Solar Style Distributions Opiniões 

Great support from design to procurement and installation, friendly local business would highly recommend

I originally raised my issue on the 8th of December 2022, 1 year and almost 3 months ago. Now you're probably thinking, "after all that time surely the issue was fixed."
You'd be wrong. It took them that amount of time to realise the manufacturer of my heating panels had gone out of business "many years ago."
What was they doing for a whole year and almost 3 months you ask. I'll explain.
I rang on the 8th of December 2022 to let them know some of my heating panels had stopped working. The receptionist , I assume it was jenny, then gave me some advice which had nothing to do with what I just said and hung up as I was trying to say that wasn't the issue.
I attempted to call them back each time I managed to get through to reception it would ring once and the call would be cancelled. Annoyed by this experience I wrote a review. Fairly soon afterwards Gordon posted a reply. Pretty calling me a liar, oh the irony. As apparently they didn't have any records of me calling.
That was resolved as a paper work issue on my part. I jumped through all their little hoops, Filling out what I needed to sending what needed to. Until we could finally get the ball moving. They asked for pictures of the heating system I had so they could work on getting a replacement. They knew which system I had 2 months into this experience, if there was a shred of competence in this company it should have ended there, but no. They decided to prolong it. 10 months go by. 10 months of me calling them, being told I'd get a call back. Which would never happen I would call back a few days later. They would asked for the same pictures I had sent previously. Just a constant cycle for 10 month.
Until. The year mark came, and I finally managed to get an appointment for a site visit. Which never happened. Somebody had made the executive decision to send all the engineers, every single one of them, to Scotland. The week there would be heavy snow. I managed to get a second that again never happened. This time knowbody knew why. It was a mystery, or maybe bs.
A month went by and I realised I had a lot more patients that I originally thought. So in order to try and encourage some urgency out of them. I decided to seek legal advise. I let them know and almost immediately was called by Jenny who put me though to one of these elusive engineers. Who asked me to describe my heating system. I described it very well. He hung up. A wave of relief rushed over as I thought "Yes. Progress has been made this day."
1 month later no more progress was made. I called solarstyle. Not realising I was about to be given the greatest news I had heard over the phone. It was something I always suspected. That they where completely incompetent and could not help with my heating.
You may wonder why was that greatest news. Well I no longer have to deal with this comedy show that is solarstyle uk. This disgrace of a company that rush to people when money is involved while leaving somebody without heating for over a year.
Throught this experience I felt giving you one star reviews was way to high, but after that incredible news you've earned that one star. Well done. Give yourself a pat on the back.
I realise this review was very long but so was my time dealing with this awful company.

If you require a modern, up to date company with good old fashioned customer care, then Solar Style is the one you want. You certainly get the three 'C's, (Commitment, Care and Consideration).
The thing that stood out for us, was the continued support from any member of staff you spoke to, they knew who you were and their help was invaluable. They have a brilliant team which comes through whenever you contact them, AND they call or email you back. Ten out of ten from us. They deserve the praise.

Already had solar panels and added batteries from Solar Style. Good service and installation by professionsl team and all seems to be working well.
Follow up enquiries from them appreciated rather than feeling totally forgotten.
Can cetainly recommend them

From start to finish the service was excellent, salesmen was very professional and polite, the product was excellent and I’ve already seen a reduction in my bills

From the initial phone call the girl was very pleasant and informative then when the engineers done a site survey and took into account our opinions about where everything should go, when the team came to fit everything they were on site early and very polite and fast tidy workers and explained everything about the system and the app. No problems at all with the company from start to finish and would highly recommend

I had 2 different sales men both were very good explained everything to us and made sure we understood what they were on about .
when the fitters came they did an excellent job everyone was so polite and set everything we needed to our phones.

The cost and reviews were within my price bracket, the work was carries out by the team in a good way there were no problems there. Had difficult with the paperwork not arriving immediately. Everything else was fine.

About 6weeks ago my internet was upgraded to 5G and I lost contact with my performance reader. I contacted Solar style and Kerrie handed my problem to Jenny who arranged for an engineer to get in touch. He quickly decided that the 5G was the problem as the reader works on 2.4G. He dictated to me exactly what needed to be done and I followed his instructions to my Broadband supplier. The engineer, Wajid, gave me instructions that once the 2.4G had been established to give him a call at any time, even up to 9pm. Me, being completely ignorant of modern communications Wajid had the patience of Joab when dealing with me and sorted the problem out. To be honest, I got my granddaughter to come and speak with Wajid and between them the problem was sorted in less than fifteen minutes. What a grand person to deal with. During the time taken to sort the internet problems I was constantly reassured by Jenny and Kerrie that all was in hand and so it was. It`s great that this support is available especially as my reader problem was , if you like, self inflicted by myself in upgrading my broadband speed. I have had frequent contact from Solar style asking if all is well and that if I hit any problems then they have the team to deal with it. I feel that the friendly and efficient staff are a credit to the company, unlike some I have heard of. To date I have found Solar style to be a great company to deal with and their after sales support was superb Thanks go to Kerrie, Jenny and for the technical side, Wajid. He was knowledgeable, really polite and accommodating. I thoroughly recommend this company from installation through to after care. Well done.

We had one of your engineers Wadjid (sorry if we have spelt it wrong) call out to our house today to look at the invert and batteries. We would like to say what a very pleasant, helpful, knowledgable friendly person he was. Nothing was too much trouble. He is Credit to your company.

We had 10 solar panels fitted and a battery installed at the end of March 2023. The installation process took longer than planned and the team worked long into the evening then returned the next morning to complete the job. Really pleasant and tidy workers. We did have a few problems later on which I think were software issues but Solar Style sorted them out efficiently. We have been happy with the way the panels are working and have seen a real reduction in our energy bills.

Very efficient and quick diagnosis of problem which was fixed very quickly

Our panels & 2 batteries were installed back in March 2023 & we couldn’t be happier. We had researched what we wanted and when Stuart came out to give us a quote we were happy with all he proposed so signed up straight away. We were really impressed with the quick service and our system was actually fitted two weeks later. Everything went to plan with scaffolding fitted the day before installation and removed the following day. The installation team were amazing, obviously all knew exactly what they were doing, were sympathetic to the house, worked round the Christmas decorations in the attic and didn’t leave any mess. Right from day 1 the panels have worked really well and during the summer we were especially pleased with their performance. We have already referred friends to Solar Style and they have also used the company to have their system fitted.
Today (Jan 2024) we were phoned to see if everything was ok - it is but we had wondered about getting our batteries to charge using our cheap nighttime electricity especially during the winter so we can use the batteries whilst the solar isn’t creating so much. Jenny called us back straight away to say she’s got that organised from their end. Doubly happy now 🙂 Every time we’ve had dealings with anyone who works for Solar Style we’ve found them friendly, knowledgeable & efficient, what more can we say? 5 stars all round!

After a change of Modem and Wifi ran into difficulties connecting to the batteries. Help came in the shape of Wajid and what a gent. Nothing was too much trouble, and so much patience explaining and sorting out our problems. An absolute star. Thank you so much.

I found Wajid very helpful and it was easy to follow his instructions. He also gave us advice on how to maintain a better service from our solar panels in future. was so pleased we have finally got the product running correctly after waiting since August 21st.
Thankyou for your patience Wajid

Solar style have again come up trumps. I ordered an additional battery to add to my already effective system. The equipment was supplied and fitted in record time and has been performing excellently since. The technicians were clearly well qualified, worked without fuss and left no rubbish behind. THoroughly recommended!

The software update by Givenergy in August corrupted my dongle then caused my inverter to reset every 2 minutes and despite contacting them, their 'solutions' (i.e. me having to be physical tech support, reformatting the dongle, resetting the dongle) caused a complete corruption of the dongle and thus the reporting system. Then Givenergy said they were not responsible for rectifying the situation. Jenny from Solarstyle understood the problem and my frustration with Givenergy and worked very hard to obtain a new dongle and arrange for their engineers to visit. We finally have a system which reports all the electrical activity. Without her hard work, kindness and efficiency we would still be suffering from the problems caused by Givenergy. Jenny - you have been a true heroine throughout this process. Thank you so much

Good price, efficient installation, good product. Administrative processes need improvement - errors in paperwork, received unnecessary texts, some staff very knowledgeable other staff hopeless. I would still recommend but with those caveats.

I've tried over the past 10 days to have some one speak with me regards an issue I have with the installation. 12th Sep promised a return call; 18th Sep after hearing nothing I rang up and they had no record of my call on the 12th! Again promised that someone would call me back. Yesterday, 20th Sep I sent an email for a reply!
After sales service seems to be just a lip service!

The Representative, James, was polite and explained things patiently, there was no hard sell. The Surveyor was also polite and efficient. I was given an installation date which was much sooner that we would have imagined. Emily in the Solar Style office kept me regularly informed as to progress and provided a reliable point of contact. Emily was polite and helpful when I had questions. The scaffolding arrived (although they didn't bring enough on the first day) and the following day the panels arrived. The two electricians worked quietly and efficiently. Installation (of the panels on the roof) was completed by early afternoon. I got 10 panels, an inverter and two batteries. There were a few problems with integration into our existing (fairly old) electrical equipment, however, the electricians worked until it was resolved (7pm) and they tidied up after themselves. They also took the time to explain the system and the app. There have only been two things which prevented me from awarding 5 stars and they were 1) that I had been led to understand that bird guards came as standard when they actually 'extras' and they hadn't in fact been included on the contract which I signed. 2) the scaffolders had taken away the scaffolding sooner than they should have done and therefore even if I had decided to pay extra for the bird guards it would have been a big job to get the scaffolding back, so I just decided not to bother. Overall a swift and efficient service and everything is working well - now all we need is some sunshine!