Smartdriverclub Insurance Opiniões 

Where do they get this excellent rating? This insurance is useless, they don't answer phone, not answer email back. They are really getting on my nerve!
Yo call for claim or discuss any issue they don't communicate they continue receiving payment.
Can someone find out if this is scam!!!!! Apology my rating my rating is one star because thwere is no 0.

Trying to report an RTA and can't get hold of anyone! AVOID!!

Where do I start had nothing but trouble with this company from the get go. Firstly penalising my scores when I was in someone else’s car as a passenger as I had the app open in the background as requested by the app. Then had to go through being on hold for hours on end to prove that it wasn’t me driving??
Had to get a new car as my old one broke down and the amount of money that it cost me to change my policy was a joke. To then continue charging me £250 a month for insurance on the new car because I had changed my policy, Even though my scores were excellent and I had already paid excess charges upfront to change the policy.
Requested there and then that it be stated on my account that I would not be renewing my policy with them when the time came. Only to receive notifications a couple of days ago stating that my renewal price has come through and if I wasn’t going to continue with them I needed to phone up again and tell them. So again I went through hours of being on hold to finally be able to discontinue my policy. Their renewal price was an absolute joke too, I’ve gone with a new company that is charging me less than 50% what I was quoted for my renewal. You get Absolutely nothing for being a loyal customer with these guys. DO NOT RECOMMEND!

Cancelled my insurance due to speed when car hadn’t even moved with police and breakdown charges proving it avoid this company, still kept all the money and trying to add any charge they can

Utterly appalled by my experience.
Got notified of policy cancellation due to supposed speeding. The data on my app doesn’t cooberate this. Tried resolving with SDCI & have either been on hold for hours or no response from them. I’m furious that I’ve been accused of speeding when their data technology is clearly flawed. I’m now looking at being penalised in paying extra costs for something that never happened. AVOID AT ALL COSTS.

The concept is good on paper, you drive well then they discount your premiums when you renew. The problem is despite continually being one of their "better drivers" they have not offered me the advertised discount for renewal. The offer is always "up to" rather than definitive so for example I was told I would get up to 30% discount based on my score, I was actually offered 18%. I was told I would be charged £25 admin to renew the policy which is ridiculous but may well be standard in the industry I'm not sure. When I changed cars during the policy last year they charged my £60 for doing so. This company are just using technology to find ways to penalize you rather than reward the customer. So despite me obeying the speed limit 96/100 score, breaking smoothly 100/100 score and not driving after 11pm(??) 89/100 they are offering me £5/month discount. A quick search on Money Supermarket shows me I can save £10/month with another provider.
I'm actually disappointed that what seemed like a good idea has been ruined by greed.

I have just left them after 3 years and have found them to be excellant.
My proof of NCD discount was sent to me within 30 mins of an online query.
My only issue was having to contact them for spurious readings. I Drive through a long tunnel and it was saying I was doing 40mph whilst stopped at a toll booth which is the only reason I am dropping a star.

DO NOT USE THIS COMPANY AT ANY COST
Cancelled 18 year old sons policy for ‘apparent device not recording’ … had email saying ‘great score’ …. next email cancelled policy … rang to find out they had actually cancelled policy 8 days before email.
Son had been driving without insurance on motorways and to work illegally ..
Thank god nothing horrible happened
DISGRACEFUL SHOCKING AVOID!!!!!!!!!

Avoid - By far the worst company I have ever used in any sector. Do not acknowledge emails never respond and almost impossible to get through to. 13 calls and over 9 hours on hold across a 3 week period has left me still unable to resolve an issue when they issued a cancellation instruction to my policy.The cancellation was due to the finance company who required a proof of ID even though the policy had been live for 4 months and no payments had been missed. It took me 2 weeks to learn that following an automated notification through the app and even after submitting the requested information as instructed.........nothing. Policy now cancelled, no response to subsequent complaint and company asking for £160 in fees. In summary they instructed the cancellation, we tried to engage and had the info they wanted and sent it in.....nothing but a series of automated notifications until cancellation. Raised a complaint on the back of this and again ........ Nothing. Also had similar issues with kit and app as per other reviews at the outset of the policy. This company is not fit to trade and should be reported to trading standards / financial ombudsman etc.

DO NOT USE THIS COMPANY!!! Where do I even begin with sdci, may 2020 being a new driver I bought smart drivers club insurance for my car, when buying the insurance it talks about the telematics and that if you get a good score you will get a good discount on your renewal, however fails to mention they will mark you down for driving between 11pm and 5am, if it had I wouldn’t have bought it because I finish work at exactly 11pm, I called them up to see what could be done and was told nothing could, so my score got ruin because I had to drive 10 minutes after the time limit! I didn’t miss out however on the renewal discount as reading other reviews they would increase your insurance in other ways meaning you got no discount at all. I renewed my insurance this year as I didn’t have any other issue apart from that, however recently I unfortunately fell behind on my payments meaning I would have to call up to pay for it, and in the past few months it’s been taking hours to get ahold of people. Until last week I literally couldn’t get ahold of anyone to pay for my insurance leading to me being cancelled!!! I called up explained and was told I get called back, called back 4 days later for a update (nothing and 2 hours on the phone), 7 days later call them and get told yep I’m cancelled!!!!? PLEASE DO NOT USE THIS COMPANY THEY HAVE SCREWED ME LIKE MANY OTHER IN THE REVIEWS I wish I had read them first, most likely gonna have to sell my car because they can’t answer their phone calls after hours crazy

Poor experience. With them you are not allowed to drive from 11am to 5am and many more... 1* from me. Going to another company.

The worst experience I have ever had in my entire life. My humble request is for everyone to totally avoid this type of fraud, unprofessional and fake companies. You will initially pay slightly less but will be forced to pay more at the end. I have a lot to say about this company but don’t want to waste my time. This is only run by brokers (third party). Don’t waste your time.

They do not answer the phone, call wait times are horrendous. The equipment for smart boxes doesn't work very well which leads to it not reporting information but you cant get hold of anyone to deal with the issue. The office hours are 9 to 5 mon to fri and lets be honest who can sit waiting for someone to answer the phone for over half an hour every time during that period whilst at work.

Been trying to contact for over a week to make payment on my insurance. No one has picked up after over an hour a day on hold trying to get through! Poor customer service and shall now be cancelling as a result despite my renewal coming up!

Shocking service!!! 40 minutes on hold 3 times from Thursday to Saturday only to be cut off on each occasion. 58 minutes on hold yesterday to change my car from a 12 plate to an 06 plate same sized engine car, went from £700 a year to £3500 for a 29 year old driver with 5 years no claims and on telematics too! Called to cancel today and after a whopping 1 hour and 13 minutes on hold they couldn't tell me how much my cancellation was going to be, but only that I'd find out in a couple of weeks.

Must be on the brink of going bust this firm as everything about them is a joke and clearly the same for everyone reading the reviews.

Recently it has been impossible to get hold of the customer services I have been waiting hours on the line and still no one picks up. Never had this issue for the past 2 years, they must have 2,3 staff on the lines because this is ridiculous. I wanted to renew my insurance but I can’t as I can’t even get hold of them. Better off looking for a new insurer!

Terrible experience with close to no customer service and no acknowledgement of emails.

I have a high rating and the black box installation had very few issues. Policy since June 2021. However, on 21 September, I emailed to notify them that I was going abroad for 3 weeks or so until 15 October. No one acknowledged the email or picked up the telephone after a 20 minute wait.

Whilst away, I received cancellation notice and warnings stating that the data was not being recorded (of course, because I was abroad). This is despite a contradictory automated email which stated that if I am abroad, I do not need to worry. technically, my cover might be cancelled tomorrow, although the tag is now "active and reporting" since my return.

I spoke on Saturday with them after hours on waiting on the phone unsuccessfully on the Friday. I was told that they would inform the underwriters and the cancellation notice would be rescinded. But have not received confirmation in writing or an email.

I am shocked at this stage, one day before potential termination - so I tried again to speak to them for confirmation. I am on the phone and still waiting for more than half an hour - but it's about to go past 5pm so another unsuccessful day.

On a comparison site - just got this quote - which is 5 times higher than lowest quote.

At the time we took this policy out it did not ask us about the tag device.
This was only asked via the app after purchase.
If we did not fit the device within 7 days the policy would be cancelled.
We were told over the phone that any speeding would not affect our policy and would only be used on the renewal date for discount on next years renewal, This is not the case, we have had a cancellation on our app as they said we were speeding on a second occasion so they have now cancelled our policy after taking payment for this month. We did phone to ask also about our Internet been connected which was using alot of our data and a lady there was ment to call us back, which she didn't and hasn't even yet, weeks later. Do not use this company as they are not giving correct information at the point of purchase and we hope there will be no extra charges applied. If your Bluetooth is not on at all time your phone will not stop with notifications via the app or emails. We will update if there is further charges applied.

Pathetic Service

Impossible to contact

Phone service , unfit for purpose

NEVER ADVISE OR USE again

Worst Insurance in 40years of cover