Snsg Opiniões 

Poor treatment of security & stewards — basic welfare ignored

I was working for SNSG at the European Athletics Championships in Birmingham and wanted to share how disappointed I am with the way both the festival organisers and SNSG treated the security and stewarding staff.

On Sunday 9th August 2026, we had no water provided at all during our shift.
Then on Monday 10th August, same thing — no water from 07:30 to 23:00. Any water we did get was handed out by the European Athletics Championships team, not SNSG.

There were no welfare checks at all on Monday’s full shift. Over both days, we weren’t even given something as simple as an apple, nor anywhere to make a hot drink. Later we were shown a kitchen we could use — but it was completely empty.

We were told we had to remain standing the entire festival. That meant being out in the open without shade for up to 12 hours straight on Monday, Tuesday and Wednesday. No opportunity to sit down at all.

At the end of every shift it felt really demoralising. We’d clear the seating areas, then be marched around the whole site in a single file line — even made to stand in a field in rows side‑by‑side for two nights running. It felt like we were being herded around like sheep, or treated like prisoners. We were exhausted and confused, yet the supervisors were shouting and using loud, intimidating voices.

When we raised concerns, complaints just weren’t listened to — and anything we mentioned was brushed off as our own responsibility. We weren’t allowed to keep a bag at our post, so we couldn’t even keep our own food with us during these long shifts. And every day we were kept past our finish times, marched around before finally being allowed to sign out.

People turn up and do the job properly — we deserve basic respect, water, somewhere to sit, and to be listened to. None of that happened here.

The SNSG team supported us for a full day event with a wide range of clients. The team members were very professional and flexible for the full event. Great service

Martyn and the team supported us at university of Warwick as we hosted Silverstone technology cluster annual event. They team were brilliant from start to finish and went above and beyond their remit keeping us safe. Helpfully guiding delegates, filling up water vessels on stand bases and even carrying equipment to cars ! Highly recommend

Review of SNSG Security Ltd

I strongly advise anyone considering working for this company to stay away at all costs based on my personal experience.

In my opinion, the company operates in a very unprofessional and unfair way toward its security staff. Several serious issues I experienced include:

Holiday pay concerns: Guards were not paid double pay for Christmas Day, Boxing Day, or New Year’s Eve, despite working unsociable and high-risk hours.
Unpaid breaks deducted from wages: This is the first security company I’ve worked for that deducts pay for breaks in a way that can cost guards around £200 per month, significantly reducing take-home pay.
Unfair clock-in policy: If your shift starts at 18:00 and you clock in at 18:01, you lose 30 minutes of pay. In the security industry there is normally a 5–10 minute grace period, yet staff are penalised immediately. This means you can lose several hours of pay each month if you are not extremely careful. The company expects guards to follow industry standards but does not follow them itself.
Poor treatment of staff: The way guards are treated feels disrespectful and unsupportive.
Unpaid shifts during bad weather: On 8 January 2026, during severe weather, staff were told to go home but were not paid for the lost shift.
Employment status confusion: Despite being fully employed, staff are often treated as if they are on zero-hours contracts, creating insecurity and instability.

Overall, my experience left me feeling that the company is unprofessional and overly focused on profit rather than staff welfare. I believe these issues deserve attention and should be raised with the appropriate UK authorities.

I am very disappointed in this companys service that they provide thier staff. They wants us to work as professionals but to be honest they dont to the same back. They have no respect for any of the workers. They dont care for no ones mental health. They over work us and under pay us. There's too much favouritism they pick and choose certain people and who can take what holidays and disgard the rest of the staff. This has affected my mental health and self confidence that I dont feel comfortable working here. So I will hand in my notice and too whoever is trying to get a job there please dont I will save you the time as you are much better then this place as this place dont care for you or the time that you out Into the work that you do and no appreciation at all. So I highly recommend you find a different work place to work in. I hope this helps alot people who have been affected by working with this company.

Not sure if this is a security agency or a merchandise business. They force you to buy their jackets, ties, and other clothing, otherwise you’re not allowed to work. On top of that, management is biased, unprofessional, and unnecessarily rude. Overall, a very negative experience — I do not recommend working here.

This is my review first put in Feb 2024… this was from my time of working for SNSG up until October 2023… in Leamington spa… street Marshall.,,

This company are good at providing the service to venues etc…..,
BUT they do not care for staff welfare.. working a job walking the towns and no provisions of toilets or anywhere to get a drink on cold nights.., nowhere for staff to go when it’s hammering it down as you are not allowed in venues…
Management just patronise the staff.. and don’t care for staff safety and welfare… no PPE or first aid kits provided when dealing with drunk or sick people.. Back in 2023 I found them a bad company to work for…

Since 2017, we've partnered with SNSG for our weekend music festival, hosting over 40,000 attendees. Their professionalism stands out in security planning, SAG meetings, and ensuring compliance. The SNSG team goes beyond security duties, seamlessly integrating with our festival team.

They've also provided security for our Television and Movie awards ceremony at the ICC Birmingham, offering close covert protection for celebrities. Otis and Martin from SNSG are not only professional and courteous but also proactive problem solvers, always considerate of our budget constraints.

In summary, we highly recommend SNSG for businesses in need of a well-presented, results-driven security team. Our collaborative experience has been positive and efficient, and we anticipate a continued successful partnership.

SNSG was so easy to work with. An amazing, friendly and committed team to making sure success.

Smart, friendly and effect!
Professionalism from top to bottom!! Would highly recommend for a venue or larger scale event

We have worked with Otis, Martyn, Emma and their team for about 12 months now. We have experience of working with many security companies across the country and SNSG have been superb. In an industry littered with charlatans, SNSG are one of the good guys.

Integrity and Professionalism at every turn. A brilliant company.

Always feel safe when I know these guys are looking after us. Also very friendly. Highly recommend.

Having known the company through my work as a security manager at the Commonwealth Games and their exceptional performance I was requested to support the safety officer at the recent Para World swimming championships in Manchester this was for close protection of a World class player from Brazil
On arrival the operation was in full flow and it was evident that the planning was very well organised the team and staff were very professional throughout a pleasure to work with and look forward to seeing them again soon
Congratulations on your success operation

Phil Moulton

An excellent security provider, from the initial meetings with management to implementing of the event security protocols.
Smart and well turned out, staff and management were capable and proactive.
Recommended for any event.

SNSG very proactive company that look after night time economy, loos prevention, guarding and specialise sporting events , conference, large marshalling events. SNSG played a major part during Birmingham Commonwealth Games. I would recommend SNSG for your security requirements.

Amazing!!
company to work with the higher management here have such care for the people they provide there service to

I recommend for professionals and consistent staff

From my initial contact with SNSG in July I have found them a great security firm to work with. I cannot fault their attention to detail and they were at the end of the phone when I needed advice in planning the event.The day of the event the Door Supervisors turned up on time and were very smart & professional. We were hosting an evening with Frank Bruno MBE so we/the club wanted to give a great impression to our personality & guests. I have no hesitation in recommending SNSG and look forward to working with them again real soon.

Excellent service every week from SNSG Door teams, reliable and effective.
Door staff friendly and great with customers.

I am the director of a CQC Regulated Independent Ambulance Service, and we recently worked alongside SNSG for a 10-day event. We did regular medical simulations with the director and duty supervisors, alongside day-to-day interactions. The team were fantastic. They were keen, insightful and provided a level of support and professionalism which stood out in comparison to other providers. I hope to work together in the future!

I was a volunteer at the Para Swimming World Championships in Manchester and Snsg did the security at the event. I was very impressed with the staff. All were approachable, pro-active and helpful whilst maintaining a professional approach at all times. The senior staff ensured that high standards were maintained throughout the long days in a positive way. They made our volunteering shifts much more straightforward and reassuring. Many thanks.