Sky - Brent Cross Shopping Centre, London Opiniões 

Resposta da Sky - Brent Cross Shopping Centre, London

5/07/2026

Hi Charlie. Thank you for taking the time to leave your review.

I'm sorry to read that you're unhappy with the broadband speeds available in your area.
I can appreciate how frustrating it is when you're waiting for a game to download and feel that your connection isn't keeping up with your needs.

I also understand your disappointment regarding full fibre availability. Access to faster broadband services can depend on local network infrastructure, and I can see why you'd be frustrated if the service you're looking for isn't currently available where you live.

It's clear that your experience has left you feeling that the service isn't meeting your expectations, and I'm sorry that this has led you to consider moving to another provider when your contract comes to an end.

Please get in touch using the contact options below, if you'd like to discuss this further:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us. Thanks, Danielle

Resposta da Sky - Brent Cross Shopping Centre, London

1/06/2026

Hi there, we’re really sorry to read about your experience. We completely understand how frustrating it must have been to receive a faulty device, go through the process of replacing it, and then still be dealing with refund delays and billing issues. This isn’t the level of service we want any of our customers to have.

It’s especially concerning to hear you’ve had to chase your refund for over six weeks and that you appear to be charged for two contracts, as well as still experiencing issues with your replacement device. We can appreciate how stressful and inconvenient this must be.

We’d really like the chance to put this right for you.You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Claire

Resposta da Sky - Brent Cross Shopping Centre, London

27/02/2026

Hello, Canny. Thank you for sharing your experience with us. We’re sorry to hear that the pricing of your package and the changes during your contract have left you feeling misled. Clear and consistent pricing is something we aim for, and it’s disappointing to learn we haven’t met that expectation for you.

We understand your frustration around sports coverage and the shift in broadcasting rights, as well as the impact of broadband price changes after you were advised otherwise. We never want anyone to feel they’re not getting the value they were promised.

If you’re willing, we’d appreciate the chance to review your account and understand what went wrong. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Matt