First time user with Sky. I bought a package 2 months ago and the sales agent advised that Sky will put up the price in April. He advised to contact customer services and they would cancel the increas... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoSky Pod UM18, Eldon Square Shopping Centre, Hotspur Way, NE1 7XE Newcastle Upon Tyne, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
SO HAPPY THAT JAMES WAS HERE TO HELP ME WHEN OTHERS DIDNT SEEM TO WANT TO, IM REALLY GLAD JAMES WAS THERE, A CREDIT TO YOUR COMPANY.
Good f1 experience
We very recently entered contracts for new phones. The guy we spoke to was polite, friendly and professional. He went over and above to help us. Would give 6 stars if an option. Thanks Anthony at Eld... Ver mais
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Escrito pela empresa
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Informações de contacto
Sky Pod UM18, Eldon Square Shopping Centre, Hotspur Way, NE1 7XE, Newcastle Upon Tyne, Reino Unido
- 01912 220038
3,6
Aceitável
4 opiniões
Pede aos clientes que escrevam opiniões
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SO HAPPY THAT JAMES WAS HERE TO HELP ME…
SO HAPPY THAT JAMES WAS HERE TO HELP ME WHEN OTHERS DIDNT SEEM TO WANT TO, IM REALLY GLAD JAMES WAS THERE,
A CREDIT TO YOUR COMPANY.
12 de maio de 2026
Opinião espontânea
Great service
We very recently entered contracts for new phones. The guy we spoke to was polite, friendly and professional. He went over and above to help us. Would give 6 stars if an option.
Thanks Anthony at Eldon Square
1 de maio de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
First time user with Sky
First time user with Sky. I bought a package 2 months ago and the sales agent advised that Sky will put up the price in April. He advised to contact customer services and they would cancel the increase. As advised Sky put up my package in April. I contacted customer services as advised. The agent advised he could not honour this request. I asked to escalate this issue to a complaint. I have not had any feedback and feel that I have been miss sold as a way of getting a sale. .
28 de abril de 2026
Opinião espontânea
Resposta da Sky - Eldon Square Shopping Centre, Newcastle Upon Tyne
Thank you for taking the time to share your experience, and we’re really sorry to hear how frustrating this has been for you, especially as a new customer.
We’re concerned to read what you’ve said about the advice you received at the point of sale. If you were told that a future price increase could be cancelled by contacting customer services, it’s understandable that you’d expect this to be honoured. We appreciate how disappointing it must have been to be advised otherwise when the price change took effect.
This isn’t the level of service or clarity we aim to provide, and we’re also sorry to hear that you haven’t yet received feedback after asking for your concern to be escalated. That’s something we’d very much like to look into properly.
Please get in touch with us so we can review this in detail and ensure your concerns are fully investigated. Thank you for bringing this to our attention—we genuinely value your feedback and the opportunity to put things right.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Norelle
Good f1 experience
7 de março de 2026
Opinião espontânea
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