Great, easy to navigate, website which is updated in real time to give reliable, accurate information. Friendly, helpful and informative booking staff on the readily accessible phone line. I ha... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Our first time holidaying with Ski Beat & they were fab. Our first skiing holiday as a family, we stayed in La Rosiere which was great for our children who were first timers. My wife is a coelaic, &... Ver mais
A empresa respondeu
Well organised ski holiday, but having travelled with Ski Beat numerous times this comes as no surprise. The Chalet was but a 5 minute walk to the ski lift and likewise skiing back at the end of the d... Ver mais
A empresa respondeu
Great accommodation and the food was outstanding. I really could've done without the delicious freshly baked cakes for afternoon tea, but I could not resist! The company's communication, from booki... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Ski Beat
Escrito pela empresa
Ski Beat are the largest catered ski chalet package tour operator in the French Alps. All of our holidays are ATOL protected with flights from London Gatwick or Manchester. Ski Beat packages include a catered ski chalet, many with roaring log fires and your dedicated chalet host will cook delicious breakfasts, prepare afternoon tea & homemade cake and serve freshly prepared 3 course evening meals with unlimited wine during dinner.
We feature over 40 chalets across seven high snow sure resorts in France. Our chalets cater from 6 to 15 guests, although combined properties in the same building can cater for groups of up to 50 guests.
Our resorts include: Val Thorens, La Tania, La Rosiere, Val d’Isere, la Plagne, Les Arcs, Arc 1950, Peisey Vallandry. Our ski areas include: Paradiski, Three Valleys.Informações de contacto
33 Bond Street, BN1 1RD, Brighton, Reino Unido
- 01273 855 100
- ski@skibeat.co.uk
- www.skibeat.co.uk
Quality catered ski chalet holidays
4,6
Excelente
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Ski Beat
Hi Charles,
Thank you for your review. We’re so pleased to hear that the host and the food were highlights of your stay, especially the cakes, which are always a firm favourite. We’ll be sure to pass on your kind feedback to the chalet team. We hope to have the pleasure of welcoming you back for another Ski Beat holiday in the future.
Kind regards
Dionne
Excellent all round experience
Good all round package. Nice chalet close to chair lift. Lovely chalet hosts, great meals, would definitely recommend Ski Beat to friends and family.
3 de fevereiro de 2026
Resposta da Ski Beat
Hi Antony,
Thank you for your lovely review. We’re delighted to hear you enjoyed the overall package and that the chalet location worked well for you. It’s great to know the chalet hosts and meals were a highlight, and we really appreciate your recommendation to friends and family. We look forward to welcoming you back in our chalets and on the slopes again soon.
Kind regards
Dionne
Best chalet hostess !
Our chalet hostess, Olivia, was amazing. She happily took care of all our needs and was extremely helpful with advice on where to ski, places to visit and where to eat. Also very sociable with everyone.
17 de janeiro de 2026
Resposta da Ski Beat
Hi Hazel,
Thank you for your fantastic review. We’re delighted to hear that Olivia made such a positive impact on your stay. It’s great to know she took such good care of you, shared helpful advice on skiing, places to visit and where to eat, and created a friendly, sociable atmosphere for everyone.
We’ll be sure to pass on your lovely feedback to Olivia, and we hope to welcome you back to one of our chalets again soon.
Kind regards
Dionne
Alan and Natalie were great hosts
Alan and Natalie were great hosts. The assistance we asked for in advance at the airport was not great. My partner pushed the wheelchair through Gatwick airport in both directions. At lyon airport no wheelchair arrived for a good half hour after landing and they wouldn't take me out of the airport to the coach. Luckily your airport agent was very helpful and took me, so my partner could bring the luggage. Again no wheelchair on way back until going through check in at lyon. Then the airport organised one
24 de janeiro de 2026
Resposta da Ski Beat
Hi Diana
Thank you for taking the time to share your experience. We’re really pleased to hear that Alan and Natalie were great hosts, and we’ll be sure to pass your kind words on to them.
We’re very sorry to read about the difficulties you experienced with wheelchair assistance at both Gatwick and Lyon airports. We understand how stressful and disappointing this must have been, particularly as assistance was requested in advance. While airport assistance is managed by the airports themselves, it’s clear that the service you received fell well below expectations.
We’re glad our airport agent was able to support you on arrival in Lyon so you could get to the coach, but we appreciate that this should not have been necessary. Your feedback is extremely important to us and will be shared with our teams and partners so we can review this and work to improve the experience for future guests.
Kind regards
Dionne
Great food and friendly hosts
Great food and friendly hosts. Clean accomodation with good facilities including boot room and ski storage. Attracts like minded people of all ages so always an interesting week meeting new people.
31 de janeiro de 2026
Resposta da Ski Beat
Hi Jamie
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear you enjoyed the food, our friendly hosts, and the clean accommodation and facilities. It’s great to know you appreciated the boot room and ski storage, and that the atmosphere made for an interesting and sociable week with like-minded guests of all ages.
We hope to welcome you back again soon.
Kind regards
Dionne
GREAT in every way
Great location, amazing chalet and best host (Marco) that you could wish for. I would book again with you in a heartbeat
17 de janeiro de 2026
Resposta da Ski Beat
Hi Andrea,
Thank you so much for your wonderful review. We’re delighted to hear you loved the location, the chalet, and that Marco made such a positive impression, we’ll be sure to pass on your kind words to him. It’s fantastic to know you’d book with us again, and we’d love to welcome you back anytime.
Kind regards
Dionne
Resposta da Ski Beat
Hi Andy,
Thank you for taking the time to leave such a great review! We’re thrilled you loved the hosts and the meals, that’s exactly what we aim for.
We’d love to welcome you back in the future.
Best wishes
Dionne
Great chalet holiday
Great chalet holiday, made special by Joules our chalet host.
19 de janeiro de 2026
Resposta da Ski Beat
Hi Pete,
Thank you very much for your review.
We are delighted to hear that you had a great chalet holiday and that Joules helped make it such a special experience. Our chalet hosts play a huge role in creating memorable holidays, so it is wonderful to know that Joules made such a positive impression.
We will be sure to pass on your kind comments to Joules and the wider team at Ski Beat. Thank you again for choosing to travel with us and we hope to welcome you back on another ski holiday in the future.
Best wishes
Dionne
good chalet hosts/excellent food.
18 de janeiro de 2026
Resposta da Ski Beat
Hi Chris,
We are really pleased to hear that you enjoyed the chalet hosts and found the food to be excellent. These are two areas we place great importance on, so it is always rewarding to receive such positive comments.
Thank you for choosing Ski Beat and we hope to welcome you back on another ski holiday in the future.
Best wishes
Dionne
Chalet Lupins, La Plagne 1800 w/c 17/1/26
Location was excellent, host, the food the transfers, all great, the only slight issue was waiting for another flight to arrive before the transfer set off, but I did not really affect the holiday overall.
25 de janeiro de 2026
Resposta da Ski Beat
Hi Mr Watson,
Thank you very much for taking the time to share your feedback following your stay at Chalet Lupins in La Plagne 1800.
We are delighted to hear that you found the location excellent and that the host, food and transfers all met your expectations. It is great to know these key elements came together to make your holiday an enjoyable one.
Thank you also for your comments regarding the transfer wait on arrival. While there are occasions when transfers need to coordinate with multiple flights, we appreciate your understanding and are pleased to hear that this did not have a negative impact on your overall holiday experience.
We are very grateful for your feedback and for choosing to travel with Ski Beat. We hope to have the opportunity to welcome you back on another ski holiday in the future.
Best wishes
Dionne
Ski beat excellent from start to finish.
From first booking to transfer home ski beat were excellent.
Through all the travelling, someone from ski beat is in contact with texts and updates regarding flights and transfers, much better than some other ski operators who seem to wing it and hope guests get on correct buses etc.
ski beat staff are on the ground both on arrival and departure to make sure you get to the right place.
Stayed 2 weeks in Val Thorens, in chalets renard and ibex, both very good, fairly spacious and clean & tidy.
My two hostesses for the two weeks were Freya and Hannah, both brilliant, very knowledgeable/helpful. Especially good to me as a relatively picky eater, making sure I was happily fed and watered every night. A mention to the other ski beat girls in resort, Jess and Georgie, who were also great. The whole team in VT deserves high praise.
All in all I had a lovely 2 weeks, and will definitely book with Skibeat again.
3 de janeiro de 2026
Opinião espontânea
Resposta da Ski Beat
Hi Ben,
Thank you very much for taking the time to share such a detailed and positive review.
We are delighted to hear that your experience with Ski Beat was excellent from start to finish, from the initial booking right through to the transfer home. It is particularly rewarding to know that our communication throughout your journey stood out to you. Keeping guests informed with clear updates and having our team actively present during arrivals and departures is something we place great importance on, so your comments are very reassuring to hear.
We are also very pleased that you enjoyed your two week stay in Val Thorens and that Chalets Renard and Ibex met your expectations in terms of space, cleanliness and comfort. It is wonderful to hear such positive feedback about your hostesses Freya and Hannah. We will be sure to pass on your kind words to them, especially regarding the care and attention they showed in accommodating your dietary preferences. A thank you as well to Jess and Georgie for your mention of their support in resort. The whole Val Thorens team will be delighted to receive such high praise.
It is great to know that you had such an enjoyable two weeks with us and that you would choose to book with us again. Thank you once again for your recommendation and for sharing your experience. We very much look forward to welcoming you back on another ski holiday in the future.
Best wishes
Dionne
Just returned from fantastic skiing…
Just returned from fantastic skiing holiday in La Tania, France with the amazing Ski Beat team. The whole team including booking staff, airport & resort staff were extremely helpful and our Chalet Host Jules was the best we've ever had. Huge thanks and see you next year!
19 de janeiro de 2026
Resposta da Ski Beat
Dear Karen,
Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear that you had a fantastic skiing holiday in La Tania and that the Ski Beat team helped make it so special.
It’s great to know that our booking, airport, and resort teams were so helpful, and I’ll be sure to pass on your kind words to everyone involved. A very special mention to Jules as well, we’re thrilled to hear they were the best chalet host you’ve ever had!
Thank you again for choosing Ski Beat. We really appreciate your support and can’t wait to welcome you back on the slopes next year.
Warmest regards,
Dionne
A really friendly team of customer…
A really friendly team of customer focused people. Very personable and everybody we spoke to or met were keen for us to have the best holiday possible.
The only downside to our experience was that we had to leave at 4am for our flights both when leaving and returning home but the upside to that was that there was minimal road traffic when travelling to the airports.
I definitely recommend Ski Beat to others.
19 de janeiro de 2026
Resposta da Ski Beat
Dear Mrs Venn,
Thank you very much for taking the time to leave such a thoughtful review.
We are really pleased to hear that you found our team friendly, approachable and genuinely customer focused. It is great to know that everyone you spoke to or met was keen to ensure you had the best holiday possible, as this is at the heart of what we aim to deliver at Ski Beat.
Thank you also for your honest feedback regarding the early flight times on both your outbound and return journeys. We fully appreciate that 4am starts are far from ideal. It is good to hear, however, that the quieter roads helped make the travel to and from the airport a little smoother.
We are especially grateful for your recommendation, as it means a great deal to our team and helps future guests feel confident when choosing to travel with us. Thank you again for your feedback and we very much hope to have the pleasure of welcoming you back on another ski holiday in the future.
Best wishes
Dionne
A week in Les Arcs with SkiBeat
I've just come back from a week's holiday in a Catered Chalet in Les Arcs and, overall, I've been very happy.
What was disappointing was that, as a single traveller, SkiBeat wanted to charge me extra for being one person in a two person room and only dropped the supplement about three days before the flight was due to leave.
This also meant that they ended up with two empty rooms in the Chalet which they probably could have filled with other singles and at least got *some* money for them instead of none.
The host, Alan, was friendly and very helpful, managing to deal with my limited tastes in food at short notice, which was very welcome.
There were a couple of minor niggles that stop SkiBeat getting five stars, firstly, although we were travelling BA who allow a carry on bag and a backpack, SkiBeat's information said we could only have *one* carry on bag, meaning I had to pack my ski boots in my suitcase which was inconvenient.
Also there was no Rep on the coach to the resort and it was around a 3 hour trip with no refreshment/ toilet break which could have been problematic.
Apart from this, though, I enjoyed my experience with them and, if they'll stop charging single people supplements for double rooms, I'll certainly consider them for my next ski holiday.
10 de janeiro de 2026
Resposta da Ski Beat
Dear Graham,
Thank you for taking the time to leave such a detailed review, and we’re pleased to hear that you enjoyed your week in Les Arcs skiing.
We’re especially glad to hear that Alan looked after you well during your stay and was able to accommodate tricky food preferences at short notice. We’ll be sure to pass on your kind comments to him.
With regard to single room supplements, rooms are normally priced on a two per room basis, which can make accommodating solo travellers more complex, particularly during peak periods. Where availability allows, we do try to review and reduce supplements closer to the departure, as happened in your case.
We would also like to clarify the baggage allowance. The pre-travel information we provided was correct: 23kg hold luggage and 10kg hand luggage, in line with BA’s policy. We’re sorry for any inconvenience caused by this misunderstanding.
Regarding the coach transfer, while a SkiBeat representative is not always present on every transfer, your comments about the length of the journey and the lack of a comfort stop have been noted and shared with our operations team.
We’re pleased that, despite these niggles you had, you enjoyed the Ski Beat holiday with us and we hope to welcome you back again in the future.
Kind regards,
Dionne
Resposta da Ski Beat
Dear Carys,
Thank you for your feedback. We’re really pleased to hear you found the arrangements smooth and the support helpful throughout your holiday. We hope to welcome you back again soon.
Kind regards,
From check in to flight
From check in to flight, transfer with well run clean accommodation and great food, Ski Beat provides an outstanding standard of service. A trouble free way to have a great skiing holiday
18 de janeiro de 2026
Resposta da Ski Beat
Dear Andrew,
Thank you so much for your wonderful feedback. We’re delighted to hear that everything from check-in through to your return flight ran smoothly and that you enjoyed the transfers, clean accommodation and great food.
Providing a trouble-free skiing holiday with a consistently high standard of service is exactly what we aim for, so it’s fantastic to know this came across during your stay. We really appreciate you taking the time to share your experience and hope to welcome you back on the slopes again soon.
Kind regards,
Dionne
Excellent quality as ususal but pricey.
Excellent quality as ususal but pricey.
As quite a lot of the rooms were vacant across the 5 Cristal chalets, the guests in our chalet believe that people are not willing to pay these prices.
18 de janeiro de 2026
Resposta da Ski Beat
Dear John,
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the quality to be excellent, as this is something we work hard to maintain across all of our chalets.
We do understand your comments regarding pricing. Our prices reflect the high standard of accommodation, flights, luggage , transfers, our host service, location and the overall experience we aim to offer, including spacious chalets, quality catering and attentive in-resort support. That said, we recognise that value is perceived differently by each guest and that market conditions and booking patterns can vary from week to week. The package chalet holiday still remains the best value when staying in one of top ski resorts in France.
We genuinely appreciate your comments and we hope we may have the opportunity to welcome you again in the future.
Kind regards,
Dionne
*** Avoid at all costs *** - Poor Standards, Communication and Customer Service - Simply After Your Money
The below is a summary of the feedback offered to SkiBeat which clearly outlines the challenges which we encountered with them, during our recent (and second) trip. Having travelled with them previously and loved the trip, end-to-end, we were hopeful that our complaints would be met with professionalism - they were not.
We have noticed a down-tick in the reviews which Skibeat are being offered and we consider that our account, allied with Skibeat's reply to our complaint, demonstrates why.
We requested to elevate the complaint and sought contact details for either the Operations Director or the CEO - Skibeat were unwilling to provide these, which we judge, speaks volumes about their outlook to customer care and support.
1. Transfer (to resort).
Things started very poorly, with a near 8 hour transfer. Whilst we appreciate that the traffic/road challenges in-country are entirely beyond Skibeat’s control, we respectfully suggest that the conduct of the staff delivering the transfer was extremely sub-optimal. The driver was repeatedly required to stop to remain legally compliant (hours) - this led to compound delays and, ultimately, the need to swap drivers. This was entirely avoidable - our driver explained that she had ‘clocked-on’ early that day (something to do with a school run. When explaining the challenge, she described the issue as ‘legal sh*t’ in-front of our children. We lost a significant amount of time in resort/of our holiday; and, we are sure you’ll agree, the driver’s conduct was unacceptable in all respects - we welcome your urgent response on this, please.
2. Room.
Size and condition were both, in our view, unacceptable. Our previous Chalet was clean, spacious and intelligently configured; our most recent was none of these things.
The room (4) was tiny - little more than a box room and not at all in keeping with the price we had paid.
In the bathroom, the electrical socket for the towel heater offered exposed wiring! Please see attached image (@ tile 1).
We found empty cardboard boxes and a packet of cigarettes in our room! Please see attached image (@ tile 2).
The wardrobes were unusable, as the base of the bed precluded their opening. Please see attached image (@ tile 3).
The bed configuration was also unsatisfactory for a couple. We had messaged your team (29 November) to enquire if the bed, in our room was a double; we received the below reply.
‘Dear Lee
Thanks for your email.
Unfortunately the rooms in the Chalet Perdrix 3 are all twin beds. You are welcome to push the beds together though.’
On arrival, there wasn’t even a double duvet on offer to us; we would anticipate that, for nearly £2k per head, your team might have gone further here than the response offered - a level of service we had been become accustomed to in our previous travel with you (where nothing was too much rouble).
3. Decoration and Standards of Chalet
The effort afforded to Christmas decoration was limited to a tree that had been dressed so poorly - it was embarrassing! Please see attached image (@tile 4).
The chalet was poorly maintained - aside the previously discussed exposed electrics, there were many other examples - please see attached image (@ tile 5) of another light fitting.
4. Routines/Meals.
Your website clearly describes a single day off for the chalet host - this should translate to a single missed evening meal, a single missed breakfast and a single day where afternoon tea/cake is not provided as freshly baked on the day. This was our previous experience. However, our host was not available to us for:
1 evening meal - Tue 30 Jan
2 breakfasts - Tue 30 Jan and Wed 31 Jan
2 afternoon teas - Tue 30 Jan and Wed 31 Jan
We consider we have been significantly short-changed here and there has been miss selling and miss-communications.
5. Food Standards.
We would like to be clear that our host was attentive and excellent throughout. She could not have been more apologetic or supportive (with respect to the room cleanliness) and was a super host, all week. We do note that it was her, and indeed all of your La Roserie based staff’s, first year however and suggest this as an area you may with to reconsider - it seems logically linked to a number of the challenges which we have encountered.
Skibeat have acknowledged their culpability on a number of these points and presented no route to recourse, at all.
Recommend you go to an alternative provider - don't risk your hard earned money with this company.
27 de dezembro de 2025
Opinião espontânea
Resposta da Ski Beat
Dear Lee,
We’re sorry to read that this was your perception of your holiday.
We responded in detail to all of your concerns directly and clarified a number of factual points, including room configuration, the hosts days off, and transfer conditions, all of which were consistent with the information provided to you prior to booking.
We would also like to acknowledge the efforts of your chalet host, who prepared breakfast, freshly cooked three-course meals and worked hard throughout the week to look after you and all the guests.
While we regret that your experience did not meet your expectations, we would encourage prospective guests to consider this review alongside the wider body of independent feedback available for SkiBeat.
Regards
Dionne
Ski Beat, highly recommended.
We have used Ski Beat for many years now and they never disappoint. La Rosière is a great resort, relaxed and friendly. There are a good variety of runs and the ability to ski over into Italy is great too. We stayed at chalet Perdrix and were extremely well looked after by our host Oli, food was excellent.
12 de janeiro de 2026
Resposta da Ski Beat
Dear Benjamin,
Thank you so much for your kind and continued support. We’re delighted to hear that Ski Beat continues to deliver year after year, and that you enjoyed another great stay in La Rosière. It’s wonderful to know you appreciated the relaxed, friendly atmosphere of the resort, the varied skiing, and the chance to ski over into Italy. We’ll be sure to pass on your lovely feedback to Oli, she’ll be thrilled to hear how much you enjoyed the food and her hosting at Chalet Perdrix. We truly appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards
Dionne
A fantastic week in Val Thorens
A fantastic week in Val Thorens. Travel and transfers were fine, especially with some last minute changes due to heavy snow. Accommodation was great and our chalet host, Georgie, went above and beyond for us during the week.
12 de janeiro de 2026
Resposta da Ski Beat
Dear David,
Thank you for taking the time to share your feedback. We’re so pleased to hear you had a fantastic week in Val Thorens and that your travel and transfers ran smoothly, even with the last-minute changes caused by heavy snowfall. It’s great to know you enjoyed the accommodation, and we’re especially delighted to hear how well Georgie looked after you. We’ll be sure to pass on your kind words. Thank you for choosing Ski Beat, and we look forward to welcoming you back again soon.
Kind regards
Dionne
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.