Just called the service number and got through straight away to a very helpful chap who gave me some great advice. I was getting quite anxious about the problem with my van but he was very calm and patient which helped me a lot. Thank You

Excellent service and advice given from the sales person.
Friendly and very helpful.
Lovely bright and warm atmosphere at the dealership

Mike was excellent and sorted my new Transporter Kombi out for me and kept me regularly updated throughout. He’s been very helpful in organising the workshop to supply and fit a dashcam for mr as well.

Simple and straightforward communication. The salesman Mike was prompt in following up on any questions I had regarding the purchase. Overall excellent.

On the day of delivery, a new vehicle supplied by VW Sinclair Van Centre through the Motability scheme manifested multiple safety defects within 30 minutes of leaving the forecourt, including failures of the Side Assist and Rear Traffic Alert systems. When notified, the dealership refused to take the situation seriously, attempting to offload their immediate legal liabilities onto manufacturer roadside assistance.

When I exercised my short-term right to reject the vehicle under the Consumer Rights Act 2015, I returned to the dealership, left the keys with a written notice of rejection, and walked away. Rather than processing the rejection, they sent a follow-up email trying to get me to sign a digital repair order. This document would have prejudiced my position, as signing a repair mandate could have been used to argue that I had accepted repair as a remedy and waived my right to reject.

A manager subsequently called me after I had left to get me to sign it. I explicitly told him over the phone that I was not signing anything, that they needed to take it up with Motability, and that they had 14 days to refund me. His response was to declare that I would not be getting my money back, before hanging up the phone.

The dealership objected to the rejection and claimed the vehicle was functioning as designed. They did this despite being in possession of photographic evidence of the dashboard errors, along with explicit evidence of additional fault codes logged in the car's computer by their own breakdown assistance company. Despite having all of this evidence in front of them, they doubled down in writing, pointing directly to these active fault codes to argue that the vehicle was operating exactly as intended because the errors couldn't be definitively categorized.

When Motability's appointed independent third-party inspector arrived, the dealership stated to the inspector that I was being obstructive, before realizing that I was actually present and standing right there.

The independent report formally confirmed that the vehicle was of unsatisfactory quality, which Motability accepted. They went on to say that the dealership's failure to even diagnose the vehicle within a reasonable timeframe gave an absolute right to reject.

The dealership pushed back on this report, which caused Motability to bypass the dealership entirely, manually terminate the lease, and refund 100% of my money—including my full Advance Payment, optional extras, and a full allowance refund.

This entire experience has been marred by a refusal to acknowledge the reality of a fault despite it being clearly present in front of them—essentially denying the sky is blue. Based on this timeline, I leave it to your own judgement to conclude what level of professionalism and competence you can expect from this business.

Jess Palmer. She was absolutely amazing from the start. We will definitely return.

Forgot to place my order so in turn my multivan was delivered 6 months later than planned, The staff appear to change constantly and no handover so in turn this left me having to constantly chase them to find out what was happening and run through the same questions again and again.
Never felt that they valued the purchase I just felt the issues were more an inconvenience . When you are spending thousands on a new vehicle you expect some kind of customer service but not even a sorry for the inconvenience!
2 star is just for Lee who delivered the vehicle and ran through everything Otherwise it would have been 0

Had a really efficient service dealing with Michael green when purchasing my new van, would definitely recommend Michael an the team

Totally seamless pick up of vehicle staff very professional after sales excellent had a catch up call with Mike to check if all was ok really pleased with service and vehicle

Friendly and helpful.

Good customer service, kept up to date and the aftercare process seems excellent.

Jess has been great, good communication and helpful throughout. The van is also just what I had hoped

Mike gave 100% with ordering my new vehicle and ,informed me on the build every few weeks, on delivery Mike prepared all the paperwork guided me through the vehicle dashboard ,

No pressure from sales person on first visit to dealership.
Useful and friendly advice given.
Regular updates given after order was placed.

BEWARE!,,,Shocking service, their only objective is to abstract money from you as quick as they can, and you warranty is not worth the paper it’s written on
The Service manager will also talk his way out of anything.

We would highly recommend Sinclair VW. From the first time we walked in their showroom to look for a new vehicle we experienced a warm welcome, excellent customer service from a knowledgeable team without feeling pressured.
We took a number of vehicles out for a test drive and nothing was too much trouble.
Once we had decided on our new vehicle the purchase process was great and efficient! Huge thanks to Jon and his team for helping us find our new van!

Lovely people. Really helpful. I have a beautiful cargo buzz. Couldn't be happier.

From start to finish John was super professional. He gave us exactly what we were looking for with our new company van.
Will definitely be back in the future for any new vehicles we require.

The vehicle arrived with scratches on side rear panel