Solidor® Opiniões 1047

Resposta da Solidor®

Há 3 dias

Hi Joyce

Thank you for taking the time to leave your review.
We’re really pleased to hear that you’re happy with the quality of the door and that the installation went smoothly with no trouble at all.

Your feedback is greatly appreciated and will be shared with the team. Gemma @Solidor.

Resposta da Solidor®

Há 3 dias

Hi Jonathan

Thank you for taking the time to leave such a great review.

We’re really pleased to hear that Steve provided excellent service during the installation of your replacement door. It’s great to know he was approachable and happy to make adjustments to ensure everything was just right.

Your feedback is very much appreciated and will be shared with Steve and the team. Gemma @Solidor.

Resposta da Solidor®

Há 6 dias

Hi Russell

Thank you for your fantastic feedback! We’re delighted to hear that the installation team were excellent and that you’re so pleased with the door. It’s great to know it’s made such a positive difference and really helps your home stand out. Gemma @Solidor

Resposta da Solidor®

Há 6 dias

Hi Sue

Thank you so much for your kind words. We’re really pleased to hear you’re happy with your replacement door and the service you received.
Enjoy your new door, and thanks again for your feedback!
Gemma @Solidor

Resposta da Solidor®

Há 6 dias

Hi Barry

Thank you for sharing your experience. We’re really pleased to hear that when your front door began to delaminate, our team was able to help by replacing the slab within the warranty period, even though the door was almost ten years old and purchased with the property.

We truly appreciate you taking the time to leave such positive feedback. If you need anything else in the future, please don’t hesitate to get in touch. Gemma @Solidor

Resposta da Solidor®

Há 6 dias

Hi Aaron

Thank you so much for your lovely feedback. We’re really pleased to hear that Ash made such a positive impression. He is indeed one of our engineers, and we’ll be sure to pass on your kind comments to him.

It’s great to know you found him friendly, polite, thorough, and easy to talk to — feedback like this means a lot to our team 👍🏼
Thanks again for taking the time to share your experience.
Gemma @Solidor

Resposta da Solidor®

Há 6 dias

Hi Mr Wilson

Thank you for taking the time to leave a review. We do understand how frustrating this situation must feel, especially when you believed the guarantee was still valid, and we’re sorry for the disappointment this caused.

As a manufacturer, our terms and conditions are with the trade installer, who is our direct customer. This means the warranty period begins when the door is delivered to the installer, rather than the date it is fitted at the property. We appreciate that this isn’t always clear to homeowners, and we understand why this has led to confusion in your case.

Warranties do need a clearly defined start and end point, and for manufacturing guarantees this is standard industry practice, as we do not control installation dates or timescales once products leave our factory. Your installer should also be able to advise on any additional workmanship guarantees they provided at the time of installation.

We genuinely regret that this wasn’t the outcome you were hoping for and appreciate you sharing your experience. Your feedback is important and helps highlight where expectations can be better managed in future. Gemma @Solidor

Resposta da Solidor®

7/04/2026

Hi Rob,

Thank you for taking the time to leave your review and for your positive comments about the appearance of the door — we’re really pleased to hear that.

We’re sorry to learn about the creaking, cracking, and rattling noises you’ve described. We understand how irritating and unsettling this can be. To help us investigate further, could you please let us know whether this issue has already been reported to the installer who fitted the door? As the installation was carried out by a local company, they would need to contact us directly so we can work together to assess whether this is outside of standard performance.

If this has already been reported, we would welcome the opportunity to re‑review what was investigated. Please respond to this Trustpilot request quoting reference SSTP 368, and we’ll be happy to look into this further.

Thank you again for your feedback, and we look forward to hearing from you. Gemma @Solidior.

Resposta da Solidor®

2/04/2026

Hi Samantha

Thank you so much for your lovely feedback! We’re really pleased to hear how happy you are with your new front door and that it’s made such a difference to your home. Enjoy it, and thanks again for taking the time to leave a review. Gemma @Solidor.

Resposta da Solidor®

2/04/2026

Hi Mark

Thank you very much for your lovely review! We’re so pleased to hear that you’re happy with your solid door and that the installation experience was friendly and professional. Gemma@Solidor.

Resposta da Solidor®

30/03/2026

Hi Jon

Thank you for your kind feedback! We’re really pleased to hear you’re happy with the product and that the installers did a great job. Thanks for recommending both — it’s much appreciated. Gemma @Solidor

Resposta da Solidor®

30/03/2026

Hi Kate

We’re delighted to hear this — thank you for taking the time to leave such a great review! It’s wonderful to know your new door not only looks fantastic but also feels safe and secure. If you need anything in the future, we’re always happy to help. Gemma @Solidor

Resposta da Solidor®

23/03/2026

Hi Sylvia

Thank you for your review! We’re so pleased to hear you’re happy with your Solidor and that the colour and style look fantastic. It’s great to know the team at JC Windows did a great job with the fitting. Enjoy your new door! Gemma @Solidor

Resposta da Solidor®

23/03/2026

Hi Nikki

Thank you for your review! We’re really pleased to hear you’re happy with the quality. If there’s anything we can help with now or in the future, please don’t hesitate to get in touch. Gemma @Solidor.

Resposta da Solidor®

23/03/2026

Hi Andrew

Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you’ve had with your door and appreciate how frustrating this must be.

We would like to reassure you that we do uphold our warranties with our direct customers and always aim to work collaboratively to find a fair and effective resolution to any issues that arise. At this stage, we don’t have enough information to properly investigate what has happened or to understand the history of the adjustments carried out.

So that we can look into this for you and see how we can support, please contact us at support@solidor.co.uk, quoting reference SSTP 367. Alternatively, you can reply directly to the Trustpilot information request, and a member of our team will be happy to review the details and take this forward.

We genuinely want the opportunity to help resolve this matter and look forward to hearing from you. Gemma @Solidor

Resposta da Solidor®

23/03/2026

Hi

Thank you so much for taking the time to leave such a positive review.

We’re delighted to hear that you’re impressed with the fitment of your replacement front door slabs and that the appointment went smoothly. Ash and Ian will be really pleased to know their punctuality, professionalism, and attention to detail made such a great impression. We’re especially glad they were able to answer your questions and leave everything clean and tidy afterwards.

Thank you for your recommendation — it truly means a lot to us. If we can help with anything in the future, please don’t hesitate to get in touch. Gemma @Solidor

Resposta da Solidor®

18/03/2026

Hi Tracey

Thank you for taking the time to share your experience, and we’re sorry to hear about the issues you’ve noticed with your front door locking mechanism. We appreciate how disappointing this must be, especially in a newly built home with what should be a premium product.
To clarify, warranties for Solidor doors are held with the trade partner or installer who supplied and fitted the door, as they are responsible for installation and aftercare. We understand that in some cases—particularly with new-build properties—the installer details may not be immediately available.
While we are unable to manage warranty claims directly, we are more than happy to help explore ways to identify who the installer may have been and see how we can support you further. If you’d like us to take another look into this, please reply to the Trustpilot request or contact us at support@solidor.co.uk, quoting reference SSTP 366.
We genuinely want to help where we can and hope to work with you to find a way forward. Gemma @Solidor.

Resposta da Solidor®

18/03/2026

Hi Barbara

Thank you so much for your kind feedback! We’re really pleased to hear you received first‑class service.

If there’s anything we can help with in the future, please don’t hesitate to get in touch. Gemma @Solidor

Resposta da Solidor®

16/03/2026

Hi Stuart

Thank you for taking the time to leave a review.

We’re really pleased to hear that you were happy with the installation and that everything was punctual, clean, and met your expectations.

If you need anything in the future, please feel free to get in touch.
Gemma @Solidor.

Resposta da Solidor®

16/03/2026

Hi Gary

Thank you so much for taking the time to share such a detailed review.

We’re absolutely delighted to hear about your experience and that we were able to support you with your door after so many years. It’s especially great to know that Jessica kept you informed throughout the process and that Paul was able to resolve the issue for you — your kind words about his knowledge, professionalism, and character will mean a great deal to him.

We truly believe in standing by our products and our guarantees, so it’s wonderful to hear that this gave you confidence and reassurance. Your trust and appreciation really do mean a lot to us, particularly in today’s world.

Thank you again for choosing Solidor and for your very kind feedback. Gemma @Solidor.