Sky arranged for Openreach to complete our broadband installation but Openreach failed to keep the appointment. We were only able to complain online via a BOT and are unable to speak to a real person... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Surinder was amazing in helping me sort out a package with sky! Even though customer services called up and messed up my whole package she was so helpful towards me and still sorted it out for me I’m... Ver mais
Went into the sky store witha issue I've been having for a long time with my sky. over the phone couldn't sort it but I met surinder and she was very helpful and patient she managed to sort it out for... Ver mais
Sky are an absolute disgrace! I’m trying to confirm with a HUMAN that I should not be getting charged as I have not used the service for years, but in order to talk to anyone, the require me to updat... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Informações de contacto
Montfichet Road, E20 1EJ, London, England, Reino Unido
- 020 8555 4291
4,9
Excelente
190 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Thank you for the quick and easy guide…
Thank you for the quick and easy guide for my new tv adventure, and thanks to Vishaw for helping us to make it easier to join you guys ✌🏼
27 de maio de 2026
Opinião espontânea
Excellent customer service from…Sri
Excellent customer service from Sri.Higly recommended .
23 de maio de 2026
Opinião espontânea
Sri excellent service very help full
Sri excellent service very help full
23 de maio de 2026
Opinião espontânea
Excellent and great service
Excellent and great service. Chandanee was very helpful and friendly person:) I highly recommend them;)
1 de maio de 2026
Opinião espontânea
It was very good and staff was so…
It was very good and staff was so helpfull Sahz sales Assistant
27 de abril de 2026
Opinião espontânea
Fantastic customer service
Fantastic customer service from Surinder with my eSim. Thank you
21 de abril de 2026
Opinião espontânea
The customer service from your staff was absolutely amazing specially the guy name Qadeer help me a lot while I was purchasing a new device.
The customer service from your staff Qadeer was really brilliant.
He was being amazingly supportive and cooperative while I was at the store.
Thank you so much .
14 de abril de 2026
Opinião espontânea
Excellent service and good interact…
Excellent service and good interact with me
13 de abril de 2026
Opinião espontânea
Excellent service by Kamran
Excellent service by Kamran. Loved the way he took care of us.
13 de abril de 2026
Opinião espontânea
Customer service
Customer service is to good and especially kamran sevice is awesome and cool....
10 de abril de 2026
Opinião espontânea
Kamran was amazing
Kamran was amazing. Great customer service will definitely recommend more people to come and see him for contracts
10 de abril de 2026
Opinião espontânea
Kamran is very good I have great time…
Kamran is very good I have great time with him
8 de abril de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Shockingly poor customer service
Sky are an absolute disgrace! I’m trying to confirm with a HUMAN that I should not be getting charged as I have not used the service for years, but in order to talk to anyone, the require me to update my direct debit or payment method before they will allow me to talk to a human. I DONT’T WANT TO RENEW THE SERVICE I’VE NOT BEEN RECEIVING FOR YEARS!
I have recorded my phone calls to them and have screenshots of my chats with the bots. If I’m charged again I shall be taking legal action!
4 de abril de 2026
Opinião espontânea
Resposta da Sky - Store Westfield Stratford, London
We’re really sorry to read this and understand how upsetting this situation has been for you. We appreciate you taking the time to explain what’s happened, and we can see why you’d be frustrated if you believe you’re being charged for a service you haven’t used.
Please be assured that updating a payment method is not intended to force a renewal, and we’re sorry if this process has caused confusion or distress. We want to help clarify your account and resolve this properly with a member of our team.
We’d strongly encourage you to contact us through directly so a dedicated advisor can review your account history and payment status in detail. This will allow us to investigate fully and make sure everything is handled correctly.
Thank you for raising this, we want to ensure it’s addressed fairly and transparently.
You can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Norelle
Nice staff especially shahidul
3 de abril de 2026
Opinião espontânea
Shurinder was amazing and helpful
Shurinder was amazing and helpful. She was explaining and kind
2 de abril de 2026
Opinião espontânea
Great service by serenda
2 de abril de 2026
Opinião espontânea
Qadeer and Chandanee helps us resolve…
Qadeer and Chandanee helps us resolve the issue so gracefully, I must recommend them for great service thanks
2 de abril de 2026
Opinião espontânea
Vishwa the best advisor in the sky
Vishwa the best advisor in the sky, I have a great experience.
She is very respectful
31 de março de 2026
Opinião espontânea
I bought my new phone from surinder I…
I bought my new phone from surinder I had a great customer experience with her as I was very sad because I lost my phone and she made me feel slit better and gave me good advice which phone would suit my needs 😁 I'm very happy
31 de março de 2026
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.