Society6 Opiniões 1470

Resposta da Society6

Há 2 horas

Hi Kim!

Thank you so much for your kind words and for being a returning customer! We're thrilled to hear you've had such a smooth experience ordering with us and that you’re enjoying the wide range of female-created graphic art available on our platform. Supporting independent artists is at the heart of what we do, and it means a lot to know that resonates with you.

We truly appreciate your support and look forward to bringing you even more designs you love in the future.

Society6

Resposta da Society6

Há 9 horas

Hi KC,

Thank you for taking the time to share your feedback—we’re really sorry to hear about your experience.

What you’ve described with the image quality and material texture is not the standard we aim to deliver. We understand how disappointing it must be to receive a product that doesn’t meet expectations, especially after giving it time to see if it would grow on you.

We’d appreciate the opportunity to make this right. Please reach out to our support team with your order details and, if possible, photos of the item so we can look into this further and explore a suitable resolution for you.

Your feedback is important to us and helps us improve both our products and overall experience.

Kind regards,
Society6

Resposta da Society6

Há 9 horas

Hi Anne!

Thank you for your feedback, and we’re really sorry to hear about your experience.

We understand how frustrating it must feel to receive review requests before getting any update on your order. That’s certainly not the experience we want for our customers. Your concern about the lack of communication is completely valid, and we apologize for the inconvenience this has caused.

Please rest assured that we’d like to make this right. If you haven’t already, we encourage you to reach out to our support team with your order details so we can provide an update on your shipment as soon as possible.

We truly appreciate your patience and the opportunity to improve your experience.

Kind regards,
Society6

Resposta da Society6

Há 9 horas

Hi Christi!

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with both our products and customer service. Feedback like yours truly means a lot to us and motivates our team to keep delivering the best.

We appreciate your support and look forward to serving you again soon!

Warm regards,
Society6

Resposta da Society6

Há 1 dia

HI Steve!

Thank you for sharing your experience with us. We’re sorry to hear about the puckering issues with both your original item and the replacement — we understand how disappointing that can be, especially when you’re expecting a higher level of quality.

That said, we’re glad to hear our support team was able to assist you quickly and provide a replacement. Your feedback about the product quality is important, and we’ll be sure to share it with our team as we continue working to improve.

If there’s anything further we can do for you, please don’t hesitate to reach out — we’re always here to help.

Best regards,
Society6

Resposta da Society6

Há 1 dia

Hi Monica,

Thank you for your review, and we’re really sorry to hear about the delay and lack of communication regarding your order.

We understand how concerning it is not to have tracking or transit updates, especially after reaching out and not receiving a response. That’s definitely not the experience we want for our customers.

Our customer experience specialist will reach out to you via Email. We’d like to investigate the status of your order and get you a clear update as soon as possible.

We truly appreciate your patience and the opportunity to make this right.

Best regards,
Society6

Resposta da Society6

Há 1 dia

Hi Kara,

Thank you for your review and for bringing this to our attention. We understand how frustrating it can be to expect a 30% discount and see only 20% applied at checkout.

Promotions advertised on Facebook may sometimes have specific terms, conditions, or limited-time eligibility that can affect the final discount applied. However, we’d like to look into this further for you and make sure everything was applied correctly.

Please reach out to our support team with your order details so we can review your purchase and assist you accordingly.

We appreciate you flagging this and look forward to resolving it for you.

Best regards,
Society6

Resposta da Society6

Há 2 dias

Hi Sophia!

We’re really sorry to hear that your order is now over three days past the scheduled delivery date — we understand how frustrating that can be, especially when you’re expecting something on time.

While most orders arrive within the estimated timeframe, occasional delays can happen due to factors outside of our control, such as carrier disruptions. That said, this isn’t the experience we want you to have.

Please reach out to our support team with your order details so we can look into this for you right away and help get things back on track.

We truly appreciate your patience and the chance to make this right.

Best regards,
Society6

Resposta da Society6

Há 2 dias

Hi Daghavarian,

Thank you for sharing your experience, and we’re really sorry to hear that you haven’t received your product yet. We understand how frustrating that can be, and we sincerely apologize for the delay.

Please note that delivery times can sometimes vary due to factors like production schedules or shipping carrier delays. That said, we’d love to help look into this for you and make things right. If you haven’t already, please reach out to our support team with your order details so we can check the status and assist you further.

We truly appreciate your patience and the opportunity to resolve this for you.

Best regards,
Society6

Resposta da Society6

Há 2 dias

Hi Marika!

Thank you for taking the time to share such detailed feedback—we truly appreciate it. While we’re glad to hear you liked the pillows and the artist’s design, we’re very sorry to learn about your experience with the duvet cover. What you described definitely doesn’t meet the quality standards we aim to provide, and we understand how disappointing this must have been, especially after your excitement for the order.

The issue you mentioned with pixelation sounds like something we’d want to investigate further, as it may be related to a production or quality control error. This is not the experience we want for our customers, and we’d really like the opportunity to make things right.

One of our Managers will reach out to you via email as we do not have Phone support available and we’ll work with you to review the issue and find a suitable resolution as quickly as possible.

Thank you again for bringing this to our attention—we value your feedback and hope we can restore your confidence in us.

Warm regards,
Society6 Team

Resposta da Society6

Há 2 dias

Hi Marie!

Thank you for your feedback! We're so glad you’re enjoying the wide and unique range of designs available. Supporting a diverse community of artists and offering something for every style is something we truly care about.

We appreciate your support and hope you continue discovering pieces you love!

Warm regards,
Society6 Team

Resposta da Society6

Actualizada há 2 dias

Hi Christine!

Thank you for sharing your feedback with us, and we’re so glad to hear that you love your pillow!

We’re sorry to hear about the issue with the 20% discount not applying to your order—that’s definitely not the experience we want for a first purchase. Please feel free to reach out to our support team so we can take a closer look and help make this right for you.

We also understand your concerns about shipping and taxes, and we truly appreciate your honest input. Your feedback helps us continue improving our overall experience.

Thanks again for your support, and we hope to have the opportunity to serve you better in the future.

Warm regards,
Society6 Team

Resposta da Society6

Há 2 dias

Hi DW!

Thank you so much for your lovely feedback! We're delighted to hear that your order arrived quickly and that the design matches your style so well. It’s great to know you’re happy with both the quality and the price.

We truly appreciate your support and hope you enjoy your purchase!

Warm regards,
Society6 Team

Resposta da Society6

Há 3 dias

HI Infrias!

Thank you so much for your kind words ☀️ We’re thrilled to hear you love the tapestries—it truly means a lot to us!

If there’s ever anything else we can help with, please don’t hesitate to reach out.

Warm regards,
Society6 Team

Resposta da Society6

Há 3 dias

Hello Scott!

Thank you so much for sharing this ☀️ We love hearing how our pieces become part of your home! It sounds like you found the perfect match for your entryway—what a great way to anchor the space.

We truly appreciate your support and hope you continue to enjoy it for years to come!

Warm regards,
Society6 Team

Resposta da Society6

Há 3 dias

Hi Denasia,

Thank you for your review, and I’m really sorry to hear about the delay with your shower curtain order — I completely understand how frustrating it is not to receive updates, especially after several business days.

I saw that one of our Customer Experience Specialist recently provided the status for you.

Please don’t hesitate to contact our support team so we can investigate further and make this right for you.

We appreciate your patience and truly value your feedback — it helps us improve the experience for everyone.

Best regards,
The Society6 Team

Resposta da Society6

Há 3 dias

Hello Eirca,
Thanks for your feedback—we’re really glad to hear you liked the products!

We’re sorry to hear about the trouble with the confirmation email. Sometimes these emails can end up in spam or junk folders depending on your email provider. We’re currently looking into ways to improve delivery so this doesn’t happen in the future.

If you ever don’t receive an email from us, feel free to reach out to our support team and we’ll be happy to assist right away.

Thanks again for your support—we appreciate it!

— Society6 Team

Resposta da Society6

Há 4 dias

Hi Nancy!

Thank you for your honest feedback—we really appreciate it.

We’re glad to hear you’ve had positive experiences with our products overall, and we understand how frustrating it can be to receive a review request before your order has even arrived. That’s not the ideal timing, and we appreciate you calling it out.

Your feedback is valuable, and we’ll be sure to share it with our team as we continue improving the overall customer experience, including when and how we send these requests.

We hope your order arrives soon, and that it meets your expectations!

— Society6 Team

Resposta da Society6

Há 4 dias

Hi Nicole!

Thank you for your feedback, and I’m really sorry to hear about your experience.

We understand how frustrating it is to deal with shipping delays and a package marked as delivered but not received—especially after already experiencing delays with a previous order. That’s certainly not the level of service we aim to provide.

We also hear your concerns about the lack of updates regarding expedited shipping or carrier changes. Clear communication is important, and we’re sorry this wasn’t addressed properly during your interaction with support.

Your feedback about shipping reliability and carrier options is valuable, and we’ll be sure to share it with the appropriate teams. We’re continuously working to improve both delivery experience and communication.

If you haven’t received your replacement or would like us to check the status in more detail, please reach out to our support team with your order information—we’d be happy to look into this further and assist you.

— Society6 Team

Resposta da Society6

Há 4 dias

Hi Ali!

Thank you so much for sharing your experience!

We’re really glad to hear that our support team was able to assist you quickly and make the replacement process smooth and easy. It’s great to know the issue was resolved and that you received your new print without any trouble.

If you ever need anything else, we’re always here to help.

— Society6 Team