phil! Signed KFC!
5 de janeiro de 2025
Opinião espontânea
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi Emma,
We’re sorry to hear about your experience and appreciate your feedback. It’s disappointing to know we did not meet your expectations, and we take your concerns seriously. We aim to provide transparent and fair service to all our customers. Please feel free to contact us directly if you’d like to discuss further.
Kind regards,
Sinclair Group
Five stars!
Looked after from start to finish from making sure I had the car I wanted, keeping me up to date with the progress & then its arrival & picking it up. Friendly, courteous service throughout for the 4th car in a row!!
2 de janeiro de 2025
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi Sheona,
Thank you for taking the time to share your feedback. We’re thrilled that you’ve had such a positive experience with us and are honoured to assist you with your fourth car!
Kind regards,
Sinclair Group
The customer service is excellent
The customer service is excellent. From the moment I walked in I was greeted with warmth and an eagerness to help. Staff are knowledgeable, attentive and go above and beyond to ensure my questions were answered and needs met. I highly recommend Sinclair Newport for their excellent service.
29 de dezembro de 2024
Resposta da Sinclair Group - Sinclair Volkswagen Newport
Hi Louise,
Thank you for your lovely review! We’re delighted you experienced excellent customer service and felt warmly welcomed by our team.
Kind regards,
Sinclair Group.
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