Sky - 22 Castle Lane, Belfast Opiniões 

Resposta da Sky - 22 Castle Lane, Belfast

3/03/2026

Hi there,

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and disappointment you’ve faced. You should never have been spoken to in a condescending manner, and the amount of time you’ve spent repeating yourself to multiple handlers is unacceptable, especially with no improvement to your service.

It’s also extremely concerning to hear that you’ve had no update on your complaint since raising it on 31/01/2026, and that you were promised multiple manager call backs that never happened. You should always receive transparent communication, and you certainly shouldn’t be left feeling as though records were changed inaccurately or without explanation. I completely understand why this has led you to consider escalating things further.

We’d really appreciate the chance to review your case properly and ensure it reaches the right team. If you’re willing, please reach out to us through one of our dedicated support channels below so we can securely take your details and investigate what’s gone wrong with both your complaint and your broadband service:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

We’re here to help, and we’d really like the opportunity to put things right for you.

Thank you again for your feedback, and I’m very sorry for the experience you’ve had so far. Thanks, Becca.

Resposta da Sky - 22 Castle Lane, Belfast

2/03/2026

Hi there,

I’m really sorry to hear about the experience you’ve had. You shouldn’t have to make multiple calls or be passed from one place to another without getting the help you need and I completely understand how frustrating and disappointing this must feel, especially when the issue still isn’t resolved.

We’d really like the chance to look into this properly for you and see what we can do to help get things sorted. If you’re happy to chat with us privately, you can reach us on one of the links below so we can take your details securely and investigate this further:

You can get in touch with us by using these links:
· 📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
· 📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Pearl

Resposta da Sky - 22 Castle Lane, Belfast

27/02/2026

Hello Angus,

Thanks for taking the time to share your experience with us and we’re genuinely sorry to hear this hasn't been a good one. We understand how frustrating it must have been to feel unheard, passed around, and ultimately denied a cancellation you believed was within the expected timeframe. That’s not the level of clarity or support we want anyone to encounter.

We’d really like to review what happened in detail so we can put things right and ensure you’re not left with unresolved concerns. If you’re open to it, please reach out to us with your order details so we can look into this properly and work towards a resolution.

If there is anything else we can help with then, you can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Jason