SkyGeek Opiniões 491

Resposta da SkyGeek

27/10/2020

Hi,

We were able to find your order and it looks like it shipped on 10/12. But, according to the UPS tracking number, it looks like the package is damaged and stuck in AZ as of Friday (10/23) . We have not received any notifications from UPS in regards to the order yet but I do see we have 3 more of the item in inventory, and so our team will be in contact shortly and we can file a claim. I do see you called yesterday and left a voicemail that has yet to be returned. We try to return all calls the same day, but unfortunately sometimes due to the volume of calls we receive, it can sometimes take up to 24 hours. If you submit an email ticket, we also have team members monitoring those independently: service@skygeek.com. I am sorry your order was damaged in transit, and you were unable to reach us yesterday; we will be in touch shortly to help.

Sincerely,
Emma

Resposta da SkyGeek

27/10/2020

Hi Kelly,

I see what you mean. The order should have shipped out the same day. Our warehouse prioritizes same day shipping, and unfortunately, it looks like they were not able to get this out. I do see we were able to refund it, but that we were not able to ship it out until Monday. I understand that doesn't help now, and alerted our CSR manager who reached out with tracking information, along with our warehouse team. We hope that if you choose to place another order for same day shipping, that you will contact us so that we can remove the charge or reach out so we can add it free of charge to restore confidence in order processing.

Sincerely,
Emma

Resposta da SkyGeek

16/10/2020

I see your order from 9/26 and the item currently has a 25-28 day lead time. It looks like your estimated ship date of 6 business days after your order was placed was sent prior to the timeframe being adjusted by the manufacturer. As this is a 3M in-demand COVID item, unfortunately, the dates can be pushed out due to military/government/PPE needs and any manufacturing delays. We followed up about this item again a few days ago and are awaiting a new date these will be manufactured and out the door. As soon as we get a new date, we will update your order, or please reach out to us if you need us to cancel it. I apologize that the estimated ship date was not updated yet, and we will be in touch shortly, or you can reach us at service@skygeek.com.

Sincerely,
Emma

Resposta da SkyGeek

2/10/2020

Hi Rocky,

I see your order was placed on 9/19 and has 2 adapters listed, showing we only had 1 in stock when your order was placed and the remaining unit was expected to ship 11/19/2020. Both the order confirmation and shipping confirmation show that 1 was shipping sooner, shipped on 9/22, which was the last one we had in stock (shipped so you weren't waiting for both), and the remaining adaptor was yet to ship. 

We are happy to provide support or answer any order questions if you need to contact us: service@skygeek.com, or wish to cancel the remaining part: 888-759-4335. I will have our team reach out to see if you need anything as I didn't see any support tickets or questions related to this order.

I am sorry that you were expecting the two adaptors in the first shipment, and I hope that based on the information you have, we will be able to revise your experience to be more stellar.

Sincerely,
Emma