Sleeps 12 has high standard properties with great facilities, communication with customer service is excellent, would definitely recommend

Very easy to book with Sleep12 and any questions were quickly answered . Good communication through out the booking with reminders about payment dates, and information about house rules.

Will definitely use you again

"We booked this stunning mansion to celebrate my sister's 60th birthday with a group of ten, spanning several generations, and it delivered on every level. The house was beautifully decorated throughout, with spacious rooms that meant everyone had their own comfortable space to retreat to at the end of the day. The beds were really comfortable, which always matters!
We really enjoyed time together around the pool and spa, and loved having our meals in the dining room.

Set in the most gorgeous countryside, the whole property has a sense of peace and space that's hard to find.
The owners were warm, friendly and easy to communicate with, which always makes such a difference.
We created memories here that our family will talk about for years. If you're looking for somewhere to mark a big occasion with a large group, this is it — look no further."

Fantastic roomy house. Ideal for our family get together.
However the attention to detail was a little lacking.
Some dodgy sloppy paint work. Kitchen a little tired in places. Blinds/sunshades needed in the dining area.
Also more clothes hangers or wardrobes in bedrooms would be useful.
All of the above did not spoil our enjoyment.
Cannot fault the lady who greeted us. She was so friendly, helpful and replied very promptly if we had any needs regarding our stay.
Many thanks

Just back from another amazing stay, our 5th now using Sleep12. Always lovely properties and great customer service by the owner and the office. Thank you.

We had an amazing stay at this beautiful house for our hen do weekend! The property was incredibly spacious, modern, and very well equipped for a large group. There was plenty of room for everyone to relax and enjoy themselves comfortably.
The house was spotless on arrival and decorated to a really high standard. The open living areas were perfect for spending time together, and the bedrooms were lovely and comfortable. The location was great too, making everything easy for our group.
Overall, it was the perfect place for a special celebration and we would definitely recommend it for large groups or hen weekends!

Hired this beautiful house for my daughter hen do and it didn’t disappoint, immaculately clean, everything you could need during your stay was available and the pool was a lovely temperature. We all had an amazing weekend.

Very helpful and informative. Made the whole booking process simple and easy

A very professional company to deal with. Always efficient and staff very friendly and helpful. Would definitely use this company again

Just a very relaxing time in a beautiful set up

The booking process is straightforward. There is chat service to ask questions which is helpful.

Pound House was stunning. So well equipped and spacious. Our host James was very friendly and answered any queries right away. We enjoyed the garden, pool, sauna and hot tub. The house is within walking distance of the village with pubs and shops there.

Excellent service from start to finish

I'll be honest — organising a trip for 12 people in their 40s and 50s is like herding cats. Everyone has an opinion, half the group wants countryside peace, and the other half wants things to do. Fuzzy Orchard somehow managed to satisfy the lot of us.
The booking process was surprisingly painless. I'd half expected the usual back-and-forth with a call centre, but the Sleeps12 team sorted everything quickly and clearly — even when I rang with a fairly silly question about bed configurations. No faff.
We arrived on a Friday evening, slightly frazzled from the drive through Somerset, and within about 20 minutes the stress had completely evaporated. The lodge is tucked away in a proper valley — genuinely quiet, which as you get older you start to actually appreciate. Saturday morning I had a coffee on the terrace before anyone else was up and just listened to nothing. Lovely.
The facilities are genuinely impressive without feeling over-engineered. The indoor pool became the unofficial social hub — someone was always in it. On the Saturday night we did the hot tub under the stars with a bottle of wine, which sounds like a cliché but was absolutely brilliant. The BBQ lodge got good use too despite early spring - someone insisted on doing the full cook-up regardless of the temperature.
The games room saved us on the rainy Sunday afternoon, and nobody argued about what to watch because there was always somewhere else to go.
In terms of value for money, once you divide the cost across 12 people and factor in what you'd spend on hotels, restaurant meals, and entertainment separately, it's really not comparable. Everything's in one place and it's all yours.
Definitely coming back!

Perfect location and fun facilities for our 3 generation celebration.
It's not 5 stars only because of an unexpected repair that the owner sorted out while we were there.

We have used Sleeps12 a few times now and have always been more than happy with them.
Once again we picked a different house to celebrate our son’s 40th birthday with family, we did have a great time.
We ate in most nights and there is everything you need, ie plates, cups and pans to feed a family of 14 ( that was how many were in our party ) kitchen wise.
The bedrooms are lovely and big and the bedding was spotless.
The house is in a beautiful location.
The indoor swimming pool was lovely and warm but the tiles around the pool do need a deep clean.
Also the settees, especially the arms could do with a good clean, as they are very badly stained. I have left feedback with Sleeps12. Once these things have been resolved it would definitely be worth a 5⭐️ or more.
We did have a lovely time and would not hesitate to use Sleeps12 for our next celebration.
Many thanks

We booked Kennard Hall through Sleeps12 for my father’s birthday celebration. Unfortunately, the property fell far below what was advertised, but even more disappointing was the way Sleeps12 handled the complaint afterwards.

During our stay, we experienced multiple serious issues including:
- A freezing cold house where we had to buy our own wood to stay warm as the owner refused to supply any
- Heating and hot water failing during the stay
- A swimming pool that was advertised as heated but remained cold throughout, and was therefore unusable
- A non-functioning Aga, broken oven, and an unsafe kitchen setup
- Dirty kitchenware, rust on utensils, stained broken furniture, and a bug infestation in the house
- Hot tub jets not working properly and sand in the hot tub
- Cinema room speakers not working
- Pool table did not return the balls

We escalated the issues to the owners, and while some minor issues were eventually addressed, many concerns were dismissed outright.

What shocked us most was Sleeps12’s response. Rather than helping to resolve issues and take accountability for poor advertising, they attempted to justify the poor experience by breaking the cost down to “per person per night,” which completely misses the point. We booked and paid for a premium exclusive use property for a special family occasion, not budget accommodation. One of the final frustrations of the stay was being instructed to strip all of our own beds before leaving the property. For a £7,400 “premium” holiday home experience, this felt completely unreasonable and honestly summed up the overall standard of service we received. We have stayed in large holiday homes for over 15 years and have never once been expected to do this. Even budget accommodation or other standard hotels do not expect guests to remove bedding at the end of their stay. When combined with the cleanliness issues we encountered on arrival, it felt particularly inappropriate to be asked to assist with basic turnaround duties despite paying a substantial cleaning fee as part of the booking.

Despite marketing the property, taking payment, and handling the booking, Sleeps12 ultimately positioned themselves as “just an agent” and refused to take responsibility. Even though several aspects of the property were simply not as advertised. One example was the “soundproof” bar, which in reality had no door, so making any claim of soundproofing was completely misleading. Combined with the unusable Aga, cold swimming pool, and multiple non-functioning amenities, it became increasingly clear throughout the week that the property did not reflect the premium experience presented in the listing

Kennard Hall is in a beautiful location, but the standards of both the property and customer service fell significantly below expectations. Based on our experience, I would strongly caution anyone considering booking through Sleeps12, they’ll happily take thousands of pounds from customers for so-called “premium” properties, but when things go wrong they reduce your £7,400 booking to a “per person, per night” calculation to downplay legitimate complaints, hide behind terms and conditions, and distance themselves from any real accountability.

Very impressed with the whole cottage experience,from the very efficient booking system with regular updates and reminders to the actual property. Lovely accommodation, suited our group of 4 generations very well. Very well equipped cottage with spacious bedrooms and comfortable beds. We all loved the pool and children spent lots of time on the trampoline. We used Gayla's select catering company and found her to be very friendly, professional and efficient, excellent food. Would love to repeat the whole experience again very soon.

Sleeps 12 were great to deal with. Very responsive and helpful and super friendly. Fantastic choice of homes, easy to use website and all fees clearly laid out.

Beautiful Accommodation with the added benefit of a separate cottage. Which worked so well for a 40th and 70th Family Celebration for three generations! The Swimming Pool and grounds were great as well! Thankyou for allowing us to use your lovely home.

Our experience was perfect from start to finish. Our rep at sleeps12 was really helpful and answered all questions and queries promptly.
The property itself was beautiful - the photos didn’t do it justice.
It was clean and well equipped and the facilities were fantastic.