Snooze Opiniões 

Unfortunately, my experience with Snooze has been extremely disappointing.

I purchased a $2,000 Madison Brooklyn Medium mattress after spending time in store testing different options. I chose the Medium based on how it felt in the showroom and trusted that the mattress I would receive would provide the same comfort level.

After delivery, the mattress felt significantly firmer than the one I trialled in store, to the point that it felt much closer to a Firm mattress rather than the Medium I selected. It honestly felt like a completely different mattress! I returned to the store to compare it again and the difference between the showroom mattress and the mattress delivered to me was very noticeable.

What has been most disappointing is that I was not advised at the time of purchase that a new mattress could feel materially different from the showroom model or that there was a 6–8 week settling period. Had I known this, I would have chosen a different firmness level.

When I raised my concerns, I was told that because the mattress had been used, no exchange or refund could be offered. The options provided were to purchase a topper at cost price or pay for a Comfort Respec service. I feel this does not adequately address my concern that the mattress I received does not match the experience I relied on when making the purchase.

I would encourage Snooze to be more transparent about this during the sales process.

Incredibly frustrated by the 8 weeks since ordering the bed frame and the ongoing delays with no communication when we’ll actually receive the item. I’ve called and someone is always going to get back to me and never does - head office or Bundall. Would not recommend if you actually want to receive what you order!

***AVOID SALESMAN ERIC **AVOID SALESMAN ERIC***

Check your paperwork (before during and after purchase ) and be prepared for numerous requests for google reviews . Staff must be in some positive review incentive.

Make sure ERIC IS NOT your salesman . In the time we were in store he asked us countless times for Google reviews . Instead of making sure the customer gets the advice and guidance they require.

Sell you wrong bed ( puts delivery amount as correct)

We purchased these new items with ERIC .

We made a significant purchase ( we predominantly wanted a bed with storage underneath) we are sold the wrong bed ! Delivery day bed constructed , no storage. Following day we make contact with store . ‘We need to pay an extra $500 for bed and $480 for the delivery of another new bed ( dismantle of our original new bed and removal of this bed and the construction of our new new bed.)

Throughout our original store visit ERIC asked us at least 3+ times for a google review , well here it is.

I have never in my life experienced such disgusting service, with outright intimidation and aggression used by Lane Tomich while trying to pick up and order at Cannington. I think it's time he step away and sell this store as his "not having time for this bullshit today" spat at me while for towers over, seems to indicate a deeper personality disorder. He was absolutely horrible during encounter and I was shocked to later discover him as a franchisee.

In context, despite asking package sizes multiple times during the encounter and prior to pick up on the phone my daughter and I were refused. As a result we were unable to make an informed decision on transport size and were then treated in an abhorrent manor.

We purchased approximately $5,800 worth of bedroom furniture and bedding for our new bed set from the Cockburn store in May/June 2026. This purchase was a generous wedding gift from my parents, so we expected both the product and the customer service experience to reflect the significance of such an important purchase.

The bed was delivered without a required bracket and, in our opinion, the issue was handled poorly by customer service. While we made every effort to work with the company to find a reasonable solution, no resolution was reached that left us satisfied as customers.

Throughout the process, we felt that our concerns were not genuinely listened to and that our business was not valued. We also found the interactions unpleasant and felt as though our account of the issue was being questioned rather than taken seriously. The experience left us feeling disappointed and frustrated, particularly given the significant amount we had spent and the sentimental nature of the purchase.

To make matters worse, a goodwill gesture was offered and then subsequently retracted, which only added to our frustration and further diminished our confidence in the company's commitment to customer satisfaction.

Based on our experience, the level of customer service fell well below our expectations, and unfortunately we would not recommend this company.

Delivery of bed to Yangebup excellent service
Appreciate it

Snooze missed parts of bed on delivery plus late delivery. Delivery people were rude and inconsiderate on contacting the company they said it's our fault as we ordered online Snooze will not take any responsibility, Tom from Alexandria snooze refused to hear out, where they were the point of contact provided to us, we had to pay extra for second round of installation as the first one was incomplete. This was a huge order of three gaslift beds and mattresses, at the end stressed, harassed and insulted. Never again

I paid $8,017 for a king size mattress on 11 February and requested cancellation the very next morning, before the original delivery date, before the warehouse had touched the order. What followed was nine days of one of the worst customer service experiences I've had with any retailer.

To start with the in-store experience: I told the salesperson I wanted to go home and think it over before committing. He guided me into completing the transaction on the spot anyway.

When I tried to cancel the next morning, I called the store, called the warehouse (twice, because Snooze's own communication was so poor I had to keep managing it myself), emailed the cancellation request in writing, followed up on 12 February, 13 February, 17 February, 19 February. Silence for days at a time. When they did respond, it was vague references to "industry rules and regulations" with no actual explanation.

Then they tried to rewrite history. In their response they claimed the warehouse manager said I asked to postpone delivery, not cancel it. My written email from that same morning says otherwise. They also claimed the salesperson offered me the chance to come back in-store to reselect, which did not happen. And then, bizarrely, they mentioned the salesperson's age in their response. His age has nothing to do with whether I was pressured into signing on the spot. The fact that they brought it up at all says a lot.

The kicker: while my cancellation request was sitting unresolved for a week, I received an SMS scheduling delivery for the next morning. The mattress was never delivered because I personally called the delivery company to stop it. That should have been Snooze's job.

After nine days, six emails from me, three calls, and a chargeback filed with AMEX, their final response was that they would be "fulfilling the contract." No resolution. No refund. Just a wall.

If you're considering buying from this store, know that once they have your money, you are on your own.

Had a very disappointing experience with Snooze Marsden Park. We purchased an ELISE bed frame for around $2,500, which was placed in a guest room with minimal use, yet it failed structurally—after some time, screws came out and the center support collapsed, raising serious safety concerns.

After multiple follow-ups and waiting over two weeks, Snooze declined warranty coverage based only on photos. No inspection or technician visit was arranged. Instead, we were asked to pay an additional $400 for replacement parts.

I ended up spending hours repairing the bed myself just to make it usable. Very poor quality and disappointing after-sales service. Absolutely do not recommend this store or the Snooze brand.

Had a terrible experience with Snooze.
Jenine sold us our bedroom set and promised us we would receive in 2 weeks. 6 weeks on we are told we will have to wait for another month.
No call back from Mo the store manager. We even asked for a refund but were declined. Absolutely do bot recommend this store or snooze brand. Awful service and very poor management and Logistics. Do not buy from this brand

We purchased the Madison Brooklyn Mattress Medium firmness from Snooze. It seemed fine in the store, but once delivered it was far firmer than expected. Even after giving it plenty of time, both of us ended up with back and hip pain from sleeping on it.

When we reached out for help, Snooze’s “solution” was to charge us 560 dollars plus GST to test and modify the mattress, with no guarantee it would actually fix anything. In other words, pay more money and hope for the best.

The most disappointing part is that Snooze offers no test period, no comfort guarantee, and no reasonable return options. For a product that can only truly be judged after sleeping on it, this approach shows very little regard for customer wellbeing or satisfaction. Once they have your money, you’re stuck.

If you’re considering buying a mattress, do yourself a favour and choose a reputable brand that stands behind its products with a real trial period. Plenty of companies offer this as standard. Snooze does not, and customers deserve to know that before they commit.

After this experience, we will never purchase from Snooze again.

Would give 0 stars if I could,
The quality of sofa I bought from them is shocking, I will attach pictures on here, they agreed to come and collect the sofa but not mentioned anything about a refund, so now I will be left with no sofa for Christmas with two small children, such a shame, because my autistic daughter really liked the feel of the sofa, but I’m not paying £700 for a sofa that’s falling apart soon as it arrives, this sofa wouldn’t of lasted us longer then a few months. I want my refund!!

A wonderful place to eat and hang out! The food is out of this world and the staff is friendly and respectful! I highly recommend this place🤩🤩

Picked up some bedding from Snooze and it was a top experience. The sheets and quilt were comfy as, made a real difference to the sleep straight away.

Joseph is one of the best servers I have ever had!

I’m very disappointed on my purchase; the mattress appeared nice in the showroom, but it wasn't comfortable at all after a few nights.I expected better because it cost alot to get and to make things worst I didn't receive much assistance from customer service when I tried to get some.

Was a little let down after being eager to get a new mattress from Snooze. The bed wasn't as comfortable as it felt in-store, which would have been acceptable if the price had been comparable.The service was good at first, but once the sale was made, it was difficult to acquire assistance with a follow-up. To be honest, it was a bit disappointing.

I bought two bed from Sydenham vic Garry deliver a week earlier than I was told which I really happy about. I was told they would be deliver between 10am and 11am. He arrive on the dot of 10am unpacked the beds and put them all together and took the rubbish away at no charge. Very happy with the service I received and would recommend Snooze.

They have the worst service. I purchased the bed and mattress in March 2025, and the store keeps on delaying delivery. First it was 4-6 weeks, then it went to 8 weeks, now its 12 weeks. They have supplier issue according to them. The only outcome they offer is you can cancel the order. They still don't have a confirmed date when they are going to deliver. Would not recommend Snooze to anyone, because you don't know if you are going to get what you are purchasing. AVOID SNOOZE! at all costs. They lie and the Head Office also doesn't help.

What a pack of disreputable pigs
My son was duped into buying what he couldn’t afford & we contacted the store within 24 hours, no cooling off period refund @ manager discretion only. Never buy anything from these guys, borderline criminal behaviour