SiriusXM Opiniões 

Called several times to Cancel. They don't cancel and keep charging me.

Someone from the company a few months ago when i was trying to refresh my account asked me for my banking information, and like an old fool i gave it to him. Now my old age pension is continuously being attacked and redirected somewhere else, now i cannot confirm it was him but it just seems serendipitous thats i am expierencing this!

Horrible customer service and completely overpriced now. Cancelled both of my vehicles.

Be careful. Check your bank statement every month if you are doing auto debit. Twice now they did a bait and switch on me. Gave the promotion for 12 months but switched it to full price after 3.

These foreignors play mind games by suggesting cancellations when you are only trying to renew a promotional subscription and then they apply that to only one vehicle after the first year! Ridiculous. If I had both cars under the same promo subscription, why would I turn around and have only one of the cars under a promotional subscription? Both cars are on the same account which is the same damned plan! Just another ripoff like the rest of this greedy world!!! Not trying to fund a war!!

I cancelled my service, absolute nightmare. Took 30 minutes of them asking a million questions "while they work on my request," kept trying to offer me promotions, etc. Finally got them to cancel.
A few weeks later, I get a call every single day from the same number, sometimes multiple times a day. I finally answer, its siriusxm. I tell them I'll never resubscribe because it was a nightmare to cancel. A few weeks go by, they start calling every day again. I tell them to stop calling. A couple weeks, I start getting more calls. Tell them to put me on the do not call list.
Lo and behold, they sent me physical MAIL. And now emails. F-ing ridiculous. Never subscribe, they'll never leave you alone.

Horrible, horrible customer service.

I had one of the worst customer service experiences I’ve dealt with in a long time with .
They called me directly offering a subscription for $6.99/month plus tax. Before agreeing, I specifically asked whether that included ALL channels and whether there was any promotional period attached to the price. I was clearly told yes — all channels were included, and there was no promotional timeframe. I was told that would simply be my rate until I canceled.
After activating the service, I quickly realized I was missing numerous channels. When I called back, I was informed that I had actually been signed up for a limited package that only included a small portion of their content. In other words, the information I was given during the sales call was completely false.
When I told them I wanted to cancel because I was misled, they immediately shifted into the typical endless retention-script routine — offering different plans, temporary rates, and promotional gimmicks. I explained very clearly that I did not want to play the annual “call and renegotiate” game just to avoid inflated pricing. I wanted the service canceled because the original agreement was based on misinformation.
To make matters worse, they then attempted to charge me after I canceled over THEIR misrepresentation.
This company’s business model appears to rely heavily on confusing packages, misleading sales tactics, and exhausting cancellation processes. If your service is good, you shouldn’t have to trick people into signing up or make canceling unnecessarily difficult.
Consumers should be extremely cautious when dealing with SiriusXM sales offers. Get EVERYTHING in writing, because apparently verbal promises mean absolutely nothing.

When you have a "MONOPOLY", it's easy to take advantage of your customers. EVERYTIME your renewal comes up, it's another challenge. They try every year to charge you a very high rate and then only if you contact their office will they suddenly find a much lower available rate! This to me seems like an obvious rip-off for those who don't have the time to call or check their billing statements.

The absolute worst when trying to cancel a subscription.  One, they won't actually process it.  Then next month they will try and offer you service at a discounted rate.  Spent over 30 minutes on chat to cancel a $27/month subscription... . "How about the best offer we have right now for the same service you have instead of paying $27.81 we have this $5.99 for the same service plus fees and taxes, and the good thing if we apply this new plan you don't need to pay anything today and you will get the total refund of $27.81 from your previous charges."

I love the Disney channel!! But I wish it would say what movie it is from!

Customer Service made promises that weren't kept. I had spoken with them a month before my account was going to "revert to full price". After spending almost 2 hours on the phone (ugh) they told me to call back today (before the account flipped) and that they had put on the account a note to give me $8/mth for two vehicles. In calling today, I got hit with the account already flipped to full price, I was stuck with one month of that (apparently the date I was given was two days AFTER the flip, not before) and they had no record of the deal offered to me and the "only" deal they had was $7/mth for one vehicle.

It took almost 15 minutes to get out of the AI hell that precede speaking with anyone as it was on a loop and could not be interrupted while going on and on about how wonderful XM was. even then it tried to talk me out of speaking with anyone. Once I did get someone, nothing they could to as there were no notes or attachments to my account.

So then the next LONG hassle trying to cancel the account. OMG that was time wasted that I'll never get back. I'm generally a pretty calm person on customer service calls because rarely is it the fault of the person on the phone. But it was hard to contain it as the clock kept ticking and we were going nowhere. The AI up front didn't help matters as it was like talking to a brick wall.

I tried the 1-year discounted subscription. After 10 months, I received a renewal email. I went to my account management page and had a nasty surprise: no cancellation feature was available on the XM page.

I started a chat from 7:52 to 8:58. After many cancellation requests and multiple promotional offers, they said I couldn't cancel. I had to pay for my last month to cancel.

I wasted 1 hour on the chat just to cancel my subscription.

VERY, VERY bad service. I now consider that service a TRAP.

They have the best recipe for having the best product ever, and they scrap it with very, very bad customer service.

One year after I buy my F150 this worthless company sends me a letter stating “Your service will run out in two weeks and we should have told you sooner, oh by the way do you want to sign up with our service” completely pathetic excuse for an organization. Avoid at all costs.

Have been a customer for 30+ years. Canceled my subscription on 3/31/26 and received a email that my account was canceled as of 3/16/26. In April I was still getting billed. I contacted XM and they said they must made a mistake and forgot to cancel my account. They said they would cancel it, but do to policy the could not refund my money. Very poor customer relations.

I have been a customer for over a decade and the service has just been very bad!!!! I was just on the phone with Moe of Customer Care and his responses was very rude and not very friendly. My contract ends on June 11, 2026 and was abruptly cancelled without notice. This is really bad experience!!

They canceled my favorite Station. Spa!! Also their Customer Service acts more like a collection agency. Canceling is a real hassle. They charge $25 a month unless you call to cancel. Then they lower the price to $7.99 a month and will harass you to continue service rather than cancel service. Also, there is no way to cancel service via the web. When tried to cancel, they charged me $25.99 and threatened to send me to a collection agency if I didn't Pay. Stay Away from SiriusXM. Siriusly!!

I had a subscription with SiriusXM.
I had cancelled my account.
It does not matter what they offer.
They cheated me out of $4.67.
They did not fully refund me. Imagine having to argue over all this nonsense. They are the worst company. I was told I have access to most channels.
All it keeps asking me is for verification codes. I had no real access. TA problem with the address. It took over an hour to resolve.
I do not recommend them. Even though I won a free trial from Tim Hortons, I still had no access TO CHANNELS OF WHAT THWY HAD TO OFFER.
It is best to stay away. They are up there with ROGERS. Careless about customer service.

I just lost 60 minutes of my life that I can't get back trying to have the auto renewal on my account turned off which is prepaid until March 2027. I was told that the only way to stop the auto renewal is to get a different plan. Sirius will not refund or transfer prepaid funds to a new plan. If I went to a new plan I would would have the privilege of paying double for less content. Now, I get to go through this agonizing process again next year. While the music selections are good, I don't listen to it enough to justify the cost and it definitely doesn't justify the aggravation of dealing with their customer service. I would not recommend this service to anyone.

So I was offered a free trial with the purchase of a new car. Everything was going great. Then I realized I was paying $30+ a month after the trail ended. I called and they basically said I should have canceled on time. I gave them $160 for 5 months before I realized. I don't remember receiving any info regarding the trial ending either. I tried to get them to extend till the end of the year since I paid way more than my fair share but they refused. My fault sure, so I canceled. Anyway, a couple years later, I had service done at the dealership and was offered the trial again for 3 months at $2. Against my better judgement I decided to repeat the past. Well, they never setup the service correctly although I did it in my car. I rarely drive so it took me a couple weeks to realize it wasn't working. Now a 1/3 through my trail and it didn't work. I called again. I wanted to make sure the trail didn't start the month prior but it never was activated I guess. They reactivated and it worked on that trip only. I called again and they said it was all good but it wasn't. Ten minutes later, I had music. A couple days later, same thing. Jammin the preview channel.. I called again and customer service apologized. They did the right thing and offered me 6months for $2 for the inconvenience. I said awesome and I really appreciated that. Guess what? It stopped working a day later. For some reason I only had the preview channel and channel 64 now. I called again today to find out why this was happening. They attempted to activate again yet had no record of offering me 6months. I eventually said just cancel. I said it several times. I could barely understand him and he wouldnt honor what they already agreed to. This is not how you do business. The operator kept pushing the same 3 months for $2 like he didn't hear me. I said it at least 5 times. It was pissing me off at this point. Long story.. not short but they wasted an hour+ of my time and they straight up lied. I also made it a point to have an email confirmation that proves I canceled but have yet to receive it. Now I'm wasting more of my time voluntarily to write this review. The music quality is great, I'll give them that, but its not worth the hassle and financial surprises. It's really irks me because I worked in hospitality and customer service for 20 years. I trained employees on how to handle certain situations and always tried to make the customer feel important. I wven wrote all SOPs for email responses and general day to day responses to common problems. With that said, these people have zero humanity skills and really don't seem to care about customer concerns. I will never recommend this company, EVER. You'd think Liberty, Vanguard, and Blackstone would have the most experience in these matters and would have amazing customer service skills since they own everything but no. So annoyed. Hopefully this deters some of you from giving them your money. No more Pandora either.. I recommend getting a Spotify account if you plan on paying for an audio streaming service ✌️