Have had a great experience with this company and customer service have been very quick and easy to deal with. Will continue to order my delicious beans from here.
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Brilliant fresh roasted coffee beans every few weeks. I can change delivery on line should I need less or more easily. Notified when payment taken and when roasted and sent. Delicious flavours. Only p... Ver mais
A empresa respondeu
Appalling service, they do not respond to emails or phone calls. The coffee arrived in a damaged box and one of the 5kg bags was split open with the coffee beans everywhere, The other 5kg was stale co... Ver mais
I ordered from their website over the weekend, but it’s now Thursday, and my order hasn’t arrived. Despite their policy of using Royal Mail Tracked 48, they didn’t use the tracked service. Customer se... Ver mais
Informações sobre a empresa
Escrito pela empresa
Small Batch Coffee were founded in Brighton in 2006 and have been roasting locally ever since. We have 6 locations across Brighton and Hove where customers come to chill out with friends, pets or their laptops to enjoy their local speciality coffee roaster and a bite to eat. You can buy our beans online or in our stores, and we also have a coffee club that introduces you to a new roast every single month.
Informações de contacto
Units 1-3, Wellington House, Camden Street, BN41 1DU, Portslade, Reino Unido
- 01273 220 246
- info@smallbatchcoffee.co.uk
- www.smallbatchcoffee.co.uk
3,9
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87 opiniões
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The coffee is always great
The coffee is always great
I don't buy coffee from anywhere else...
28 de agosto de 2023
Great coffee subscription
Excellent ethically sourced coffee and flexibility to adjust subscription
24 de agosto de 2023
Amazing beans and fast orders!
31 de julho de 2023
Fast and efficient- great tasting coffee
25 de julho de 2023
It still hasn’t been delivered…..
23 de julho de 2023
Satisfied customer
Improved delivery time. Excellent coffee as always. Burundi in particular very good.
17 de julho de 2023
Great coffee despatched swiftly.
13 de julho de 2023
Lovely coffee, great customer service
I love the coffee and really appreciate how it’s ground especially for stovetops. Great to get top notch decaf, and so swiftly delivered.
16 de julho de 2023
Great coffee
4 de julho de 2023
Quick delivery and the best coffee!
26 de junho de 2023
Super process
Super process! My coffee arrived very quickly and is really delicious. Great customer service too. Thank you!
19 de junho de 2023
Just to let you know that the delivery…
Just to let you know that the delivery of my order was really slow. Ordered on 3rd. Dispatched on 6th. But arrived only on 13th. Hope that this will not be the pattern with my monthly order. At least I already know the coffee will be great! Best wishes.
5 de abril de 2023
Horrible experience
Appalling service, they do not respond to emails or phone calls. The coffee arrived in a damaged box and one of the 5kg bags was split open with the coffee beans everywhere, The other 5kg was stale coffee beans ( not fresh at all) and looked like unsold coffee beans from two years ago. I can't believe I wasted almost £200 on this rubbish.
29 de março de 2023
Opinião espontânea
Quite possibly my fav coffee place in…
Quite possibly my fav coffee place in town . Love to support local biz where possible and they r one of the first
18 de janeiro de 2023
Opinião espontânea
Absolutely loved my coffee
Absolutely loved my coffee! Arrived super quick and am enjoying receiving my coffee each fortnight
25 de janeiro de 2023
Fantastic, fresh coffee
The coffee I revieved was absolutely delicious. One of my new favourites.i had no issue with delivery however I ordered through a third party (beanz.com) due to an offer I had with a unit we bought. The coffee was amazing and very freshly Roasted on delivery, like 3 or 4 days.
3 de janeiro de 2023
Opinião espontânea
My coffee has failed to arrive for the…
My coffee has failed to arrive for the second time in a row and I have yet to hear back on this last occasion. Both the website and the automatic reply emails still seem to want to blame postal strikes that actually didn’t happen in the end. Very poor customer service.
11 de novembro de 2022
Resposta da Small Batch Coffee Roasters
Hello Steve, I'm so sorry you haven't received good service recently! This is far from what we aim for. I can see your order was successfully delivered last Thursday. To help us say sorry, I just went to apply a discount to your next few orders but I can see you've cancelled your subscription. If you did want to start it back up, please drop me an email (info@smallbatchcoffee.co.uk) and I'll help with some money off. Best wishes, Ella
Good decaf coffee
Very tasty decaf coffee by Small Batch Coffee Roasters. Very happy with the subscription. Highly recommended!
30 de outubro de 2022
Resposta da Small Batch Coffee Roasters
Thank you for your review! We're so glad you're loving our coffee.
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